Consolidate spark logs

docs/getting-started/getting-help/getting-help.md

@@ -1,8 +1,8 @@
 ---
-title: Getting Help with Prophecy
+title: Getting help with Prophecy
 id: getting-help
 sidebar_position: 6
-description: Getting Help with Prophecy
+description: Getting help with Prophecy
 sidebar_label: Getting Help
 tags: []
 ---
@@ -13,10 +13,20 @@ At Prophecy, we're dedicated to ensuring you have the support you need, whether
 
 - **Get Trial Support in Slack:** Have questions during your trial? Join the conversation in the #support channel on our Slack community. Our dynamic community is here to assist you. [Join #support on Slack](https://prophecy-io-support.slack.com/archives/C01P1PD7JJY).
 - If you'd like to see Prophecy in action, sign up [here](https://www.prophecy.io/request-a-demo) for a live demo with our incredible team.
-- _If you're a Trial customer and unable to signup for our Slack Community, please reach out to [email protected] for quick assistance._
+- If you're a Trial customer and unable to signup for our Slack Community, please reach out to [email protected] for quick assistance.
 
 ## For Existing Customers
 
 - **Log a Ticket in the Support Portal:** For our existing customers, the Customer Support Portal is your hub for logging tickets and getting personalized assistance. Log in to the Support Portal [here](https://prophecy.zendesk.com/).
-- Please send Prophecy [logs](./logs/logs.md), Spark Cluster [Configuration](./logs/logs.md), and [Connectivity Check output](./logs/logs.md) (if applicable) via the Support Portal.
-- _Trouble Logging In? If you're encountering issues accessing the Customer Support Portal, don't worry. Please reach out to [email protected], and we'll get you back on track!_
+- Trouble Logging In? If you're encountering issues accessing the Customer Support Portal, don't worry. Please reach out to [email protected], and we'll get you back on track!
+
+## Send details
+
+To assist with resolving an issue, gather logs and configurations from your Prophecy and Spark environments and send them to our Support team. Review the table below to learn which items to send in the [Support Portal](https://prophecy.zendesk.com/) according to your use case.
+
+| **Issue**                               | **Info to Send**                                                                                                                                                                                                      |
+| --------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
+| General Prophecy issues                 | For the `app.prophecy.io` endpoint, support team can access [Prophecy logs](./prophecy-details.md) directly. For a `custom.prophecy.io` endpoint, provide [Prophecy logs](./prophecy-details.md) from the admin page. |
+| Attaching a Pipeline to a Spark cluster | Connection logs from [Prophecy](./prophecy-details.md), Spark cluster [configuration](./spark-cluster-details.md#configurations) and [connectivity](./spark-cluster-details.md#connectivity-check) check.             |
+| Running a Pipeline                      | Prophecy [Pipeline](./prophecy-details.md) logs, Spark cluster [configuration](./spark-cluster-details.md#spark-configurations) and [connectivity](./spark-cluster-details.md#connectivity-check) check.              |
+| Spark application issues                | Prophecy [Pipeline](./prophecy-details.md) logs and Spark [Driver](https://docs.databricks.com/en/compute/troubleshooting/debugging-spark-ui.html#driver-logs) logs.                                                  |

docs/getting-started/getting-help/prophecy-details.md

@@ -0,0 +1,60 @@
+---
+title: Send Prophecy details to Support
+id: prophecy-details
+sidebar_position: 1
+description: How to download logs and send for support
+sidebar_label: Send info from Prophecy
+tags: []
+---
+
+Gather logs from your Prophecy environment and send them to the support team via the [Support Portal](https://prophecy.zendesk.com/).
+
+<table>
+  <thead>
+    <tr>
+      <th>Log to Send</th>
+      <th>        Example</th>
+    </tr>
+  </thead>
+  <tbody>
+    <tr>
+      <td>Prophecy <a href="https://docs.prophecy.io/architecture/self-hosted/download-logs/#enable-prophecy-downloads-logs">System logs.</a></td>
+      <td>
+        <br />
+        <img
+          src={require("./img/prophecy_logs.png").default}
+          alt="Download Prophecy logs"
+          width="75%"
+        />
+        <br />
+      </td>
+    </tr>
+    <tr>
+      <td>Pipeline logs</td>
+      <td>
+        <br />
+        <img
+          src={require("./img/pipeline_logs.png").default}
+          alt="Download Pipeline logs"
+          width="75%"
+        />
+        <br />
+      </td>
+    </tr>
+    <tr>
+      <td>Connection logs from Prophecy with error <a href="https://docs.prophecy.io/Spark/fabrics/fabric-diagnostics">code</a></td>
+      <td>
+        <br />
+        <img
+          src={require("./img/prophecy_connection_log.png").default}
+          alt="Connection logs from Prophecy"
+          width="75%"
+        />
+        <br />
+      </td>
+    </tr>
+
+  </tbody>
+</table>
+
+**We look forward to hearing from you!**