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Unable to decrypt: The secure channel with the sender was corrupted. Trying to create a new secure channel and re-requesting the keys. #12250

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neutralinsomniac opened this issue Feb 5, 2020 · 5 comments

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@neutralinsomniac
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Description

Got a random "Sender hasn't sent us the keys for this message" incoming message on Riot iOS during one of my 1-1 chats, so I fired up one of my riot web instances to check the room there, and instead was greeted with the message in the title (and messages that I could decrypt on iOS are not able to be decrypted on riot web). Logs will be attached to this issue.

Steps to reproduce

Was having a conversation in a long-running e2ee 1-1 room with a friend from riot iOS, got an unable to decrypt, fired up riot web, got corrupt session errors.

2020-02-05-082201_1002x536_scrot

Version information

riot iOS v0.10.4
riot-web develop (c3e6a30-react-73b177d07567-js-312976294b7e)

  • Platform: web (in-browser) or desktop?

For the web app:

  • Browser: Firefox 72.0.2
  • OS: Debian 9
  • URL: riot.im/develop
@neutralinsomniac
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neutralinsomniac commented Mar 11, 2020

Also ran into this issue on chromium 80.0.3987.132. debug logs have been sent

@jaredsmith
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I'm seeing this more and more as well...

@drahnr
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drahnr commented May 25, 2020

Killed the riot-desktop application once, restored from key backup and then most already received messages get decrypted successfully afterwards. But most new messages are again showing

** Unable to decrypt: The secure channel with the sender was corrupted. Trying to create a new secure channel and re-requesting the keys. **

. Re-importing an exported e2e keyset from device #2 (Android, which still works flawlessly) and importing with Device #1 does not change the fact.

Pressing the Re-request encrypted keys link does not do anything.

1.6.2

@ebousse
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ebousse commented Aug 3, 2023

I'm encountering this error message in a room. It turns out I have two of my own accounts connected to this room, and one of my accounts cannot read the messages sent with the second account. I sent rageshakes from Element-web from both sides.

Both accounts are connected using Element-web 1.11.37, and both also with Element-android (1.6.3 in one case and 1.6.5 in the other, Rust SDK 0.6.0 in both cases).

@richvdh
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richvdh commented Nov 8, 2023

Nobody has had time to investigate the rageshakes, but likely due to one of the causes already listed at element-hq/element-meta#245.

@richvdh richvdh closed this as completed Nov 8, 2023
t3chguy pushed a commit that referenced this issue Oct 17, 2024
* Use h1 as first heading in dialogs

The dialog should be modal and therefore the only content active
on the screen, so the title of the dialog should be the top level.

Update snapshots & tests appropriately.

* Just customise the letter spacing on dialog titles
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