NSIS installer doesn't work on Windows 10.

[tylerlong]

• electron-builder 19.32.2

• electron-updater 2.10.1

I built the installers without any issue on macOS. The mac zip and dmg files both work like a charm.

However, NSIS installer doesn't work on Windows 10. Nothing pops up after clicking the installer.

I tried the portable installer and it worked.

I tried the NSIS installer on Windows 7, it crashed at the end of the installation. But the app had been installed successfully and I could use the installed app without problem.

So the problem is I cannot start the NSIS installer widzard at all on Windows 10. Here is the error messages copied from event viewer:

Faulting application name: swagger-app Setup 0.1.2 (7).exe, version: 0.1.2.0, time stamp: 0x597fcc70
Faulting module name: System.dll, version: 0.0.0.0, time stamp: 0x597fcc59
Exception code: 0xc0000005
Fault offset: 0x000024ef
Faulting process id: 0x1d74
Faulting application start time: 0x01d339aa6fd80d2f
Faulting application path: C:\Users\tyler\Downloads\swagger-app Setup 0.1.2 (7).exe
Faulting module path: C:\Users\tyler\AppData\Local\Temp\nsd116C.tmp\System.dll
Report Id: eaf6eac8-08f9-47b2-9f1a-c71a20f3c94d
Faulting package full name: 
Faulting package-relative application ID: 

Fault bucket 109171390464, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 108218031351

Problem signature:
P1: swagger-app Setup 0.1.2 (7).exe
P2: 0.1.2.0
P3: 597fcc70
P4: System.dll
P5: 0.0.0.0
P6: 597fcc59
P7: c0000005
P8: 000024ef
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER137E.tmp.WERInternalMetadata.xml
\\?\C:\Users\tyler\AppData\Local\Temp\WER216A.tmp.appcompat.txt
minidump.mdmp

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_swagger-app Setu_b5a54f9623e13ab132f9ff1cff60c7f64abe2d9d_930674b1_cab_96f42b6b

Analysis symbol: 
Rechecking for solution: 0
Report Id: eaf6eac8-08f9-47b2-9f1a-c71a20f3c94d
Report Status: 8
Hashed bucket: 34bf17e5a40047dadbbcce4144376124

Here are the built files: https://github.com/tylerlong/swagger-app/releases

You can also read the source code.

[develar]

Please try to disable MS Defender. Does it help?

Please try to install your app using terminal on Windows 10 (not a joke, run cmd.exe and execute installer file).

[tylerlong]

@develar my friend also built an electron app about a month ago(with an old version of electron-builder of course). On the same Windows 10 I could install it successfully. So I don' think the Windows 10 or its anti-virus software is the root cause.

[develar]

@tylerlong Yes, in the recent versions NSIS was updated from NSIS 3.0.0 to NSIS 3.02.1

I just want to understand what's happening and that's why ask you.

[develar]

BTW, your release works for me, but in any case I confirm that I am aware of this issue on Windows 10.

[tylerlong]

I just tried disabling the anti-virus software and installing from command line. It didn't work. I could see the mouse became a spinner for a short time then nothing popped up.

@develar there are two releases. One is NSIS installer and the other is portable exe. The portable one does work while the NSIS installers doesn't.

[develar]

I have tried setup. Ok — it is some Windows 10 issue and I need clean Windows 10 to check, working on it. Don't worry — this issue will be fixed ASAP.

[develar]

@tylerlong Could you please try my test app https://drive.google.com/file/d/0Bz3JwZ-jqfROZ0VSY0JMdlVFZGc/view?usp=sharing to install?

[tylerlong]

Thank you for your quick response. I just tested my setup installer on another windows 10 computer and it didn't work.

I am going to try yours. Stay tuned.

[tylerlong]

Yours didn't work either. Same issue.

Faulting application name: Onshape Setup 0.5.15.exe, version: 0.5.15.0, time stamp: 0x597fcc70
Faulting module name: System.dll, version: 0.0.0.0, time stamp: 0x597fcc59
Exception code: 0xc0000005
Fault offset: 0x000024ef
Faulting process id: 0x4fc
Faulting application start time: 0x01d339b3262c548e
Faulting application path: C:\Users\tyler\Downloads\Onshape Setup 0.5.15.exe
Faulting module path: C:\Users\tyler\AppData\Local\Temp\nskA429.tmp\System.dll
Report Id: 4c01c0f4-5531-40aa-a454-efa42844df38
Faulting package full name: 
Faulting package-relative application ID: 

Fault bucket 109171444889, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: Onshape Setup 0.5.15.exe
P2: 0.5.15.0
P3: 597fcc70
P4: System.dll
P5: 0.0.0.0
P6: 597fcc59
P7: c0000005
P8: 000024ef
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERA5BE.tmp.WERInternalMetadata.xml
\\?\C:\Users\tyler\AppData\Local\Temp\WERB8DA.tmp.appcompat.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WERB939.tmp.mdmp
\\?\C:\Users\tyler\AppData\Local\Temp\WERB998.tmp.WERDataCollectionFailure.txt

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_Onshape Setup 0._d5f0329446c7bcd09169c5532e09dc56bbe092_b9cfed65_10ffb9a4

Analysis symbol: 
Rechecking for solution: 0
Report Id: 4c01c0f4-5531-40aa-a454-efa42844df38
Report Status: 4104
Hashed bucket: 3806fd61a13ff25c2035d8565b61d9be

[develar]

Cool! Please check https://drive.google.com/file/d/0Bz3JwZ-jqfROYk04RmE0OHZqV0k/view?usp=sharing

[tylerlong]

Same issue for Onshape Setup 0.5.15 ZIP.exe

[develar]

Issue reproduced on clean Windows 10 machine.

[develar]

Upstream bug — reverted to NSIS 3.01.