RTIR: fix add-comment

Packs/RTIR/Integrations/RTIR/RTIR.py

@@ -486,8 +486,7 @@ def edit_ticket():
             content += '\n' + key + value
 
     if arguments_given:
-        encoded = "content=" + urllib.parse.quote_plus(content.encode('utf-8'))
-        edited_ticket = edit_ticket_request(ticket_id, encoded)
+        edited_ticket = edit_ticket_request(ticket_id, f"content={urllib.parse.quote_plus(content)}")
         if "200 Ok" in edited_ticket.text:
             ticket_context = ({
                 'ID': ticket_id,
@@ -815,10 +814,9 @@ def add_comment_attachment(ticket_id, encoded, files_data):
 
 def add_comment():
     ticket_id = demisto.args().get('ticket-id')
-    text = demisto.args().get('text')
     content = 'Action: comment\n'
-    if text:
-        content += '\nText: ' + text.encode('utf-8')
+    if text := demisto.args().get('text'):
+        content += f'\nText: {text}'
     attachments = demisto.args().get('attachment', '')
     files_data = {}
     if attachments:
@@ -833,7 +831,7 @@ def add_comment():
             files_data['attachment_{:d}'.format(i + 1)] = (file_name, open(file['path'], 'rb'))
             content += 'Attachment: {}\n'.format(file_name)
 
-    encoded = "content=" + urllib.parse.quote_plus(content)
+    encoded = f"content={urllib.parse.quote_plus(content)}"
     if attachments:
         files_data.update({'content': (None, content)})  # type: ignore
         comment = add_comment_attachment(ticket_id, encoded, files_data)

Packs/RTIR/Integrations/RTIR/RTIR.yml

@@ -568,7 +568,7 @@ script:
   script: '-'
   type: python
   subtype: python3
-  dockerimage: demisto/python3:3.10.12.62631
+  dockerimage: demisto/python3:3.10.12.63474
 tests:
 - RTIR Test
 fromversion: 5.0.0

Packs/RTIR/Integrations/RTIR/RTIR_test.py

@@ -232,3 +232,52 @@ def test_add_reply_fail(mocker):
     mocked_demisto_results = mocker.patch('RTIR.return_error')
     add_reply()
     mocked_demisto_results.assert_called_with('Failed to reply')
+
+
+def test_add_comment(mocker):
+    """
+    Test adding a comment to an existing ticket to the user.
+
+    Given:
+    - Valid ticket id and text
+    - Valid response
+
+    When:
+    - Adding a comment
+
+    Then:
+    - Ensure the comment is added sent successfully
+    """
+    from RTIR import add_comment
+    mocker.patch.object(demisto, 'args', return_value={'ticket-id': '1234', 'text': 'some text'})
+    mocked_response = requests.Response()
+    mocked_response._content = b'200'
+    mocked_response.status_code = 200
+    mocker.patch('RTIR.add_comment_request', return_value=mocked_response)
+    mocked_demisto_results = mocker.patch.object(demisto, 'results')
+    add_comment()
+    mocked_demisto_results.assert_called_with('Added comment to ticket 1234 successfully.')
+
+
+def test_add_comment_fail(mocker):
+    """
+    Test failure in adding a comment to an existing ticket.
+
+    Given:
+    - Args for a comment
+
+    When:
+    - Getting a failed response
+
+    Then:
+    - Ensure the command fails with an error message.
+    """
+    from RTIR import add_comment
+    mocker.patch.object(demisto, 'args', return_value={'ticket-id': '1234', 'text': 'some text'})
+    mocked_response = requests.Response()
+    mocked_response._content = b'400'
+    mocked_response.status_code = 400
+    mocker.patch('RTIR.add_comment_request', return_value=mocked_response)
+    mocked_demisto_results = mocker.patch('RTIR.return_error')
+    add_comment()
+    mocked_demisto_results.assert_called_with('Failed to add comment')

Packs/RTIR/ReleaseNotes/1_0_16.md

@@ -0,0 +1,7 @@
+
+#### Integrations
+
+##### RTIR
+
+- Fixed an issue where `rtir-edit-ticket` and `rtir-add-comment` failed running.
+- Updated the Docker image to: *demisto/python3:3.10.12.63474*.

Packs/RTIR/pack_metadata.json

@@ -2,7 +2,7 @@
     "name": "RTIR",
     "description": "Request Tracker for Incident Response is a ticketing system which provides pre-configured queues and workflows designed for incident response teams.",
     "support": "xsoar",
-    "currentVersion": "1.0.15",
+    "currentVersion": "1.0.16",
     "author": "Cortex XSOAR",
     "url": "https://www.paloaltonetworks.com/cortex",
     "email": "",