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Troubleshooting
xatr0z edited this page Dec 21, 2020
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Symptom | Reason | Recommendation |
---|---|---|
Dots never end | Too many possible reasons | Open your logs and try other troubleshooting or seek support by filing a new issue |
Device button unresponsive | Device is not running stock firmware | Check if the device is running intermediate firmware, or configure custom firmware |
Device appears bricked | It may be running intermediate firmware or hasn't been configured yet | Check for sonoff-**** or vtrust-recovery and proceed to troubleshooting |
Device does not take IP 10.42.42.42
|
Device is not running intermediate firmware | Do not alter the script, try other troubleshooting or seek support by filing a new issue |
Port 6668 is open or device does not respond on port 80 | Device is still running stock firmware | Try other troubleshooting or seek support by filing a new issue |
Smartlife-**** SSID is visible or device is blinking slowly |
Device is in AP config mode | Device must be in EZ config mode (blinking quickly). Hold button for 5 seconds or turn on and off 3 times |
sonoff-**** SSID is visible |
Device is running Tasmota | Connect to the AP and configure your device at 192.168.4.1
|
vtrust-recovery SSID is visible |
Device is running intermediate firmware but could not connect to vtrust-flash
|
Make sure start_flash is running and vtrust-flash is visible, then unplug and plug your device back in, wait a minute for script to continue |
KeyboardInterrupt exception in log |
You ran stop_flash or otherwise stopped the script |
Nothing, this is not an issue |
wlan0: Could not connect to kernel driver in wifi log |
Not an issue | |
Socket error on client P1, disconnecting in mqtt log |
Older versions of tuya-convert do not disconnect from the broker properly |
Not an issue, will not impact the process whatsoever |
WARNING: it appears this device does not use an ESP82xx and therefore cannot install ESP based firmware in web log |
Device uses a different microcontroller | Nothing else we can do, return the device or use it as is. You will not be able to flash Tasmota or other ESP based firmware, even over wire. |
vtrust-flash rejects subsequent connections after the first |
hostapd is broken on some Raspberry Pi builds (#241) |
See raspberrypi/firmware#1117 |
Repeated requests for tuya.device.dynamic.config.get in the web log |
Device may be rejecting the fake schema
|
Try to obtain the real schema using tuyapi or by capturing the official registration through tcpdump and open an issue with this information |
[SSL: NO_SHARED_CIPHER] no shared cipher in psk log |
Your phone is trying to make HTTPS connections to the outside internet, but we are capturing all HTTPS requests | It will not impact flashing, safe to ignore |
start_flash stalls at Starting AP... when running over SSH |
You are getting disconnected when the wireless interface is used to create the AP | Connect through some other means, secondary wifi, ethernet, USB or control directly |
vtrust-flash WLAN does not give devices an IP |
firewall blocks DHCP reaching dnsmasq | temporarily turn off firewall |
vtrust-flash WLAN does not give devices an IP and logs tell dnsmasq[2744]: failed to create listening socket for 127.0.0.1: Address already in use
|
another service is listening on the device | temporarily disable the other DNS-server, or (if the other service is dnsmasq as well) add except-interface
|
Backup Times Out | Unknown | This can happen on some devices, and may leave it in an unresponsive state until power cycled. You may need to stop the backup process from occuring to successfully flash |