Error: Undefined array key 1, emails not fetched

[ybizeul]

I'm not able to determine what makes some emails not being fed into Freescout.

During my tests I was not able to break it, but a couple users email are not showing up.

Sending messages to you

PHP version: 8.2.22
FreeScout version: 1.17.82
Database: MySQL / PostgreSQL
Are you using CloudFlare: Yes / No
Are you using non-official modules: Yes / No

[freescout-help]

We also could not reproduce the issue with the EML file you've sent.
Try to upgrade FreeScout to the latest version.

[ybizeul]

But still there is code accessing an array out of bound, no clue what could cause this code path ?

I've been really happy with Freescout for the last couple of years and 4 or 5 months ago I started having many problems like that I hope it'll get better.

[freescout-help]

It's hard to tell what's on those line where you have an error. You've specified non-existing FreeScout version (1.17.82) and current Structure.php file does not have any code on those line.

[ybizeul]

Well, that's weird...

That wouldn't be this line then ?

freescout/overrides/webklex/php-imap/src/Structure.php

Line 151 in c0ce07a

$ctx = substr($context, 0+2, $positions[$pos_i+1]-2);

As for the version :

                                                                       ,---.
,--------.,--.                 ,--.            ,---.    ,--. ,--------.|   |
'--.  .--'`--',--.--. ,---.  ,-|  |     ,---. /  .-'    |  | '--.  .--'|  .'
   |  |   ,--.|  .--'| .-. :' .-. |    | .-. ||  `-,    |  |    |  |   |  |
   |  |   |  ||  |   \   --.\ `-' |    ' '-' '|  .-'    |  |.--.|  |   `--'
   `--'   `--'`--'    `----' `---'      `---' `--'      `--''--'`--'   .--.
                                                                       '--'
Image:  tiredofit/freescout | Version  1.17.82 Type 'image_changelog' for details
Repository/Documentation: https://github.com/tiredofit/docker-freescout/
License: MIT | © 2024 Dave Conroy

If this image provides you value  - Consider sponsoring my work for continued
development, timely updates, and feature requests. Commercial support available.

                    More Info:  https://www.tiredofit.ca

That would be a docker issue ?

[freescout-help]

Fixed in the master branch and will be published in the next release.

[ybizeul]

I can confirm it's now fetching emails.

Emails are empty, just like half of the emails I get anyways but that's a different issue.

I'm not sure I should reopen an issue, last time the blame was put on mail server or internet connection, really that's not the case but can't really prove it

[freescout-help]

Create a new issue. Specify if you are using POP3 or IMAP to fetch emails and send a sample email to [email protected]