Use Curl from a windows batch file to send a SOAP payload to the RTA web service Each Teleopti install will have unique combination of: URI, platformTypeId, authenticationKey, sourceId
note: your Teleopti Agents profile needs to be configured (site/team/acd logon ID) in order for you custom states to get processed. Also; makes sure you RTA state codes are configured in the Options module (RTA state Groups) else they will show as "undefined"