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Messages are sent multiple times #3585

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ceebee108 opened this issue Dec 6, 2023 · 14 comments
Closed

Messages are sent multiple times #3585

ceebee108 opened this issue Dec 6, 2023 · 14 comments

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@ceebee108
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PHP version: PHP 8.1.2-1ubuntu2.14
FreeScout version: 1.8.110
Database: Mysql (8.0.35-0ubuntu0.22.04.1)
Are you using CloudFlare: Yes

Hello,

we have the problem that E-Mails are sent multiple times to receivers.
In System Background Jobs we see that there are multiple retries:
image
But when we click on View Log we only get the message:
image
Outgoing E-Mail Log from Menu shows no trace also:
image

laravel log also has no entries to this emails.

queue-jobs.log also is quite empty:
image

How can we get logging to work to figure out what goes wrong?

Best
Christian
@ceebee108 ceebee108 mentioned this issue Dec 6, 2023
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@freescout-helpdesk
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What SMTP server are you using?

@ceebee108
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ceebee108 commented Dec 6, 2023 via email

@freescout-helpdesk
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Here is the place to debug: https://github.com/freescout-helpdesk/freescout/blob/dist/app/Jobs/SendReplyToCustomer.php#L269

https://github.com/freescout-helpdesk/freescout/wiki/Debugging

@freescout-helpdesk
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It looks like we can't help here. If there will be any results - feel free to share.

@freescout-helpdesk
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Also check laravel log in Manage > Logs > App Logs.

@freescout-helpdesk
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#3619 (comment)

@nooblag
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nooblag commented Jan 25, 2024 •
edited
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Hi there, just reporting experiencing this issue on 1.8.117. Like above, we unfortunately have no logs to work with because they're empty.

In the end, I had to kill the queue to stop annoying all the senders in the conversation with endless retries and to avoid our domain being blocked as spam. Hopefully I can be of more help to fix though! :)

SMTP server in this case is mail.gandi.net.
Ubuntu 22.04.3 LTS
nginx version: nginx/1.18.0 (Ubuntu)
PHP 8.2.14 (cli) (built: Dec 21 2023 20:19:50) (NTS)
mariadb Ver 15.1 Distrib 10.6.12-MariaDB, for debian-linux-gnu (x86_64) using EditLine wrapper
Cloudflare = Yes

@freescout-helpdesk
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freescout-helpdesk commented Jan 26, 2024 •
edited
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#3632 (comment)

Also are you using modern Microsoft OAuth IMAP authentication or APP_NEW_FETCHING_LIBRARY=true parameter in .env file?

@nooblag
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nooblag commented Jan 26, 2024 •
edited
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Thank you. I will deploy the custom SendReplyToCustomer.php file.

No, not using Microsoft OAuth IMAP authentication. Server is mail.gandi.net (Postfix). Using IMAPS in and ESMTPSA out.

And no, in our .env file, the APP_NEW_FETCHING_LIBRARY variable does not appear; is not set.

@nooblag
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nooblag commented Jan 27, 2024

I did a test. Is this the new view expected with the custom SendReplyToCustomer.php file?

Screenshot from 2024-01-27 00-11-29

As I notice the failing email address doesn't match:

Screenshot from 2024-01-27 00-12-30

I'm not sure if that's significant, or not.

@freescout-helpdesk
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Is this the new view expected with the custom SendReplyToCustomer.php file?

#3632 (comment)

@nooblag
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nooblag commented Jan 29, 2024

We just went through and checked sending a message to every address that happened in the incident individually. All seemed to "send" okay, but these entries are in:

laravel-2024-01-29.log 
[2024-01-29 10:51:03] production.ERROR: [SendReplyToCustomer] #4018 - 1  
[2024-01-29 10:51:03] production.ERROR: [SendReplyToCustomer] #4018 - 2  
[2024-01-29 10:51:03] production.ERROR: [SendReplyToCustomer] #4018 - 3  
[2024-01-29 10:51:03] production.ERROR: [SendReplyToCustomer] #4018 - 4  
[2024-01-29 10:51:03] production.ERROR: [SendReplyToCustomer] #4018 - 5  
[2024-01-29 10:51:08] production.ERROR: [SendReplyToCustomer] #4018 - 6 (last_smtp_queue_id: 0AC0F20004)  
[2024-01-29 10:51:08] production.ERROR: [SendReplyToCustomer] #4018 - 14  
[2024-01-29 10:51:08] production.ERROR: [SendReplyToCustomer] #4018 - 15  
[2024-01-29 10:51:08] production.ERROR: [SendReplyToCustomer] #4018 - 28  
[2024-01-29 10:51:08] production.ERROR: [SendReplyToCustomer] #4018 - 29  
[2024-01-29 16:44:29] production.ERROR: [SendReplyToCustomer] #3895 - 1  
[2024-01-29 16:44:29] production.ERROR: [SendReplyToCustomer] #3895 - 2  
[2024-01-29 16:44:29] production.ERROR: [SendReplyToCustomer] #3895 - 3  
[2024-01-29 16:44:29] production.ERROR: [SendReplyToCustomer] #3895 - 4  
[2024-01-29 16:44:29] production.ERROR: [SendReplyToCustomer] #3895 - 5  
[2024-01-29 16:44:33] production.ERROR: [SendReplyToCustomer] #3895 - 6 (last_smtp_queue_id: 0ACBAFF802)  
[2024-01-29 16:44:33] production.ERROR: [SendReplyToCustomer] #3895 - 14  
[2024-01-29 16:44:33] production.ERROR: [SendReplyToCustomer] #3895 - 15  
[2024-01-29 16:44:33] production.ERROR: [SendReplyToCustomer] #3895 - 28  
[2024-01-29 16:44:33] production.ERROR: [SendReplyToCustomer] #3895 - 29  
[2024-01-29 17:19:02] production.ERROR: [SendReplyToCustomer] #4080 - 1  
[2024-01-29 17:19:02] production.ERROR: [SendReplyToCustomer] #4080 - 2  
[2024-01-29 17:19:03] production.ERROR: [SendReplyToCustomer] #4080 - 3  
[2024-01-29 17:19:03] production.ERROR: [SendReplyToCustomer] #4080 - 4  
[2024-01-29 17:19:03] production.ERROR: [SendReplyToCustomer] #4080 - 5  
[2024-01-29 17:19:07] production.ERROR: [SendReplyToCustomer] #4080 - 6 (last_smtp_queue_id: E86D01C0004)  
[2024-01-29 17:19:07] production.ERROR: [SendReplyToCustomer] #4080 - 14  
[2024-01-29 17:19:07] production.ERROR: [SendReplyToCustomer] #4080 - 15  
[2024-01-29 17:19:07] production.ERROR: [SendReplyToCustomer] #4080 - 28  
[2024-01-29 17:19:07] production.ERROR: [SendReplyToCustomer] #4080 - 29  
[2024-01-29 20:16:06] production.ERROR: [SendReplyToCustomer] #4081 - 1  
[2024-01-29 20:16:06] production.ERROR: [SendReplyToCustomer] #4081 - 2  
[2024-01-29 20:16:06] production.ERROR: [SendReplyToCustomer] #4081 - 3  
[2024-01-29 20:16:06] production.ERROR: [SendReplyToCustomer] #4081 - 4  
[2024-01-29 20:16:06] production.ERROR: [SendReplyToCustomer] #4081 - 5  
[2024-01-29 20:16:19] production.ERROR: [SendReplyToCustomer] #4081 - 6 (last_smtp_queue_id: BAA302000C)  
[2024-01-29 20:16:19] production.ERROR: [SendReplyToCustomer] #4081 - 14  
[2024-01-29 20:16:19] production.ERROR: [SendReplyToCustomer] #4081 - 15  
[2024-01-29 20:16:19] production.ERROR: [SendReplyToCustomer] #4081 - 28  
[2024-01-29 20:16:19] production.ERROR: [SendReplyToCustomer] #4081 - 29  
[2024-01-29 20:19:59] production.ERROR: [SendReplyToCustomer] #4082 - 1  
[2024-01-29 20:19:59] production.ERROR: [SendReplyToCustomer] #4082 - 2  
[2024-01-29 20:19:59] production.ERROR: [SendReplyToCustomer] #4082 - 3  
[2024-01-29 20:19:59] production.ERROR: [SendReplyToCustomer] #4082 - 4  
[2024-01-29 20:19:59] production.ERROR: [SendReplyToCustomer] #4082 - 5  
[2024-01-29 20:20:11] production.ERROR: [SendReplyToCustomer] #4082 - 6 (last_smtp_queue_id: 49C5BFF808)  
[2024-01-29 20:20:11] production.ERROR: [SendReplyToCustomer] #4082 - 14  
[2024-01-29 20:20:11] production.ERROR: [SendReplyToCustomer] #4082 - 15  
[2024-01-29 20:20:11] production.ERROR: [SendReplyToCustomer] #4082 - 28  
[2024-01-29 20:20:11] production.ERROR: [SendReplyToCustomer] #4082 - 29  
[2024-01-29 20:22:50] production.ERROR: [SendReplyToCustomer] #4083 - 1  
[2024-01-29 20:22:50] production.ERROR: [SendReplyToCustomer] #4083 - 2  
[2024-01-29 20:22:50] production.ERROR: [SendReplyToCustomer] #4083 - 3  
[2024-01-29 20:22:50] production.ERROR: [SendReplyToCustomer] #4083 - 4  
[2024-01-29 20:22:50] production.ERROR: [SendReplyToCustomer] #4083 - 5  
[2024-01-29 20:23:04] production.ERROR: [SendReplyToCustomer] #4083 - 6 (last_smtp_queue_id: 9F69AC000D)  
[2024-01-29 20:23:04] production.ERROR: [SendReplyToCustomer] #4083 - 14  
[2024-01-29 20:23:04] production.ERROR: [SendReplyToCustomer] #4083 - 15  
[2024-01-29 20:23:04] production.ERROR: [SendReplyToCustomer] #4083 - 28  
[2024-01-29 20:23:04] production.ERROR: [SendReplyToCustomer] #4083 - 29  
[2024-01-29 20:25:58] production.ERROR: [SendReplyToCustomer] #4084 - 1  
[2024-01-29 20:25:58] production.ERROR: [SendReplyToCustomer] #4084 - 2  
[2024-01-29 20:25:58] production.ERROR: [SendReplyToCustomer] #4084 - 3  
[2024-01-29 20:25:58] production.ERROR: [SendReplyToCustomer] #4084 - 4  
[2024-01-29 20:25:58] production.ERROR: [SendReplyToCustomer] #4084 - 5  
[2024-01-29 20:26:11] production.ERROR: [SendReplyToCustomer] #4084 - 6 (last_smtp_queue_id: 39CA31C0002)  
[2024-01-29 20:26:11] production.ERROR: [SendReplyToCustomer] #4084 - 14  
[2024-01-29 20:26:11] production.ERROR: [SendReplyToCustomer] #4084 - 15  
[2024-01-29 20:26:11] production.ERROR: [SendReplyToCustomer] #4084 - 28  
[2024-01-29 20:26:11] production.ERROR: [SendReplyToCustomer] #4084 - 29  
[2024-01-29 20:27:20] production.ERROR: [SendReplyToCustomer] #4085 - 1  
[2024-01-29 20:27:20] production.ERROR: [SendReplyToCustomer] #4085 - 2  
[2024-01-29 20:27:20] production.ERROR: [SendReplyToCustomer] #4085 - 3  
[2024-01-29 20:27:20] production.ERROR: [SendReplyToCustomer] #4085 - 4  
[2024-01-29 20:27:20] production.ERROR: [SendReplyToCustomer] #4085 - 5  
[2024-01-29 20:27:35] production.ERROR: [SendReplyToCustomer] #4085 - 6 (last_smtp_queue_id: 7312BE0009)  
[2024-01-29 20:27:35] production.ERROR: [SendReplyToCustomer] #4085 - 14  
[2024-01-29 20:27:35] production.ERROR: [SendReplyToCustomer] #4085 - 15  
[2024-01-29 20:27:35] production.ERROR: [SendReplyToCustomer] #4085 - 28  
[2024-01-29 20:27:36] production.ERROR: [SendReplyToCustomer] #4085 - 29  
[2024-01-29 20:29:20] production.ERROR: [SendReplyToCustomer] #4086 - 1  
[2024-01-29 20:29:20] production.ERROR: [SendReplyToCustomer] #4086 - 2  
[2024-01-29 20:29:20] production.ERROR: [SendReplyToCustomer] #4086 - 3  
[2024-01-29 20:29:20] production.ERROR: [SendReplyToCustomer] #4086 - 4  
[2024-01-29 20:29:20] production.ERROR: [SendReplyToCustomer] #4086 - 5  
[2024-01-29 20:29:32] production.ERROR: [SendReplyToCustomer] #4086 - 6 (last_smtp_queue_id: 11B741C0010)  
[2024-01-29 20:29:32] production.ERROR: [SendReplyToCustomer] #4086 - 14  
[2024-01-29 20:29:32] production.ERROR: [SendReplyToCustomer] #4086 - 15  
[2024-01-29 20:29:32] production.ERROR: [SendReplyToCustomer] #4086 - 28  
[2024-01-29 20:29:32] production.ERROR: [SendReplyToCustomer] #4086 - 29  
[2024-01-29 20:31:03] production.ERROR: [SendReplyToCustomer] #4087 - 1  
[2024-01-29 20:31:03] production.ERROR: [SendReplyToCustomer] #4087 - 2  
[2024-01-29 20:31:03] production.ERROR: [SendReplyToCustomer] #4087 - 3  
[2024-01-29 20:31:03] production.ERROR: [SendReplyToCustomer] #4087 - 4  
[2024-01-29 20:31:03] production.ERROR: [SendReplyToCustomer] #4087 - 5  
[2024-01-29 20:31:15] production.ERROR: [SendReplyToCustomer] #4087 - 6 (last_smtp_queue_id: F0E631BF215)  
[2024-01-29 20:31:15] production.ERROR: [SendReplyToCustomer] #4087 - 14  
[2024-01-29 20:31:15] production.ERROR: [SendReplyToCustomer] #4087 - 15  
[2024-01-29 20:31:15] production.ERROR: [SendReplyToCustomer] #4087 - 28  
[2024-01-29 20:31:15] production.ERROR: [SendReplyToCustomer] #4087 - 29  
[2024-01-29 20:32:24] production.ERROR: [SendReplyToCustomer] #4088 - 1  
[2024-01-29 20:32:24] production.ERROR: [SendReplyToCustomer] #4088 - 2  
[2024-01-29 20:32:24] production.ERROR: [SendReplyToCustomer] #4088 - 3  
[2024-01-29 20:32:24] production.ERROR: [SendReplyToCustomer] #4088 - 4  
[2024-01-29 20:32:24] production.ERROR: [SendReplyToCustomer] #4088 - 5  
[2024-01-29 20:32:36] production.ERROR: [SendReplyToCustomer] #4088 - 6 (last_smtp_queue_id: 0500960003)  
[2024-01-29 20:32:36] production.ERROR: [SendReplyToCustomer] #4088 - 14  
[2024-01-29 20:32:36] production.ERROR: [SendReplyToCustomer] #4088 - 15  
[2024-01-29 20:32:36] production.ERROR: [SendReplyToCustomer] #4088 - 28  
[2024-01-29 20:32:36] production.ERROR: [SendReplyToCustomer] #4088 - 29  
[2024-01-29 20:33:45] production.ERROR: [SendReplyToCustomer] #4089 - 1  
[2024-01-29 20:33:45] production.ERROR: [SendReplyToCustomer] #4089 - 2  
[2024-01-29 20:33:45] production.ERROR: [SendReplyToCustomer] #4089 - 3  
[2024-01-29 20:33:45] production.ERROR: [SendReplyToCustomer] #4089 - 4  
[2024-01-29 20:33:45] production.ERROR: [SendReplyToCustomer] #4089 - 5  
[2024-01-29 20:33:58] production.ERROR: [SendReplyToCustomer] #4089 - 6 (last_smtp_queue_id: 292CC20009)  
[2024-01-29 20:33:58] production.ERROR: [SendReplyToCustomer] #4089 - 14  
[2024-01-29 20:33:58] production.ERROR: [SendReplyToCustomer] #4089 - 15  
[2024-01-29 20:33:58] production.ERROR: [SendReplyToCustomer] #4089 - 28  
[2024-01-29 20:33:58] production.ERROR: [SendReplyToCustomer] #4089 - 29  
[2024-01-29 20:34:51] production.ERROR: [SendReplyToCustomer] #4090 - 1  
[2024-01-29 20:34:51] production.ERROR: [SendReplyToCustomer] #4090 - 2  
[2024-01-29 20:34:51] production.ERROR: [SendReplyToCustomer] #4090 - 3  
[2024-01-29 20:34:51] production.ERROR: [SendReplyToCustomer] #4090 - 4  
[2024-01-29 20:34:51] production.ERROR: [SendReplyToCustomer] #4090 - 5  
[2024-01-29 20:35:04] production.ERROR: [SendReplyToCustomer] #4090 - 6 (last_smtp_queue_id: B2D99C0003)  
[2024-01-29 20:35:04] production.ERROR: [SendReplyToCustomer] #4090 - 14  
[2024-01-29 20:35:04] production.ERROR: [SendReplyToCustomer] #4090 - 15  
[2024-01-29 20:35:04] production.ERROR: [SendReplyToCustomer] #4090 - 28  
[2024-01-29 20:35:04] production.ERROR: [SendReplyToCustomer] #4090 - 29  
[2024-01-29 20:36:27] production.ERROR: [SendReplyToCustomer] #4091 - 1  
[2024-01-29 20:36:27] production.ERROR: [SendReplyToCustomer] #4091 - 2  
[2024-01-29 20:36:27] production.ERROR: [SendReplyToCustomer] #4091 - 3  
[2024-01-29 20:36:27] production.ERROR: [SendReplyToCustomer] #4091 - 4  
[2024-01-29 20:36:27] production.ERROR: [SendReplyToCustomer] #4091 - 5  
[2024-01-29 20:36:40] production.ERROR: [SendReplyToCustomer] #4091 - 6 (last_smtp_queue_id: 50059C000D)  
[2024-01-29 20:36:40] production.ERROR: [SendReplyToCustomer] #4091 - 14  
[2024-01-29 20:36:40] production.ERROR: [SendReplyToCustomer] #4091 - 15  
[2024-01-29 20:36:40] production.ERROR: [SendReplyToCustomer] #4091 - 28  
[2024-01-29 20:36:40] production.ERROR: [SendReplyToCustomer] #4091 - 29  
[2024-01-29 20:37:48] production.ERROR: [SendReplyToCustomer] #4092 - 1  
[2024-01-29 20:37:48] production.ERROR: [SendReplyToCustomer] #4092 - 2  
[2024-01-29 20:37:48] production.ERROR: [SendReplyToCustomer] #4092 - 3  
[2024-01-29 20:37:48] production.ERROR: [SendReplyToCustomer] #4092 - 4  
[2024-01-29 20:37:48] production.ERROR: [SendReplyToCustomer] #4092 - 5  
[2024-01-29 20:38:01] production.ERROR: [SendReplyToCustomer] #4092 - 6 (last_smtp_queue_id: 71DC960007)  
[2024-01-29 20:38:01] production.ERROR: [SendReplyToCustomer] #4092 - 14  
[2024-01-29 20:38:01] production.ERROR: [SendReplyToCustomer] #4092 - 15  
[2024-01-29 20:38:01] production.ERROR: [SendReplyToCustomer] #4092 - 28  
[2024-01-29 20:38:01] production.ERROR: [SendReplyToCustomer] #4092 - 29  
[2024-01-29 20:39:20] production.ERROR: [SendReplyToCustomer] #4093 - 1  
[2024-01-29 20:39:20] production.ERROR: [SendReplyToCustomer] #4093 - 2  
[2024-01-29 20:39:20] production.ERROR: [SendReplyToCustomer] #4093 - 3  
[2024-01-29 20:39:20] production.ERROR: [SendReplyToCustomer] #4093 - 4  
[2024-01-29 20:39:20] production.ERROR: [SendReplyToCustomer] #4093 - 5  
[2024-01-29 20:39:33] production.ERROR: [SendReplyToCustomer] #4093 - 6 (last_smtp_queue_id: 64AFFE0009)  
[2024-01-29 20:39:33] production.ERROR: [SendReplyToCustomer] #4093 - 14  
[2024-01-29 20:39:33] production.ERROR: [SendReplyToCustomer] #4093 - 15  
[2024-01-29 20:39:33] production.ERROR: [SendReplyToCustomer] #4093 - 28  
[2024-01-29 20:39:33] production.ERROR: [SendReplyToCustomer] #4093 - 29  
[2024-01-29 20:42:16] production.ERROR: [SendReplyToCustomer] #4094 - 1  
[2024-01-29 20:42:16] production.ERROR: [SendReplyToCustomer] #4094 - 2  
[2024-01-29 20:42:16] production.ERROR: [SendReplyToCustomer] #4094 - 3  
[2024-01-29 20:42:16] production.ERROR: [SendReplyToCustomer] #4094 - 4  
[2024-01-29 20:42:16] production.ERROR: [SendReplyToCustomer] #4094 - 5  
[2024-01-29 20:42:30] production.ERROR: [SendReplyToCustomer] #4094 - 6 (last_smtp_queue_id: 118BC24000C)  
[2024-01-29 20:42:30] production.ERROR: [SendReplyToCustomer] #4094 - 14  
[2024-01-29 20:42:30] production.ERROR: [SendReplyToCustomer] #4094 - 15  
[2024-01-29 20:42:30] production.ERROR: [SendReplyToCustomer] #4094 - 28  
[2024-01-29 20:42:30] production.ERROR: [SendReplyToCustomer] #4094 - 29  
[2024-01-29 20:45:44] production.ERROR: [SendReplyToCustomer] #4095 - 1  
[2024-01-29 20:45:44] production.ERROR: [SendReplyToCustomer] #4095 - 2  
[2024-01-29 20:45:44] production.ERROR: [SendReplyToCustomer] #4095 - 3  
[2024-01-29 20:45:44] production.ERROR: [SendReplyToCustomer] #4095 - 4  
[2024-01-29 20:45:44] production.ERROR: [SendReplyToCustomer] #4095 - 5  
[2024-01-29 20:45:56] production.ERROR: [SendReplyToCustomer] #4095 - 6 (last_smtp_queue_id: D9B921C0006)  
[2024-01-29 20:45:56] production.ERROR: [SendReplyToCustomer] #4095 - 14  
[2024-01-29 20:45:56] production.ERROR: [SendReplyToCustomer] #4095 - 15  
[2024-01-29 20:45:56] production.ERROR: [SendReplyToCustomer] #4095 - 28  
[2024-01-29 20:45:56] production.ERROR: [SendReplyToCustomer] #4095 - 29  
[2024-01-29 20:47:10] production.ERROR: [SendReplyToCustomer] #4096 - 1  
[2024-01-29 20:47:10] production.ERROR: [SendReplyToCustomer] #4096 - 2  
[2024-01-29 20:47:10] production.ERROR: [SendReplyToCustomer] #4096 - 3  
[2024-01-29 20:47:10] production.ERROR: [SendReplyToCustomer] #4096 - 4  
[2024-01-29 20:47:10] production.ERROR: [SendReplyToCustomer] #4096 - 5  
[2024-01-29 20:47:23] production.ERROR: [SendReplyToCustomer] #4096 - 6 (last_smtp_queue_id: 61FF62000C)  
[2024-01-29 20:47:23] production.ERROR: [SendReplyToCustomer] #4096 - 14  
[2024-01-29 20:47:23] production.ERROR: [SendReplyToCustomer] #4096 - 15  
[2024-01-29 20:47:23] production.ERROR: [SendReplyToCustomer] #4096 - 28  
[2024-01-29 20:47:25] production.ERROR: [SendReplyToCustomer] #4096 - 29  
[2024-01-29 20:49:18] production.ERROR: [SendReplyToCustomer] #4097 - 1  
[2024-01-29 20:49:18] production.ERROR: [SendReplyToCustomer] #4097 - 2  
[2024-01-29 20:49:18] production.ERROR: [SendReplyToCustomer] #4097 - 3  
[2024-01-29 20:49:18] production.ERROR: [SendReplyToCustomer] #4097 - 4  
[2024-01-29 20:49:18] production.ERROR: [SendReplyToCustomer] #4097 - 5  
[2024-01-29 20:49:31] production.ERROR: [SendReplyToCustomer] #4097 - 6 (last_smtp_queue_id: 68A521BF207)  
[2024-01-29 20:49:31] production.ERROR: [SendReplyToCustomer] #4097 - 14  
[2024-01-29 20:49:31] production.ERROR: [SendReplyToCustomer] #4097 - 15  
[2024-01-29 20:49:31] production.ERROR: [SendReplyToCustomer] #4097 - 28  
[2024-01-29 20:49:31] production.ERROR: [SendReplyToCustomer] #4097 - 29  
[2024-01-29 20:50:25] production.ERROR: [SendReplyToCustomer] #4098 - 1  
[2024-01-29 20:50:25] production.ERROR: [SendReplyToCustomer] #4098 - 2  
[2024-01-29 20:50:25] production.ERROR: [SendReplyToCustomer] #4098 - 3  
[2024-01-29 20:50:25] production.ERROR: [SendReplyToCustomer] #4098 - 4  
[2024-01-29 20:50:25] production.ERROR: [SendReplyToCustomer] #4098 - 5  
[2024-01-29 20:50:38] production.ERROR: [SendReplyToCustomer] #4098 - 6 (last_smtp_queue_id: 256ADC0002)  
[2024-01-29 20:50:38] production.ERROR: [SendReplyToCustomer] #4098 - 14  
[2024-01-29 20:50:38] production.ERROR: [SendReplyToCustomer] #4098 - 15  
[2024-01-29 20:50:38] production.ERROR: [SendReplyToCustomer] #4098 - 28  
[2024-01-29 20:50:38] production.ERROR: [SendReplyToCustomer] #4098 - 29  
[2024-01-29 20:51:26] production.ERROR: [SendReplyToCustomer] #4099 - 1  
[2024-01-29 20:51:26] production.ERROR: [SendReplyToCustomer] #4099 - 2  
[2024-01-29 20:51:26] production.ERROR: [SendReplyToCustomer] #4099 - 3  
[2024-01-29 20:51:26] production.ERROR: [SendReplyToCustomer] #4099 - 4  
[2024-01-29 20:51:26] production.ERROR: [SendReplyToCustomer] #4099 - 5  
[2024-01-29 20:51:39] production.ERROR: [SendReplyToCustomer] #4099 - 6 (last_smtp_queue_id: 707711C0002)  
[2024-01-29 20:51:39] production.ERROR: [SendReplyToCustomer] #4099 - 14  
[2024-01-29 20:51:39] production.ERROR: [SendReplyToCustomer] #4099 - 15  
[2024-01-29 20:51:39] production.ERROR: [SendReplyToCustomer] #4099 - 28  
[2024-01-29 20:51:39] production.ERROR: [SendReplyToCustomer] #4099 - 29  
[2024-01-29 20:52:38] production.ERROR: [SendReplyToCustomer] #4100 - 1  
[2024-01-29 20:52:38] production.ERROR: [SendReplyToCustomer] #4100 - 2  
[2024-01-29 20:52:38] production.ERROR: [SendReplyToCustomer] #4100 - 3  
[2024-01-29 20:52:38] production.ERROR: [SendReplyToCustomer] #4100 - 4  
[2024-01-29 20:52:38] production.ERROR: [SendReplyToCustomer] #4100 - 5  
[2024-01-29 20:52:51] production.ERROR: [SendReplyToCustomer] #4100 - 6 (last_smtp_queue_id: 87BC760004)  
[2024-01-29 20:52:51] production.ERROR: [SendReplyToCustomer] #4100 - 14  
[2024-01-29 20:52:51] production.ERROR: [SendReplyToCustomer] #4100 - 15  
[2024-01-29 20:52:51] production.ERROR: [SendReplyToCustomer] #4100 - 28  
[2024-01-29 20:52:51] production.ERROR: [SendReplyToCustomer] #4100 - 29  
[2024-01-29 20:53:40] production.ERROR: [SendReplyToCustomer] #4101 - 1  
[2024-01-29 20:53:40] production.ERROR: [SendReplyToCustomer] #4101 - 2  
[2024-01-29 20:53:40] production.ERROR: [SendReplyToCustomer] #4101 - 3  
[2024-01-29 20:53:40] production.ERROR: [SendReplyToCustomer] #4101 - 4  
[2024-01-29 20:53:40] production.ERROR: [SendReplyToCustomer] #4101 - 5  
[2024-01-29 20:53:52] production.ERROR: [SendReplyToCustomer] #4101 - 6 (last_smtp_queue_id: B853B1BF207)  
[2024-01-29 20:53:52] production.ERROR: [SendReplyToCustomer] #4101 - 14  
[2024-01-29 20:53:52] production.ERROR: [SendReplyToCustomer] #4101 - 15  
[2024-01-29 20:53:52] production.ERROR: [SendReplyToCustomer] #4101 - 28  
[2024-01-29 20:53:52] production.ERROR: [SendReplyToCustomer] #4101 - 29  
[2024-01-29 20:56:31] production.ERROR: [SendReplyToCustomer] #4102 - 1  
[2024-01-29 20:56:31] production.ERROR: [SendReplyToCustomer] #4102 - 2  
[2024-01-29 20:56:31] production.ERROR: [SendReplyToCustomer] #4102 - 3  
[2024-01-29 20:56:31] production.ERROR: [SendReplyToCustomer] #4102 - 4  
[2024-01-29 20:56:31] production.ERROR: [SendReplyToCustomer] #4102 - 5  
[2024-01-29 20:56:43] production.ERROR: [SendReplyToCustomer] #4102 - 6 (last_smtp_queue_id: 93A3F240011)  
[2024-01-29 20:56:43] production.ERROR: [SendReplyToCustomer] #4102 - 14  
[2024-01-29 20:56:43] production.ERROR: [SendReplyToCustomer] #4102 - 15  
[2024-01-29 20:56:43] production.ERROR: [SendReplyToCustomer] #4102 - 28  
[2024-01-29 20:56:43] production.ERROR: [SendReplyToCustomer] #4102 - 29  
[2024-01-29 20:58:37] production.ERROR: [SendReplyToCustomer] #4103 - 1  
[2024-01-29 20:58:37] production.ERROR: [SendReplyToCustomer] #4103 - 2  
[2024-01-29 20:58:37] production.ERROR: [SendReplyToCustomer] #4103 - 3  
[2024-01-29 20:58:37] production.ERROR: [SendReplyToCustomer] #4103 - 4  
[2024-01-29 20:58:37] production.ERROR: [SendReplyToCustomer] #4103 - 5  
[2024-01-29 20:58:49] production.ERROR: [SendReplyToCustomer] #4103 - 6 (last_smtp_queue_id: 840641C0011)  
[2024-01-29 20:58:49] production.ERROR: [SendReplyToCustomer] #4103 - 14  
[2024-01-29 20:58:49] production.ERROR: [SendReplyToCustomer] #4103 - 15  
[2024-01-29 20:58:49] production.ERROR: [SendReplyToCustomer] #4103 - 28  
[2024-01-29 20:58:49] production.ERROR: [SendReplyToCustomer] #4103 - 29  
[2024-01-29 21:00:31] production.ERROR: [SendReplyToCustomer] #4104 - 1  
[2024-01-29 21:00:31] production.ERROR: [SendReplyToCustomer] #4104 - 2  
[2024-01-29 21:00:31] production.ERROR: [SendReplyToCustomer] #4104 - 3  
[2024-01-29 21:00:31] production.ERROR: [SendReplyToCustomer] #4104 - 4  
[2024-01-29 21:00:31] production.ERROR: [SendReplyToCustomer] #4104 - 5  
[2024-01-29 21:00:43] production.ERROR: [SendReplyToCustomer] #4104 - 6 (last_smtp_queue_id: 48DCD24000C)  
[2024-01-29 21:00:43] production.ERROR: [SendReplyToCustomer] #4104 - 14  
[2024-01-29 21:00:43] production.ERROR: [SendReplyToCustomer] #4104 - 15  
[2024-01-29 21:00:43] production.ERROR: [SendReplyToCustomer] #4104 - 28  
[2024-01-29 21:00:43] production.ERROR: [SendReplyToCustomer] #4104 - 29  
[2024-01-29 21:01:37] production.ERROR: [SendReplyToCustomer] #4105 - 1  
[2024-01-29 21:01:37] production.ERROR: [SendReplyToCustomer] #4105 - 2  
[2024-01-29 21:01:37] production.ERROR: [SendReplyToCustomer] #4105 - 3  
[2024-01-29 21:01:37] production.ERROR: [SendReplyToCustomer] #4105 - 4  
[2024-01-29 21:01:37] production.ERROR: [SendReplyToCustomer] #4105 - 5  
[2024-01-29 21:01:50] production.ERROR: [SendReplyToCustomer] #4105 - 6 (last_smtp_queue_id: B46BF240009)  
[2024-01-29 21:01:50] production.ERROR: [SendReplyToCustomer] #4105 - 14  
[2024-01-29 21:01:50] production.ERROR: [SendReplyToCustomer] #4105 - 15  
[2024-01-29 21:01:50] production.ERROR: [SendReplyToCustomer] #4105 - 28  
[2024-01-29 21:01:50] production.ERROR: [SendReplyToCustomer] #4105 - 29  
[2024-01-29 21:02:49] production.ERROR: [SendReplyToCustomer] #4106 - 1  
[2024-01-29 21:02:49] production.ERROR: [SendReplyToCustomer] #4106 - 2  
[2024-01-29 21:02:49] production.ERROR: [SendReplyToCustomer] #4106 - 3  
[2024-01-29 21:02:49] production.ERROR: [SendReplyToCustomer] #4106 - 4  
[2024-01-29 21:02:49] production.ERROR: [SendReplyToCustomer] #4106 - 5  
[2024-01-29 21:03:01] production.ERROR: [SendReplyToCustomer] #4106 - 6 (last_smtp_queue_id: B3DD960018)  
[2024-01-29 21:03:01] production.ERROR: [SendReplyToCustomer] #4106 - 14  
[2024-01-29 21:03:01] production.ERROR: [SendReplyToCustomer] #4106 - 15  
[2024-01-29 21:03:01] production.ERROR: [SendReplyToCustomer] #4106 - 28  
[2024-01-29 21:03:01] production.ERROR: [SendReplyToCustomer] #4106 - 29  
[2024-01-29 21:04:15] production.ERROR: [SendReplyToCustomer] #4107 - 1  
[2024-01-29 21:04:15] production.ERROR: [SendReplyToCustomer] #4107 - 2  
[2024-01-29 21:04:15] production.ERROR: [SendReplyToCustomer] #4107 - 3  
[2024-01-29 21:04:15] production.ERROR: [SendReplyToCustomer] #4107 - 4  
[2024-01-29 21:04:15] production.ERROR: [SendReplyToCustomer] #4107 - 5  
[2024-01-29 21:04:27] production.ERROR: [SendReplyToCustomer] #4107 - 6 (last_smtp_queue_id: C24E7C000C)  
[2024-01-29 21:04:27] production.ERROR: [SendReplyToCustomer] #4107 - 14  
[2024-01-29 21:04:27] production.ERROR: [SendReplyToCustomer] #4107 - 15  
[2024-01-29 21:04:27] production.ERROR: [SendReplyToCustomer] #4107 - 28  
[2024-01-29 21:04:27] production.ERROR: [SendReplyToCustomer] #4107 - 29  
[2024-01-29 21:05:26] production.ERROR: [SendReplyToCustomer] #4109 - 1  
[2024-01-29 21:05:26] production.ERROR: [SendReplyToCustomer] #4109 - 2  
[2024-01-29 21:05:26] production.ERROR: [SendReplyToCustomer] #4109 - 3  
[2024-01-29 21:05:26] production.ERROR: [SendReplyToCustomer] #4109 - 4  
[2024-01-29 21:05:26] production.ERROR: [SendReplyToCustomer] #4109 - 5  
[2024-01-29 21:05:38] production.ERROR: [SendReplyToCustomer] #4109 - 6 (last_smtp_queue_id: C36E460017)  
[2024-01-29 21:05:38] production.ERROR: [SendReplyToCustomer] #4109 - 14  
[2024-01-29 21:05:38] production.ERROR: [SendReplyToCustomer] #4109 - 15  
[2024-01-29 21:05:38] production.ERROR: [SendReplyToCustomer] #4109 - 28  
[2024-01-29 21:05:38] production.ERROR: [SendReplyToCustomer] #4109 - 29  
[2024-01-29 21:07:12] production.ERROR: [SendReplyToCustomer] #4110 - 1  
[2024-01-29 21:07:12] production.ERROR: [SendReplyToCustomer] #4110 - 2  
[2024-01-29 21:07:12] production.ERROR: [SendReplyToCustomer] #4110 - 3  
[2024-01-29 21:07:12] production.ERROR: [SendReplyToCustomer] #4110 - 4  
[2024-01-29 21:07:12] production.ERROR: [SendReplyToCustomer] #4110 - 5  
[2024-01-29 21:07:25] production.ERROR: [SendReplyToCustomer] #4110 - 6 (last_smtp_queue_id: 4049BFF807)  
[2024-01-29 21:07:25] production.ERROR: [SendReplyToCustomer] #4110 - 14  
[2024-01-29 21:07:25] production.ERROR: [SendReplyToCustomer] #4110 - 15  
[2024-01-29 21:07:25] production.ERROR: [SendReplyToCustomer] #4110 - 28  
[2024-01-29 21:07:25] production.ERROR: [SendReplyToCustomer] #4110 - 29  
[2024-01-29 21:08:33] production.ERROR: [SendReplyToCustomer] #4111 - 1  
[2024-01-29 21:08:33] production.ERROR: [SendReplyToCustomer] #4111 - 2  
[2024-01-29 21:08:33] production.ERROR: [SendReplyToCustomer] #4111 - 3  
[2024-01-29 21:08:33] production.ERROR: [SendReplyToCustomer] #4111 - 4  
[2024-01-29 21:08:33] production.ERROR: [SendReplyToCustomer] #4111 - 5  
[2024-01-29 21:08:46] production.ERROR: [SendReplyToCustomer] #4111 - 6 (last_smtp_queue_id: AE20C1BF217)  
[2024-01-29 21:08:46] production.ERROR: [SendReplyToCustomer] #4111 - 14  
[2024-01-29 21:08:46] production.ERROR: [SendReplyToCustomer] #4111 - 15  
[2024-01-29 21:08:46] production.ERROR: [SendReplyToCustomer] #4111 - 28  
[2024-01-29 21:08:46] production.ERROR: [SendReplyToCustomer] #4111 - 29  
[2024-01-29 21:11:40] production.ERROR: [SendReplyToCustomer] #4112 - 1  
[2024-01-29 21:11:40] production.ERROR: [SendReplyToCustomer] #4112 - 2  
[2024-01-29 21:11:40] production.ERROR: [SendReplyToCustomer] #4112 - 3  
[2024-01-29 21:11:40] production.ERROR: [SendReplyToCustomer] #4112 - 4  
[2024-01-29 21:11:40] production.ERROR: [SendReplyToCustomer] #4112 - 5  
[2024-01-29 21:11:52] production.ERROR: [SendReplyToCustomer] #4112 - 6 (last_smtp_queue_id: AE6BE24000A)  
[2024-01-29 21:11:52] production.ERROR: [SendReplyToCustomer] #4112 - 14  
[2024-01-29 21:11:52] production.ERROR: [SendReplyToCustomer] #4112 - 15  
[2024-01-29 21:11:52] production.ERROR: [SendReplyToCustomer] #4112 - 28  
[2024-01-29 21:11:52] production.ERROR: [SendReplyToCustomer] #4112 - 29  
[2024-01-29 21:12:46] production.ERROR: [SendReplyToCustomer] #4113 - 1  
[2024-01-29 21:12:46] production.ERROR: [SendReplyToCustomer] #4113 - 2  
[2024-01-29 21:12:46] production.ERROR: [SendReplyToCustomer] #4113 - 3  
[2024-01-29 21:12:46] production.ERROR: [SendReplyToCustomer] #4113 - 4  
[2024-01-29 21:12:46] production.ERROR: [SendReplyToCustomer] #4113 - 5  
[2024-01-29 21:12:59] production.ERROR: [SendReplyToCustomer] #4113 - 6 (last_smtp_queue_id: 454A0C0007)  
[2024-01-29 21:12:59] production.ERROR: [SendReplyToCustomer] #4113 - 14  
[2024-01-29 21:12:59] production.ERROR: [SendReplyToCustomer] #4113 - 15  
[2024-01-29 21:12:59] production.ERROR: [SendReplyToCustomer] #4113 - 28  
[2024-01-29 21:12:59] production.ERROR: [SendReplyToCustomer] #4113 - 29  
[2024-01-29 21:13:52] production.ERROR: [SendReplyToCustomer] #4114 - 1  
[2024-01-29 21:13:52] production.ERROR: [SendReplyToCustomer] #4114 - 2  
[2024-01-29 21:13:52] production.ERROR: [SendReplyToCustomer] #4114 - 3  
[2024-01-29 21:13:52] production.ERROR: [SendReplyToCustomer] #4114 - 4  
[2024-01-29 21:13:52] production.ERROR: [SendReplyToCustomer] #4114 - 5  
[2024-01-29 21:14:05] production.ERROR: [SendReplyToCustomer] #4114 - 6 (last_smtp_queue_id: C4779C0007)  
[2024-01-29 21:14:05] production.ERROR: [SendReplyToCustomer] #4114 - 14  
[2024-01-29 21:14:05] production.ERROR: [SendReplyToCustomer] #4114 - 15  
[2024-01-29 21:14:05] production.ERROR: [SendReplyToCustomer] #4114 - 28  
[2024-01-29 21:14:05] production.ERROR: [SendReplyToCustomer] #4114 - 29  
[2024-01-29 21:14:59] production.ERROR: [SendReplyToCustomer] #4115 - 1  
[2024-01-29 21:14:59] production.ERROR: [SendReplyToCustomer] #4115 - 2  
[2024-01-29 21:14:59] production.ERROR: [SendReplyToCustomer] #4115 - 3  
[2024-01-29 21:14:59] production.ERROR: [SendReplyToCustomer] #4115 - 4  
[2024-01-29 21:14:59] production.ERROR: [SendReplyToCustomer] #4115 - 5  
[2024-01-29 21:15:12] production.ERROR: [SendReplyToCustomer] #4115 - 6 (last_smtp_queue_id: 3B10A1BF211)  
[2024-01-29 21:15:12] production.ERROR: [SendReplyToCustomer] #4115 - 14  
[2024-01-29 21:15:12] production.ERROR: [SendReplyToCustomer] #4115 - 15  
[2024-01-29 21:15:12] production.ERROR: [SendReplyToCustomer] #4115 - 28  
[2024-01-29 21:15:12] production.ERROR: [SendReplyToCustomer] #4115 - 29  
[2024-01-29 21:16:15] production.ERROR: [SendReplyToCustomer] #4116 - 1  
[2024-01-29 21:16:15] production.ERROR: [SendReplyToCustomer] #4116 - 2  
[2024-01-29 21:16:15] production.ERROR: [SendReplyToCustomer] #4116 - 3  
[2024-01-29 21:16:15] production.ERROR: [SendReplyToCustomer] #4116 - 4  
[2024-01-29 21:16:15] production.ERROR: [SendReplyToCustomer] #4116 - 5  
[2024-01-29 21:16:28] production.ERROR: [SendReplyToCustomer] #4116 - 6 (last_smtp_queue_id: D127E1BF206)  
[2024-01-29 21:16:28] production.ERROR: [SendReplyToCustomer] #4116 - 14  
[2024-01-29 21:16:28] production.ERROR: [SendReplyToCustomer] #4116 - 15  
[2024-01-29 21:16:28] production.ERROR: [SendReplyToCustomer] #4116 - 28  
[2024-01-29 21:16:28] production.ERROR: [SendReplyToCustomer] #4116 - 29  
[2024-01-29 21:17:27] production.ERROR: [SendReplyToCustomer] #4117 - 1  
[2024-01-29 21:17:27] production.ERROR: [SendReplyToCustomer] #4117 - 2  
[2024-01-29 21:17:27] production.ERROR: [SendReplyToCustomer] #4117 - 3  
[2024-01-29 21:17:27] production.ERROR: [SendReplyToCustomer] #4117 - 4  
[2024-01-29 21:17:27] production.ERROR: [SendReplyToCustomer] #4117 - 5  
[2024-01-29 21:17:39] production.ERROR: [SendReplyToCustomer] #4117 - 6 (last_smtp_queue_id: 56CF14000A)  
[2024-01-29 21:17:39] production.ERROR: [SendReplyToCustomer] #4117 - 14  
[2024-01-29 21:17:39] production.ERROR: [SendReplyToCustomer] #4117 - 15  
[2024-01-29 21:17:39] production.ERROR: [SendReplyToCustomer] #4117 - 28  
[2024-01-29 21:17:39] production.ERROR: [SendReplyToCustomer] #4117 - 29  
[2024-01-29 21:20:29] production.ERROR: [SendReplyToCustomer] #4118 - 1  
[2024-01-29 21:20:29] production.ERROR: [SendReplyToCustomer] #4118 - 2  
[2024-01-29 21:20:29] production.ERROR: [SendReplyToCustomer] #4118 - 3  
[2024-01-29 21:20:29] production.ERROR: [SendReplyToCustomer] #4118 - 4  
[2024-01-29 21:20:29] production.ERROR: [SendReplyToCustomer] #4118 - 5  
[2024-01-29 21:20:41] production.ERROR: [SendReplyToCustomer] #4118 - 6 (last_smtp_queue_id: 8DA23FF80D)  
[2024-01-29 21:20:41] production.ERROR: [SendReplyToCustomer] #4118 - 14  
[2024-01-29 21:20:41] production.ERROR: [SendReplyToCustomer] #4118 - 15  
[2024-01-29 21:20:41] production.ERROR: [SendReplyToCustomer] #4118 - 28  
[2024-01-29 21:20:41] production.ERROR: [SendReplyToCustomer] #4118 - 29  
[2024-01-29 21:21:54] production.ERROR: [SendReplyToCustomer] #4119 - 1  
[2024-01-29 21:21:54] production.ERROR: [SendReplyToCustomer] #4119 - 2  
[2024-01-29 21:21:54] production.ERROR: [SendReplyToCustomer] #4119 - 3  
[2024-01-29 21:21:54] production.ERROR: [SendReplyToCustomer] #4119 - 4  
[2024-01-29 21:21:54] production.ERROR: [SendReplyToCustomer] #4119 - 5  
[2024-01-29 21:22:07] production.ERROR: [SendReplyToCustomer] #4119 - 6 (last_smtp_queue_id: BA28140006)  
[2024-01-29 21:22:07] production.ERROR: [SendReplyToCustomer] #4119 - 14  
[2024-01-29 21:22:07] production.ERROR: [SendReplyToCustomer] #4119 - 15  
[2024-01-29 21:22:07] production.ERROR: [SendReplyToCustomer] #4119 - 28  
[2024-01-29 21:22:07] production.ERROR: [SendReplyToCustomer] #4119 - 29  
[2024-01-29 21:23:01] production.ERROR: [SendReplyToCustomer] #4120 - 1  
[2024-01-29 21:23:01] production.ERROR: [SendReplyToCustomer] #4120 - 2  
[2024-01-29 21:23:01] production.ERROR: [SendReplyToCustomer] #4120 - 3  
[2024-01-29 21:23:01] production.ERROR: [SendReplyToCustomer] #4120 - 4  
[2024-01-29 21:23:01] production.ERROR: [SendReplyToCustomer] #4120 - 5  
[2024-01-29 21:23:14] production.ERROR: [SendReplyToCustomer] #4120 - 6 (last_smtp_queue_id: 91829FF814)  
[2024-01-29 21:23:14] production.ERROR: [SendReplyToCustomer] #4120 - 14  
[2024-01-29 21:23:14] production.ERROR: [SendReplyToCustomer] #4120 - 15  
[2024-01-29 21:23:14] production.ERROR: [SendReplyToCustomer] #4120 - 28  
[2024-01-29 21:23:14] production.ERROR: [SendReplyToCustomer] #4120 - 29  
[2024-01-29 21:24:03] production.ERROR: [SendReplyToCustomer] #4121 - 1  
[2024-01-29 21:24:03] production.ERROR: [SendReplyToCustomer] #4121 - 2  
[2024-01-29 21:24:03] production.ERROR: [SendReplyToCustomer] #4121 - 3  
[2024-01-29 21:24:03] production.ERROR: [SendReplyToCustomer] #4121 - 4  
[2024-01-29 21:24:03] production.ERROR: [SendReplyToCustomer] #4121 - 5  
[2024-01-29 21:24:16] production.ERROR: [SendReplyToCustomer] #4121 - 6 (last_smtp_queue_id: 902C2C0004)  
[2024-01-29 21:24:16] production.ERROR: [SendReplyToCustomer] #4121 - 14  
[2024-01-29 21:24:16] production.ERROR: [SendReplyToCustomer] #4121 - 15  
[2024-01-29 21:24:16] production.ERROR: [SendReplyToCustomer] #4121 - 28  
[2024-01-29 21:24:16] production.ERROR: [SendReplyToCustomer] #4121 - 29  
[2024-01-29 21:25:00] production.ERROR: [SendReplyToCustomer] #4122 - 1  
[2024-01-29 21:25:00] production.ERROR: [SendReplyToCustomer] #4122 - 2  
[2024-01-29 21:25:00] production.ERROR: [SendReplyToCustomer] #4122 - 3  
[2024-01-29 21:25:00] production.ERROR: [SendReplyToCustomer] #4122 - 4  
[2024-01-29 21:25:00] production.ERROR: [SendReplyToCustomer] #4122 - 5  
[2024-01-29 21:25:12] production.ERROR: [SendReplyToCustomer] #4122 - 6 (last_smtp_queue_id: E44C924000D)  
[2024-01-29 21:25:12] production.ERROR: [SendReplyToCustomer] #4122 - 14  
[2024-01-29 21:25:12] production.ERROR: [SendReplyToCustomer] #4122 - 15  
[2024-01-29 21:25:12] production.ERROR: [SendReplyToCustomer] #4122 - 28  
[2024-01-29 21:25:12] production.ERROR: [SendReplyToCustomer] #4122 - 29

Does that offer any insight?

I do notice checking some of the conversations in the error log above though, say #4122 for example, that on that page itself the message says "pending" -- not sure if that's significant? But it also says "accepted for delivery" in the 'outgoing emails' menu:

Screenshot from 2024-01-29 23-14-55

@freescout-helpdesk
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We need log records only for conversations where the issue occurred. See item 4: #3632 (comment)

@nooblag
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nooblag commented Jan 29, 2024

Okay, we'll have to work out some way to reproduce the issue then without bothering real recipients.

If I can reproduce on a testing install, I'll report back. Thank you.

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@nooblag @freescout-helpdesk @ceebee108