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Add Support section to client readme #192

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merged 3 commits into from
Nov 3, 2021
Merged

Add Support section to client readme #192

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2ac2023
Update README.md
zeibura Oct 7, 2021
1cdd9e8
Update clients/vscode-hlasmplugin/README.md
michalbali256 Nov 2, 2021
2914821
Merge branch 'development' into support
michalbali256 Nov 2, 2021
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17 changes: 17 additions & 0 deletions clients/vscode-hlasmplugin/README.md
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Expand Up @@ -245,6 +245,22 @@ It can by configured using the `preprocessor` key in processor group:
- Contributions are always welcome! Please see our [GitHub](https://github.com/eclipse/che-che4z-lsp-for-hlasm) repository for more information.
- Any and all feedback is appreciated and welcome!


## Technical Assistance and Support for HLASM Language Support

If you are on active support for Brightside, you get technical assistance and support in accordance with the terms, guidelines, details, and parameters that are located within the Broadcom [Working with Support](https://support.broadcom.com/external/content/release-announcements/CA-Support-Policies/6933) guide.

This support generally includes:

* Telephone and online access to technical support
* Ability to submit new incidents 24x7x365
* 24x7x365 continuous support for Severity 1 incidents
* 24x7x365 access to CA Support Online
* Interactive remote diagnostic support
* Technical support cases must be submitted to Broadcom in accordance with guidance provided in “Working with Support”.

Note: To receive technical assistance and support, you must remain compliant with “Working with Support”, be current on all applicable licensing and maintenance requirements, and maintain an environment in which all computer hardware, operating systems, and third party software associated with the affected Broadcom CA software are on the releases and version levels from the manufacturer that Broadcom designates as compatible with the software. Changes you elect to make to your operating environment could detrimentally affect the performance of Broadcom CA software and Broadcom shall not be responsible for these effects or any resulting degradation in performance of the Broadcom CA software. Severity 1 cases must be opened via telephone and elevations of lower severity incidents to Severity 1 status must be requested via telephone.

## Privacy Notice
The extensions for Visual Studio Code developed by Broadcom Inc., including its corporate affiliates and subsidiaries, ("Broadcom") are provided free of charge, but in order to better understand and meet its users’ needs, Broadcom may collect, use, analyze and retain anonymous users’ metadata and interaction data, (collectively, “Usage Data”) and aggregate such Usage Data with similar Usage Data of other Broadcom customers. Please find more detailed information in [License and Service Terms & Repository](https://www.broadcom.com/company/legal/licensing).

Expand All @@ -271,3 +287,4 @@ Additionally, when a file is opened, the following information are logged:
* Number of parsed lines
* Whether the diagnostics were suppressed
* Whether matching processor group was found in the configuration