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Can't connect Metamask to Trezor on MacOS 11.1 with either Chrome or Brave #10372

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shaimo opened this issue Feb 4, 2021 · 10 comments
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@shaimo
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shaimo commented Feb 4, 2021

Activated a new Trezor One, initialized, updated firmware, etc. When trying to connect to Metamask (9.0.4) it seems to open a separate tab for a second, then closes it before I get the chance to see what it says, then I get a spinning wheel and that's it. Never getting the list of addresses or anything.

I then tried to activate a second Trezor T, and it was just the same.

Tried with Brave and got the same exact behavior.

I would add that it's the first time I'm using Trezor and had to install the Trezor Bridge first.

@darkwing
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darkwing commented Feb 4, 2021

Thank you for this report, @shaimo ! What operating system are you trying on? Would it be possible to get a screen recording of the process? For reference, I was able to connect a Trezor One in Chrome and Firefox on Mac with no problem, so I'd like more detail to figure out the differences. Thank you!

@shaimo
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shaimo commented Feb 4, 2021

@darkwing it’s in the title - MacOs 11.1
What tool can I use to record the screen behavior?

@pschall42
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I would like this issue resolved as well. It also exists on Linux, this is on Mint 18.3 using Brave: Screencast 2021-02-04 19:45:29.mp4.zip

I'm wondering if it's being caused by a strange interaction between PR 10192 and PR 10101

@jgemeigh
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jgemeigh commented Feb 6, 2021

Would just like to also report this issue with a Ledger Nano X trying to connect to Metamask on Firefox on an up to date windows 10 build.

@Joelhaggar
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I have a similar problem on Mac 11.2 in both chrome and firefox. When I click on the browser extension icon it momentarily opens a blank menu but then closes and opens a browser tab where my only options are to import a wallet with the seed phrase or create a new wallet. There is no option to connect to a hardware wallet.

@tmashuang
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FW verisions?

@darkwing
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Hello @Joelhaggar @jgemeigh @shaimo !

Unfortunately the video provided will not workin Quicktime.

We've recently updated our Trezor libraries -- please try with an updated version of MetaMask (9.2.0).

@CoolLamer
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CoolLamer commented May 5, 2021

I have the same problem, I am running Manjaro Linux, everything is updated.
I tried it in Chrome, Firefox and Brave. Same Issue.
This is from trezord log and is repeating:

trezord[6751]: 127.0.0.1 - - [05/May/2021:22:53:22 +0200] "POST /acquire/2/null HTTP/1.1" 400 32
trezord[6751]: POST /acquire/2/null

@CoolLamer
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I fixed it by removing udev rules and installing trezor-bridge-bin.

@AlexJupiter
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Closing this as this issue seems to have been fixed now.

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