[17.0] helpdesk_type

helpdesk_type/README.rst

@@ -0,0 +1,110 @@
+====================
+Helpdesk Ticket Type
+====================
+
+.. 
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! This file is generated by oca-gen-addon-readme !!
+   !! changes will be overwritten.                   !!
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+   !! source digest: sha256:eca98e265232af3651c32b68fec6702c007751d1d8a48475ed1181b8ce824c9d
+   !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
+
+.. |badge1| image:: https://img.shields.io/badge/maturity-Beta-yellow.png
+    :target: https://odoo-community.org/page/development-status
+    :alt: Beta
+.. |badge2| image:: https://img.shields.io/badge/licence-AGPL--3-blue.png
+    :target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
+    :alt: License: AGPL-3
+.. |badge3| image:: https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github
+    :target: https://github.com/OCA/helpdesk/tree/17.0/helpdesk_type
+    :alt: OCA/helpdesk
+.. |badge4| image:: https://img.shields.io/badge/weblate-Translate%20me-F47D42.png
+    :target: https://translation.odoo-community.org/projects/helpdesk-17-0/helpdesk-17-0-helpdesk_type
+    :alt: Translate me on Weblate
+.. |badge5| image:: https://img.shields.io/badge/runboat-Try%20me-875A7B.png
+    :target: https://runboat.odoo-community.org/builds?repo=OCA/helpdesk&target_branch=17.0
+    :alt: Try me on Runboat
+
+|badge1| |badge2| |badge3| |badge4| |badge5|
+
+This module adds a type field on the helpdesk ticket.
+
+**Table of contents**
+
+.. contents::
+   :local:
+
+Configuration
+=============
+
+-  Go to Helpdesk > Configuration > Ticket Types
+-  Create your list of types
+
+Usage
+=====
+
+-  Go to Helpdesk
+-  Create a ticket and set its type.
+
+Bug Tracker
+===========
+
+Bugs are tracked on `GitHub Issues <https://github.com/OCA/helpdesk/issues>`_.
+In case of trouble, please check there if your issue has already been reported.
+If you spotted it first, help us to smash it by providing a detailed and welcomed
+`feedback <https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_type%0Aversion:%2017.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
+
+Do not contact contributors directly about support or help with technical issues.
+
+Credits
+=======
+
+Authors
+-------
+
+* Konos
+* Open Source Integrators
+
+Contributors
+------------
+
+-  `Open Source Integrators <https://www.opensourceintegrators.com>`__:
+
+   -  Maxime Chambreuil <[email protected]>
+
+-  `Konos <https://www.konos.cl>`__:
+
+   -  Nelson Sanchez <[email protected]>
+
+-  `Solvos <https://www.solvos.es>`__:
+
+   -  David Alonso <[email protected]>
+
+Maintainers
+-----------
+
+This module is maintained by the OCA.
+
+.. image:: https://odoo-community.org/logo.png
+   :alt: Odoo Community Association
+   :target: https://odoo-community.org
+
+OCA, or the Odoo Community Association, is a nonprofit organization whose
+mission is to support the collaborative development of Odoo features and
+promote its widespread use.
+
+.. |maintainer-nelsonramirezs| image:: https://github.com/nelsonramirezs.png?size=40px
+    :target: https://github.com/nelsonramirezs
+    :alt: nelsonramirezs
+.. |maintainer-max3903| image:: https://github.com/max3903.png?size=40px
+    :target: https://github.com/max3903
+    :alt: max3903
+
+Current `maintainers <https://odoo-community.org/page/maintainer-role>`__:
+
+|maintainer-nelsonramirezs| |maintainer-max3903| 
+
+This module is part of the `OCA/helpdesk <https://github.com/OCA/helpdesk/tree/17.0/helpdesk_type>`_ project on GitHub.
+
+You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.

helpdesk_type/__init__.py

@@ -0,0 +1,4 @@
+# Copyright (C) 2019 Open Source Integrators
+# Copyright (C) 2019 Konos
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+from . import models

helpdesk_type/__manifest__.py

@@ -0,0 +1,23 @@
+# Copyright (C) 2019 Open Source Integrators
+# Copyright (C) 2019 Konos
+# License AGPL-3.0 or later (http://www.gnu.org/licenses/agpl).
+
+{
+    "name": "Helpdesk Ticket Type",
+    "version": "17.0.1.0.0",
+    "license": "AGPL-3",
+    "summary": "Add a type to your tickets",
+    "author": "Konos, " "Open Source Integrators, " "Odoo Community Association (OCA)",
+    "website": "https://github.com/OCA/helpdesk",
+    "depends": ["helpdesk_mgmt"],
+    "data": [
+        "security/ir.model.access.csv",
+        "views/helpdesk_ticket_type_views.xml",
+        "views/helpdesk_ticket_team_views.xml",
+        "views/helpdesk_ticket_views.xml",
+    ],
+    "demo": ["demo/helpdesk_type_demo.xml"],
+    "application": False,
+    "development_status": "Beta",
+    "maintainers": ["nelsonramirezs", "max3903"],
+}

helpdesk_type/demo/helpdesk_type_demo.xml

@@ -0,0 +1,16 @@
+<?xml version="1.0" ?>
+<odoo noupdate="1">
+    <record id="helpdesk_type_1_demo" model="helpdesk.ticket.type">
+        <field name="name">Document issue</field>
+        <field
+            name="team_ids"
+            eval="[(4, ref('helpdesk_mgmt.helpdesk_team_1_demo'))]"
+        />
+    </record>
+    <record id="helpdesk_mgmt.helpdesk_ticket_3_demo" model="helpdesk.ticket">
+        <field name="type_id" ref="helpdesk_type_1_demo" />
+    </record>
+    <record id="helpdesk_mgmt.helpdesk_ticket_7_demo" model="helpdesk.ticket">
+        <field name="type_id" ref="helpdesk_type_1_demo" />
+    </record>
+</odoo>

helpdesk_type/i18n/es.po

@@ -0,0 +1,111 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+#	* helpdesk_type
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 12.0\n"
+"Report-Msgid-Bugs-To: \n"
+"PO-Revision-Date: 2020-12-12 15:36+0000\n"
+"Last-Translator: Fernando <[email protected]>\n"
+"Language-Team: none\n"
+"Language: es\n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: nplurals=2; plural=n != 1;\n"
+"X-Generator: Weblate 3.10\n"
+
+#. module: helpdesk_type
+#: model:ir.model.fields,field_description:helpdesk_type.field_helpdesk_ticket_type__create_uid
+msgid "Created by"
+msgstr "Creado por"
+
+#. module: helpdesk_type
+#: model:ir.model.fields,field_description:helpdesk_type.field_helpdesk_ticket_type__create_date
+msgid "Created on"
+msgstr "Creado el"
+
+#. module: helpdesk_type
+#: model:ir.model.fields,field_description:helpdesk_type.field_helpdesk_ticket_type__display_name
+msgid "Display Name"
+msgstr "Nombre mostrado"
+
+#. module: helpdesk_type
+#: model:ir.model,name:helpdesk_type.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr "Ticket Helpdesk"
+
+#. module: helpdesk_type
+#: model:ir.model,name:helpdesk_type.model_helpdesk_ticket_team
+msgid "Helpdesk Ticket Team"
+msgstr "Equipo de ticket Helpdesk"
+
+#. module: helpdesk_type
+#: model:ir.actions.act_window,name:helpdesk_type.helpdesk_ticket_type_action
+#: model:ir.model,name:helpdesk_type.model_helpdesk_ticket_type
+msgid "Helpdesk Ticket Type"
+msgstr "Tipo de tickets del Helpdesk"
+
+#. module: helpdesk_type
+#: model:ir.model.fields,help:helpdesk_type.field_helpdesk_ticket_type__team_ids
+msgid "Helpdesk teams allowed to use this type."
+msgstr "Los equipos de soporte t??cnico pueden usar este tipo."
+
+#. module: helpdesk_type
+#: model:ir.model.fields,field_description:helpdesk_type.field_helpdesk_ticket_type__id
+msgid "ID"
+msgstr "ID"
+
+#. module: helpdesk_type
+#: model:ir.model.fields,field_description:helpdesk_type.field_helpdesk_ticket_type____last_update
+msgid "Last Modified on"
+msgstr "??ltima modificaci??n el"
+
+#. module: helpdesk_type
+#: model:ir.model.fields,field_description:helpdesk_type.field_helpdesk_ticket_type__write_uid
+msgid "Last Updated by"
+msgstr "??ltima actualizaci??n por"
+
+#. module: helpdesk_type
+#: model:ir.model.fields,field_description:helpdesk_type.field_helpdesk_ticket_type__write_date
+msgid "Last Updated on"
+msgstr "??ltima actualizaci??n el"
+
+#. module: helpdesk_type
+#: model:ir.model.fields,field_description:helpdesk_type.field_helpdesk_ticket_type__name
+msgid "Name"
+msgstr "Nombre"
+
+#. module: helpdesk_type
+#: model:ir.model.fields,field_description:helpdesk_type.field_helpdesk_ticket_type__team_ids
+msgid "Teams"
+msgstr "Equipos"
+
+#. module: helpdesk_type
+#: model:ir.model.fields,field_description:helpdesk_type.field_helpdesk_ticket_team__type_ids
+msgid "Ticket Type"
+msgstr "Tipo de Ticket"
+
+#. module: helpdesk_type
+#: model:ir.ui.menu,name:helpdesk_type.helpdesk_ticket_type
+msgid "Ticket Types"
+msgstr "Tipos de Ticket"
+
+#. module: helpdesk_type
+#: model:ir.model.fields,help:helpdesk_type.field_helpdesk_ticket_team__type_ids
+msgid "Ticket Types the team will use. This team's tickets will only be able to use those types."
+msgstr ""
+"Tipos de Tickets que usar?? el equipo. Los tickets de este equipo solo podr??n "
+"usar esos tipos."
+
+#. module: helpdesk_type
+#: model:ir.model.fields,field_description:helpdesk_type.field_helpdesk_ticket__type_id
+#: model_terms:ir.ui.view,arch_db:helpdesk_type.helpdesk_ticket_type_view_form
+msgid "Type"
+msgstr "Tipo"
+
+#. module: helpdesk_type
+#: model_terms:ir.ui.view,arch_db:helpdesk_type.helpdesk_ticket_type_view_tree
+msgid "Types"
+msgstr "Tipos"

helpdesk_type/i18n/es_AR.po

@@ -0,0 +1,113 @@
+# Translation of Odoo Server.
+# This file contains the translation of the following modules:
+# 	* helpdesk_type
+#
+msgid ""
+msgstr ""
+"Project-Id-Version: Odoo Server 13.0\n"
+"Report-Msgid-Bugs-To: \n"
+"PO-Revision-Date: 2020-08-10 17:59+0000\n"
+"Last-Translator: Ignacio Buioli <[email protected]>\n"
+"Language-Team: none\n"
+"Language: es_AR\n"
+"MIME-Version: 1.0\n"
+"Content-Type: text/plain; charset=UTF-8\n"
+"Content-Transfer-Encoding: \n"
+"Plural-Forms: nplurals=2; plural=n != 1;\n"
+"X-Generator: Weblate 3.10\n"
+
+#. module: helpdesk_type
+#: model:ir.model.fields,field_description:helpdesk_type.field_helpdesk_ticket_type__create_uid
+msgid "Created by"
+msgstr "Creado por"
+
+#. module: helpdesk_type
+#: model:ir.model.fields,field_description:helpdesk_type.field_helpdesk_ticket_type__create_date
+msgid "Created on"
+msgstr "Creado el"
+
+#. module: helpdesk_type
+#: model:ir.model.fields,field_description:helpdesk_type.field_helpdesk_ticket_type__display_name
+msgid "Display Name"
+msgstr "Mostrar Nombre"
+
+#. module: helpdesk_type
+#: model:ir.model,name:helpdesk_type.model_helpdesk_ticket
+msgid "Helpdesk Ticket"
+msgstr "Ticket de la Mesa de Ayuda"
+
+#. module: helpdesk_type
+#: model:ir.model,name:helpdesk_type.model_helpdesk_ticket_team
+msgid "Helpdesk Ticket Team"
+msgstr "Equipo del Ticket de la Mesa de Ayuda"
+
+#. module: helpdesk_type
+#: model:ir.actions.act_window,name:helpdesk_type.helpdesk_ticket_type_action
+#: model:ir.model,name:helpdesk_type.model_helpdesk_ticket_type
+msgid "Helpdesk Ticket Type"
+msgstr "Tipo de Ticket de la Mesa de Ayuda"
+
+#. module: helpdesk_type
+#: model:ir.model.fields,help:helpdesk_type.field_helpdesk_ticket_type__team_ids
+msgid "Helpdesk teams allowed to use this type."
+msgstr "Los equipos de la mesa de ayuda pueden utilizar este tipo."
+
+#. module: helpdesk_type
+#: model:ir.model.fields,field_description:helpdesk_type.field_helpdesk_ticket_type__id
+msgid "ID"
+msgstr "ID"
+
+#. module: helpdesk_type
+#: model:ir.model.fields,field_description:helpdesk_type.field_helpdesk_ticket_type____last_update
+msgid "Last Modified on"
+msgstr "??ltima Modificaci??n el"
+
+#. module: helpdesk_type
+#: model:ir.model.fields,field_description:helpdesk_type.field_helpdesk_ticket_type__write_uid
+msgid "Last Updated by"
+msgstr "??ltima Actualizaci??n por"
+
+#. module: helpdesk_type
+#: model:ir.model.fields,field_description:helpdesk_type.field_helpdesk_ticket_type__write_date
+msgid "Last Updated on"
+msgstr "??ltima Actualizaci??n el"
+
+#. module: helpdesk_type
+#: model:ir.model.fields,field_description:helpdesk_type.field_helpdesk_ticket_type__name
+msgid "Name"
+msgstr "Nombre"
+
+#. module: helpdesk_type
+#: model:ir.model.fields,field_description:helpdesk_type.field_helpdesk_ticket_type__team_ids
+msgid "Teams"
+msgstr "Equipos"
+
+#. module: helpdesk_type
+#: model:ir.model.fields,field_description:helpdesk_type.field_helpdesk_ticket_team__type_ids
+msgid "Ticket Type"
+msgstr "Tipo de Ticket"
+
+#. module: helpdesk_type
+#: model:ir.ui.menu,name:helpdesk_type.helpdesk_ticket_type
+msgid "Ticket Types"
+msgstr "Tipos de Ticket"
+
+#. module: helpdesk_type
+#: model:ir.model.fields,help:helpdesk_type.field_helpdesk_ticket_team__type_ids
+msgid ""
+"Ticket Types the team will use. This team's tickets will only be able to use"
+" those types."
+msgstr ""
+"Tipos de Tickets que utilizar?? el equipo. Los tickets de este equipo solo "
+"podr??n usar esos tipos."
+
+#. module: helpdesk_type
+#: model:ir.model.fields,field_description:helpdesk_type.field_helpdesk_ticket__type_id
+#: model_terms:ir.ui.view,arch_db:helpdesk_type.helpdesk_ticket_type_view_form
+msgid "Type"
+msgstr "Tipo"
+
+#. module: helpdesk_type
+#: model_terms:ir.ui.view,arch_db:helpdesk_type.helpdesk_ticket_type_view_tree
+msgid "Types"
+msgstr "Tipos"