Add a FAQ page (#86 #113) (#125)

content/_guides/faq.md

@@ -0,0 +1,216 @@
+---
+title: Frequently Asked Questions
+category: about-irc
+---
+
+- TOC
+{:toc}
+
+## You need to identify via SASL to use this server
+
+You have tried to connect from a
+[SASL access only range](guides/sasl#sasl-access-only-ip-ranges)
+
+## Cannot send to nick/channel
+
+## Cannot change nickname while banned on channel
+
+First, check that you are [registered](registration).
+
+If you already have an account then [identify](registration#logging-in) to it.
+
+Some channels require users to be registered to participate. This is because
+most botnets and disruptive people do not make accounts.
+
+If you are both registered and identified and still cannot join or talk, you
+might be [banned or quieted](faq#how-do-i-get-unbanned-or-unquieted)
+in that channel.
+
+## You must log in with services to message this user
+
+Some people do not wish to get messages from unregistered users. If you are
+not currently logged in then you will also be affected.
+
+This is probably **not** targetted at you personally.
+
+First, check if you are [registered](registration). If you do have an account
+then make sure you have [identified](registration#logging-in) to it.
+
+## How do I get unbanned or unquieted?
+
+If you have been banned from or quieted in a channel, you will need to resolve
+the issue with the people who run the channel. If you cannot remember who
+banned or quieted you, there are a few options.
+
+You can also try to find your ban/quiet, and the operator who set it, by
+viewingthe ban and quiet lists for the channel (this may output a lot of
+lines):
+
+```irc
+/mode #channelname bq
+```
+
+If that is too overwhelming, or if `PUBACL` (public access control lists) is
+off, or if all the bans are attributed to Libera.Chat domains, you can instead
+try to find out who runs the channel:
+
+```irc
+/msg chanserv info #channelname
+/msg chanserv flags #channelname
+```
+
+You can also see if there is a `-ops` or `-mods` channel mentioned in the
+topic:
+
+```irc
+/topic #channelname
+```
+
+If the channel is set `PRIVATE` then you will not get information with those
+commands.
+
+Your only remaining option is to find someone else who in the channel who
+might help you get in contact.
+
+**Be considerate of other channels when doing this as it can be seen as
+dragging drama in from other places!**
+
+Remember, channel ops are **not** obligated to negotiate with you, and evading
+bans (sneaking back in) usually makes the matter worse.
+
+Asking network staff will not work as we **will not** override a ban or quiet
+set by a channel operator, and will not reveal information that is private. We
+also **will not** confiscate channels for "unfair" banning practices.
+
+If all this fails it is likely best for everyone involved if you just move on.
+
+## Nick/channel is temporarily unavailable
+
+## Why is my nickname in use?
+
+Nicknames are only reserved for you if you have [registered](registration)
+them and they have not [expired](registration#nickname-expiry).
+
+If someone else is currently using an unexpired nick you have registered, you
+can use `RELEASE` to bounce them off it onto a Guest nick and then `REGAIN`
+use of that nick for yourself. If you are not logged in, please first
+[identify](registration#logging-in) to the account, then:
+
+```irc
+/msg NickServ RELEASE yournick
+/msg NickServ REGAIN yournick
+```
+
+If your nickname was requested by someone else because it had expired, the
+above process will not work. You may be able to request it back if it becomes
+expired again.
+
+## Why are people trying to log in as me?
+
+Sometimes you might get alerts from NickServ or SaslServ about attempts to log
+in to your account. These alerts are almost always caused by clients that are
+misconfigured.
+
+If you have lots of nicks grouped or if you have a common name or word
+grouped, you will get an above average number of alerts.
+
+You do not need to worry if you have chosen a strong password that is not used
+in other places.
+
+If the attempts are very frequent and persistent, feel welcome to let staff
+know, just in case.
+
+_At your own risk_, and depending on your client, you may be able to filter
+the alerts. Ask your client's support channel if this is possible.
+
+## Warez or Adult content sharing?
+
+This is explicitly
+[unwanted content](/policies#unwanted-content-and-behaviour) on Libera.Chat.
+
+You can find other networks which may be ok with these activities on
+[netsplit.de](https://netsplit.de).
+
+## Are bots allowed?
+
+Users may run bots that connect to Libera.Chat. Please get permission from the
+operators of any channels that the bot is in.
+
+While operators may not notice a quiet bot, they very likely will notice and
+may take offense to unauthorised bots that are noisy or interactive.
+
+If your bot is storing information in a publicly accessible way, you should
+follow our [public logging policy](/policies#public-logging).
+
+## Are bridges allowed?
+
+We do allow user operated bridges on Libera.Chat. Please get permission from
+the operators of channels that you bridge.
+
+Consider informing users that what they say may be visible to people not
+represented in the channel at the time. The spirit of our
+[public logging policy](/policies#public-logging) applies here.
+
+It is recommended that your bridge has an [account](registration) and some way
+to identify who runs it, such as in the gecos or "real name" field.
+
+We prefer one to many bridging over one to one bridging, especially if the
+majority of users are not on irc.
+
+We also recommend that staff are notified about one to one bridging as it may
+hit connection limits or trip anti-abuse measures. Please contact
+`[email protected]` about such issues.
+
+## Can I connect with Matrix?
+
+While it is not designed as an IRC client, you can use Matrix to connect to
+Libera.Chat through a bridge.
+
+The Matrix bridge team has published a
+[guide](https://matrix-org.github.io/matrix-appservice-irc/latest/usage.html)
+for using the IRC bridge. If you still have questions about using the
+Libera.Chat bridge, visit `#libera-matrix` from IRC or
+`#libera-matrix:libera.chat` from Matrix.
+
+The bridge has an interface called an appservice that lets you manage your
+presence on the bridge. If it does not contact you automatically, start a
+conversation with `@appservice:libera.chat`. For example Element has `/msg`:
+
+```irc
+/msg @appservice:libera.chat !help
+```
+
+You can use the appservice to store authentication. Please see the output of
+the above `!help` command or
+[the guide](https://matrix-org.github.io/matrix-appservice-irc/latest/admin_room.html)
+for the options. Currently these are the `storepass` and `username` options.
+
+To join channels on Libera.Chat through matrix, navigate to
+`<channelname>:libera.chat` either through the Element.io interface or with
+`/join`. For example:
+
+```irc
+/join #libera-matrix:libera.chat
+```
+
+If you wish to use network services, such as to register an account or channel
+you can message them directly. The following will get their help text:
+
+```irc
+/msg @NickServ:libera.chat help
+/msg @ChanServ:libera.chat help
+/msg @MemoServ:libera.chat help
+```
+
+The lines in their responses might be out of order. This issue is in the
+Matrix message handling. It may also affect time-critical responses elsewhere.
+
+The bridge is run by [EMS](https://ems.element.io/). The
+[EMS ToS](https://element.io/terms-of-service) and
+[Privacy Policy](https://element.io/privacy) apply when using it. Libera.Chat
+staff do **not** have access to EMS data.
+
+Libera.Chat prohibits double-bridging IRC to IRC through the Libera.Chat EMS
+and may request intervention if any bridged channel causes problems. We
+request that idle connections are cleaned up by Matrix staff to minimize
+disruptions to IRC channels during bridge restarts.