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docs/management/connectors/action-types/servicenow-itom.asciidoc
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[role="xpack"] | ||
[[servicenow-itom-action-type]] | ||
=== ServiceNow connector and action | ||
++++ | ||
<titleabbrev>ServiceNow ITOM</titleabbrev> | ||
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The ServiceNow ITOM connector uses the https://docs.servicenow.com/bundle/rome-it-operations-management/page/product/event-management/task/send-events-via-web-service.html[Event API] to create ServiceNow events. | ||
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[float] | ||
[[servicenow-itom-connector-configuration]] | ||
==== Connector configuration | ||
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ServiceNow ITOM connectors have the following configuration properties. | ||
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Name:: The name of the connector. The name is used to identify a connector in the **Stack Management** UI connector listing, and in the connector list when configuring an action. | ||
URL:: ServiceNow instance URL. | ||
Username:: Username for HTTP Basic authentication. | ||
Password:: Password for HTTP Basic authentication. | ||
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The ServiceNow user requires at minimum read, create, and update access to the Event table and read access to the https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/localization/reference/r_ChoicesTable.html[sys_choice]. If you don't provide access to sys_choice, then the choices will not render. | ||
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[float] | ||
[[servicenow-itom-connector-networking-configuration]] | ||
==== Connector networking configuration | ||
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Use the <<action-settings, Action configuration settings>> to customize connector networking configurations, such as proxies, certificates, or TLS settings. You can set configurations that apply to all your connectors or use `xpack.actions.customHostSettings` to set per-host configurations. | ||
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[float] | ||
[[Preconfigured-servicenow-itom-configuration]] | ||
==== Preconfigured connector type | ||
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[source,text] | ||
-- | ||
my-servicenow-itom: | ||
name: preconfigured-servicenow-connector-type | ||
actionTypeId: .servicenow-itom | ||
config: | ||
apiUrl: https://example.service-now.com/ | ||
secrets: | ||
username: testuser | ||
password: passwordkeystorevalue | ||
-- | ||
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Config defines information for the connector type. | ||
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`apiUrl`:: An address that corresponds to *URL*. | ||
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Secrets defines sensitive information for the connector type. | ||
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`username`:: A string that corresponds to *Username*. | ||
`password`:: A string that corresponds to *Password*. Should be stored in the <<creating-keystore, {kib} keystore>>. | ||
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[float] | ||
[[define-servicenow-itom-ui]] | ||
==== Define connector in Stack Management | ||
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Define ServiceNow ITOM connector properties. | ||
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[role="screenshot"] | ||
image::management/connectors/images/servicenow-itom-connector.png[ServiceNow ITOM connector] | ||
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Test ServiceNow ITOM action parameters. | ||
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[role="screenshot"] | ||
image::management/connectors/images/servicenow-itom-params-test.png[ServiceNow ITOM params test] | ||
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[float] | ||
[[servicenow-itom-action-configuration]] | ||
==== Action configuration | ||
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ServiceNow ITOM actions have the following configuration properties. | ||
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Source:: The name of the event source type. | ||
Node:: The Host that the event was triggered for. | ||
Type:: The type of event. | ||
Resource:: The name of the resource. | ||
Metric name:: Name of the metric. | ||
Source instance (event_class):: Specific instance of the source. | ||
Message key:: All actions sharing this key will be associated with the same ServiceNow alert. Default value: `<rule ID>:<alert instance ID>`. | ||
Severity:: The severity of the event. | ||
Description:: The details about the event. | ||
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Refer to https://docs.servicenow.com/bundle/rome-it-operations-management/page/product/event-management/task/send-events-via-web-service.html[ServiceNow documentation] for more information about the properties. | ||
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[float] | ||
[[configuring-servicenow-itom]] | ||
==== Configure ServiceNow ITOM | ||
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ServiceNow offers free https://developer.servicenow.com/dev.do#!/guides/madrid/now-platform/pdi-guide/obtaining-a-pdi[Personal Developer Instances], which you can use to test incidents. |
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