NAME

RT-Extension-LinkableActions - Create clickable links in emails that when clicked perform an action in RT.

DESCRIPTION

Like RT::Scrips that fire on click.

RT VERSION

Works with RT 5.0

INSTALLATION

perl Makefile.PL

make

make install

May need root permissions

Edit your /opt/rt4/etc/RT_SiteConfig.pm

Add this line:

  Plugin('RT::Extension::LinkableActions');

Clear your mason cache

rm -rf /opt/rt4/var/mason_data/obj

Restart your webserver

CONFIGURATION

This extension uses a custom method call from templates to generate a link that will perform a action on click. This method needs to be provided with the $Ticket and $Transaction objects from the template. You then pass a string of the code you want executed. The example template below has a linked action that will resolve the ticket:

  Subject: {$Ticket->Subject}
  Content-Type: text/html

  {
      my $sub = q {
          my ($ret, $msg) = $Ticket->SetStatus('resolved');
          RT::Logger->error($msg) unless $ret;
      };
      $OUT = RT::Extension::LinkableActions->NewLinkAction(
          Ticket        => $Ticket,
          Transaction   => $Transaction,
          Sub           => $sub,
          Name          => 'Issue is resolved',
          NoAuth        => 0
      );
  }

Where the "Name" key will be the name displayed as the text content of the resulting anchor tag.

WARNING Adding the NoAuth flag means that anyone can execute action as the RT->SystemUser.

Todo

• Clean-up template method call

• Add a CompileCheck call on template update to check if code is valid in $sub.

AUTHOR

Craig Kaiser