Incident Management Flow via Slack's Slash Command

This node.js app is allowing you to start an incident management process via a Slack slash command. The command will do the following:

• Posts a Slack message in an incidents Slack channel with links to:
  • A newly created Slack channel for this specific incident
  • A Google Hangout/Meet meeting to join to communicate with your team members
  • A Google Docs template to be copied manually (for now) to share the timelines, notes, logs, etc.

This is what it looks like:

Setup

• Deploy the app to any node.js enabled hosting environment (Heroku?), and configure the environment variables like explained below.
• Create a Slash Command and point it to the URL where the app is hosted.
  • Update the Command token in the environment variables.
• Test /incident TEST!!! This is a test of an incident slack command in your Slack workspace

Config Environment Variables

• SLACK_COMMAND_TOKEN: Your slack command token (generated when you create a slash Slack command).
• SLACK_API_TOKEN: Legacy Slack API token.
• SLACK_INCIDENTS_CHANNEL: The incidents Slack channel where all incidents are shared (e.g. tech-incidents).
• SLACK_INCIDENT_CHANNEL_PREFIX: Slack channel for the incident postfixed with timestamp (e.g. incident-).
• GOOGLE_DOMAIN: The domain of your organisation that you're using in Google G-Suite (e.g. messagebird.com).
• GOOGLE_DOCS_FILE_ID: The Google Docs file ID of the Incident management document you want the team to use to fill to dump info during incident.

Todo / Wishlist

• Automate the copy of the Google Doc Incident Template and link to the new document