Skip to content
New issue

Have a question about this project? Sign up for a free GitHub account to open an issue and contact its maintainers and the community.

By clicking “Sign up for GitHub”, you agree to our terms of service and privacy statement. We’ll occasionally send you account related emails.

Already on GitHub? Sign in to your account

[BUG] I am unable to connect to the CRM using XRM Toolbox. #1372

Open
Breakanin opened this issue Dec 11, 2024 · 9 comments
Open

[BUG] I am unable to connect to the CRM using XRM Toolbox. #1372

Breakanin opened this issue Dec 11, 2024 · 9 comments
Labels

Comments

@Breakanin
Copy link

Bug Description
I am unable to connect to the CRM using XRM Toolbox. While I can access the CRM through a browser without any issues, XRM Toolbox fails to log in. This functionality used to work fine on my previous machine with an older version of XRM Toolbox. However, on my current machine, I am unable to log in despite trying multiple CRMs and all available connection types. The issue persists across all attempts, even though the credentials are valid and work in the browser.

Steps to Reproduce

Open XRM Toolbox.
Attempt to log in to the CRM using valid credentials.
Try all available connection types.
Observe the inability to log in.

Expected Behavior
I should be able to log in to the CRM through XRM Toolbox using valid credentials, just as I can when accessing the CRM in the browser.

Screenshots
If applicable, include screenshots to illustrate the problem.

Screenshot 2024-11-14 114321

Screenshot 2024-12-11 082411

Screenshot 2024-12-11 090931

Desktop Information

XRM Toolbox Version: Latest version (re-downloaded today).
Tool Version: N/A.
Additional Context
The issue persists despite downloading the latest version of XRM Toolbox and attempting various troubleshooting steps.

@Breakanin Breakanin added the bug label Dec 11, 2024
@danh-001
Copy link

I am having the same issue since updating XrmToolbox. I tried reverting to v1.2023.12.68, but that isn't working for me either. Is there another patch I can download prior to 2024.9.69?

@MscrmTools
Copy link
Owner

@Breakanin The first screenshot is due to not having latest version of XrmToolBox and the last version of connection controls.
Normally, if you install latest version of XrmToolBox, you should be fine.

@MscrmTools
Copy link
Owner

@danh-001 Latest version should work fine. What kind of error do you get? Can you provide screenshots?

@Breakanin
Copy link
Author

Breakanin commented Dec 19, 2024 via email

@danh-001
Copy link

Here is a screen shot of my error with the latest version:
XrmToolbox Error Msg

And here is the log file:
XrmToolBox_Connection-2024-12-19.log

@MscrmTools
Copy link
Owner

@Breakanin Normally, everyone gets it working when updating twice and landing to version 1.2024.9.69.
Can you confirm you are using this version?

@MscrmTools
Copy link
Owner

@danh-001, what is the connection method you used?

@danh-001
Copy link

I am using the Wizard to connect to CRM with my personal ID (uses Active Directory authentication). However, I was able to resolve the issue. I got a zip file from a coworker who was using XRMToolbox successfully. He sent me v1.2023.12.68. For some reason, 3 connections (out of 12) didn't work. I had to delete those 3 and recreate them.

Then, I upgraded to 1.2024.9.69 and everything works! I checked the zip file with my current files and I don't see anything significant other than a plugins folder exists in the zip file and I don't see that in my folder where I'm running the application.

@Breakanin
Copy link
Author

Breakanin commented Dec 23, 2024 via email

Sign up for free to join this conversation on GitHub. Already have an account? Sign in to comment
Labels
Projects
None yet
Development

No branches or pull requests

3 participants