chore: update github issue templates (#1085) (#1658)

.github/.OwlBot.lock.yaml

@@ -1,3 +1,3 @@
 docker:
   image: gcr.io/cloud-devrel-public-resources/owlbot-nodejs:latest
-  digest: sha256:f092066de33d4a2a13ab13c8fa9dcb4f6b96fa1fb7d391bf19cd0c4921d997c0
+  digest: sha256:2d850512335d7adca3a4b08e02f8e63192978aea88c042dacb3e382aa996ae7c

.github/ISSUE_TEMPLATE/bug_report.md

@@ -1,7 +1,7 @@
 ---
 name: Bug report
 about: Create a report to help us improve
-
+labels: 'type: bug, priority: p2'
 ---
 
 Thanks for stopping by to let us know something could be better!

.github/ISSUE_TEMPLATE/config.yml

@@ -0,0 +1,4 @@
+contact_links:
+  - name: Google Cloud Support
+    url: https://cloud.google.com/support/
+    about: If you have a support contract with Google, please use the Google Cloud Support portal.

.github/ISSUE_TEMPLATE/feature_request.md

@@ -1,7 +1,7 @@
 ---
 name: Feature request
 about: Suggest an idea for this library
-
+labels: 'type: feature request, priority: p3'
 ---
 
 Thanks for stopping by to let us know something could be better!

.github/ISSUE_TEMPLATE/question.md

@@ -0,0 +1,12 @@
+---
+name: Question
+about: Ask a question
+labels: 'type: question, priority: p3'
+---
+
+Thanks for stopping by to ask us a question! Please make sure to include:
+- What you're trying to do
+- What code you've already tried
+- Any error messages you're getting
+
+**PLEASE READ**: If you have a support contract with Google, please create an issue in the [support console](https://cloud.google.com/support/) instead of filing on GitHub. This will ensure a timely response.

.github/workflows/ci.yaml

@@ -9,7 +9,7 @@ jobs:
     runs-on: ubuntu-latest
     strategy:
       matrix:
-        node: [10, 12, 14, 15]
+        node: [10, 12, 14, 16]
     steps:
       - uses: actions/checkout@v2
       - uses: actions/setup-node@v1