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Merge pull request #1698 from gittip/faq-revision
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FAQ revision
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bruceadams committed Nov 27, 2013
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95 changes: 53 additions & 42 deletions www/about/faq.html.spt
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<dt>What is Gittip?</dt>

<dd>Gittip is a platform for sustainable crowd-funding. Use it to set
up a weekly anonymous gift to someone you think does great work.</dd>
<dd>Gittip is a way to give money every week to people and teams you
believe in.</dd>


<dt>Who is Gittip?</dt>
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the first week.</dd>


<dt>I'm not in the U.S., can I still give gifts using Gittip?</dt>
<dt>I'm not in the U.S., can I still use Gittip?</dt>

<dd>Absolutely! We're able to accept international credit card
payments. If you encounter any issues giving and you are outside the
U.S., please let us know.</dd>
<dd>Yes, but moving funds takes more time and the fees are higher.</dd>


<dt>I'm not in the U.S., can I still receive gifts using Gittip?</dt>
<dt>How do I add funds to Gittip?</dt>

<dd>Absolutely! We're working on a long-term solution for automated
withdrawals outside the U.S. (details <a
href="https://github.com/gittip/www.gittip.com/issues/126">here</a>),
and in the mean time we are happy to make manual PayPal payments when
you'd like to withdraw your funds from Gittip&mdash;<a
href="/about/#contact-us">get in touch</a> as needed.</dd>
<dd>There are two ways to add funds to Gittip:

<ol>

<li><a href="/credit-card.html">Connect a credit card</a>. We will
charge you every Thursday to fund the gifts you have set up ($10
minimum; 2.9% + 30&cent; fee, with additional fees from non-U.S.
banks).</li>

<li><a href="/about/#contact">Contact us</a> to request a one-time
bitcoin payin (1% + 15&cent; fee).</li>

</ol>

</dd>


<dt>How do I withdraw funds from Gittip?</dt>

<dd>Participants in the U.S. can <a
href="https://www.gittip.com/bank-account.html">connect a bank
account</a> to have funds deposited every Friday. Participants outside
the U.S. can <a href="/about/#contact-us">contact us</a> to set up a
manual PayPal payment, less PayPal's fee, while we work on a long-term
<a
href="https://github.com/gittip/www.gittip.com/issues/126">solution</a>.</dd>
<dd>There are three ways to withdraw funds from Gittip:

<dt>Is there a minimum or maximum amount I can give or receive?</dt>
<ol>

<dd>There are no restrictions on the total amount you can give
or receive. The minimum individual weekly gift is 1¢. The maximum
individual weekly gift is $100. This maximum helps reduce volatity
by reducing how dependant your income is on a few large gifters.
The maximum may change in the future.</dd>
<li><a href="https://www.gittip.com/bank-account.html">Connect a
bank account</a>. Funds will be deposited every Friday (no fee;
U.S.-only).</li>

<li> <a href="/about/#contact-us">Contact us</a> to set up
a weekly PayPal payout (2% fee, capped at $20).</li>

<li> <a href="/about/#contact-us">Contact us</a> to request
a one-time bitcoin payout (1% + 15&cent; fee).</li>

</ol>

</dd>

</dl>
</div>
<div class="col2">
<dl>

<dt>Can I use bitcoin?</dt>
<dt>Is there a minimum or maximum amount I can give or receive?</dt>

<dd>There are no restrictions on the total amount you can give
or receive.</dd>

<dd>The minimum you can give any one person is 1¢ per week. To minimize
processing fees, we charge your credit card at least $10 at a time (any
extra stays in Gittip to use in future weeks).</dd>

<dd>Sort of. We currently support manual payouts using Coinbase.
However, you cannot use bitcoin to pay in. The challenges with bitcoin
are handling recurring payments,
and transparently converting to and from fiat currency. You're welcome
to join the conversation around bitcoin for <a
href="https://github.com/gittip/www.gittip.com/issues/14">payins</a>
and <a
href="https://github.com/gittip/www.gittip.com/issues/310">payouts</a>.</dd>
<dd>The maximum you can give any one person is $100 per week. This
helps reduce volatity by reducing how dependant income is on a few
large patrons.</dd>


<dt>Can I use Gittip to support organizations?</dt>
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<dt>What's the point of communities?</dt>

<dd><a href="/for/">Communities</a> let you identify with large groups
<dd><a href="/for/">Communities</a> let you identify with large groups
of people that share your interests, such as <a href="/for/python/">
programming languages</a> and <a href="/for/korea/">geographical
programming languages</a> and <a href="/for/korea/">geographical
regions</a>.


<dt>Why the 150 minimum on communities?</dt>

<dd>Because it's
<dd>Because it's
<a href="http://en.wikipedia.org/wiki/Dunbar's_number">Dunbar's
number</a>, the biggest a group can get where you still know everyone
number</a>, the biggest a group can get where you still know everyone
personally. Communities help you identify with something bigger.
</dd>

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<dt>I don't want to receive gifts, I just want to give them. What should
I do?</dt>

<dd>Please select &ldquo;I'm here as a patron.&rdquo; as your personal
funding goal. We won't show gift buttons to others on your
profile.</dd>
<dd>Please select &ldquo;I'm here as a patron, and politely decline to
receive gifts.&rdquo; as your personal funding goal. We won't show gift
buttons to others on your profile.</dd>

</dl>
</div>
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