WD-8578 - copy update on /support

templates/support/index.html

@@ -626,10 +626,9 @@ <h3 class="p-heading--5">Fully supported data fabric</h3>
       <hr class="p-rule" />
       <div class="row">
         <div class="col-3 col-medium-2">
-          <h3 class="p-heading--5">OCI-compliant container images</h3>
+          <h3 class="p-heading--5">Modular MLOps platforms</h3>
         </div>
         <div class="col-6 col-medium-3">
-          <p>Modular MLOps platforms</p>
           <p>Rely on secure and supported leading open source tools like Kubeflow and MLFlow as part of <a href="https://ubuntu.com/ai/mlops">Canonical MLOps</a> to scale your AI initiatives and move from experimentation to production. Benefit from a modular solution to develop and deploy machine learning projects.</p>
           <p>Let our team handle the maintenance and back up your team with any unexpected events.</p>
         </div>
@@ -742,8 +741,8 @@ <h2>Service Level Agreements</h2>
         <tr>
           <td>Hours of coverage</td>
           <td>N/A</td>
-          <td>Standard business hours<sup>2</sup></td>
-          <td>24/7/365 for severity 1. Standard business hours for other severity levels</td>
+          <td>24/5<sup>2</sup></td>
+          <td>24/7/365<sup>3</sup></td>
         </tr>
         <tr>
           <td>Available channels</td>
@@ -767,13 +766,13 @@ <h2>Service Level Agreements</h2>
           <td><strong>Severity 1 - </strong>Production service down, critically affecting core functionality in a production environment.</td>
           <td>N/A</td>
           <td>4 hours</td>
-          <td>1 hour<sup>3</sup></td>
+          <td>1 hour</td>
         </tr>
         <tr>
           <td><strong>Severity 2 - </strong>Core functionality severely degraded in a production environment.</td>
           <td>N/A</td>
           <td>8 business hours</td>
-          <td>2 hours<sup>3</sup></td>
+          <td>2 hours</td>
         </tr>
         <tr>
           <td><strong>Severity 3 - </strong>Issues have a medium to low impact in a production environment.</td>
@@ -792,10 +791,12 @@ <h2>Service Level Agreements</h2>
   </div>
   <hr class="is-fixed-width" />
   <div class="row">
-    <div class="col-10 col-start-large-4">
-      <p>1 Included with any <a href="/pro">Ubuntu Pro</a> subscription</p>
-      <p>2 Standard business hours are defined as Monday to Friday from 8:00 AM to 6:00 PM at the location of your organization's headquarters. Weekends and holidays are excluded.</p>
-      <p>3 24/7/365 support is intended for Severity 1 issues. We will work with you until the issue is solved or mitigated with a workaround. As soon as the service or the core functionality is available in production, we will adjust the severity level accordingly. We assume that you will be reachable throughout the process as the functionality is restored.</p>
+    <div class="col-10">
+      <ol>
+        <li>Included with any <a href="/pro">Ubuntu Pro</a> subscription</li>
+        <li>24/5 support is intended for Severity 1 issues. Standard business hours are defined as Monday to Friday from 8:00 AM to 6:00 PM at the location of your organization’s headquarters. Weekends and holidays are excluded.</li>
+        <li>24/7/365 support is intended for Severity 1 issues. We will work with you until the issue is solved or mitigated with a workaround. As soon as the service or the core functionality is available in production, we will adjust the severity level accordingly. We assume that you will be reachable throughout the process as the functionality is restored.</li>
+      </ol>
     </div>
   </div>
 </section>
@@ -833,7 +834,7 @@ <h3 class="p-heading--5">Embedded services</h3>
           <h3 class="p-heading--5">Legacy support</h3>
         </div>
         <div class="col-6 col-medium-3">
-          <p>Still running Ubuntu 14.04 or 16.04 and need time to migrate to a newer version?</p>
+          <p>Still running Ubuntu 14.04 and need time to migrate to a newer version?</p>
           <p>Ensure the stability of your platform by getting assistance directly from Canonical and get the time you need to migrate to the newer version.</p>
         </div>
       </div>