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Merge pull request #270 from swarajCisco/main
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DS-21221 | Adding 5 new fields to QBR
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@kekansalCisco
kekansalCisco authored Oct 25, 2024
2 parents b60db66 + b1424e1 commit b7f712b
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Expand Up @@ -144,3 +144,8 @@ Note -
| conferenceSuccessCount | Int | Indicates the number of successful conferences initiated from the queue. | Yes | Yes | Yes | Yes |
| blindTransferToAgentCount | Int | Count of successful blind transfer to another agent. | Yes | Yes | Yes | Yes |
| queuedTo | String | Represents the entity to which the taskLeg was queued, Possible values are Agent or Queue. | Yes | Yes | Yes | No |
| consultToAgentErrorCount | Int | Number of times a consultation to an agent failed because the destination agent could not be connected. | Yes | Yes | Yes | Yes |
| consultToQueueErrorCount | Int | Number of times a consultation to a queue was marked as failed because no other agent joined the consult leg (inbound calls). | Yes | Yes | Yes | Yes |
| outdialConsultToQueueErrorCount | Int | Number of times a consultation to a queue was marked as failed because no other agent joined the consult leg (outbound calls). | Yes | Yes | Yes | Yes |
| consultToEpErrorCount | Int | Number of times a consultation to an entry point was marked as failed because no other agent joined the consult leg. | Yes | Yes | Yes | Yes |
| consultToDnErrorCount | Int | Number of times a consultation to a dial number failed because the destination agent could not be connected. | Yes | Yes | Yes | Yes |

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