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3 Days Free trials ? #341

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kurumidzai opened this issue Jan 11, 2025 · 4 comments
Open

3 Days Free trials ? #341

kurumidzai opened this issue Jan 11, 2025 · 4 comments

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@kurumidzai
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Hi when I download the app that told me to Pay or get a 3 days Free trial so i get this 3 days Free trial but I can't see nowhere this subscription in the section for that on my Apple account please help me !

@holzschu
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I don't understand what you are saying. There are no ways to pay for anything on Carnets, nor anything about a 3 days free trial. I strongly suspect you are confusing Carnets with a different app.

Screenshots would be really helpful to understand better.

@kurumidzai
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kurumidzai commented Jan 12, 2025 via email

@holzschu
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Again, screenshots would really help me in understanding your issue.

@holzschu
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Here's what I think might be happening:

  • Carnets begins with a file picker, so you can open an existing notebook, or chose where to create a new one..
  • this file picker is managed by the system, not the app. It opens at a more or less random place, chosen by the system.
  • It's possible that you have a file provider app, like Dropbox, One Drive, Google Drive... and that file provider app has a 3 days free trial.
  • the file picker has opened at the location of this file provider app, and the file provider app is telling you that your 3 days free trial for the file provider app has ended.
  • If that's the explanation, you just need to navigate away from this app, using the file picker buttons, towards "iCloud/Carnets" or "on my iPad/Carnets", and you'll be all set.

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