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IP address is not a supported Tapo device #568

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RadeSojic opened this issue May 8, 2024 · 10 comments
Closed

IP address is not a supported Tapo device #568

RadeSojic opened this issue May 8, 2024 · 10 comments
Labels
Fixed Bug has been fixed.
Milestone
5.4.18

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@RadeSojic
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RadeSojic commented May 8, 2024 •
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Description

Hi Developer & Community

I want to connect my Tapo C510W but get the error "IP address is not a supported Tapo device". Unfortunately there is also no usable information in the homeassistant log:
image

I couldn't find a log file in the tapo control folder - so I don't know what to do more here. I've restarted my HomeAssistant couple times and also my cam - nothing changed. Can someone help me here?

The Cam and the HASS are in the same Network (LAN). I checked also the tcp ports (80, 443, 554, 2020) on the cam from a pc in the same network - the ports are open and also respond to requests.

Thanks in advance =)

Best regards

Reproduction Steps

Start Setup Wizard
Put in IP Address
Click on submit
ERROR

Expected behavior

Start Setup Wizard
Put in IP Address
Click on submit
go on with the configuration part...

If applicable, add error logs.

No response

Device Firmware

1.2.1 Build 240401 Rel.61067n

Integration Version

5.4.17PSA

Using stream component

Yes

Does camera work via official integrations?

Yes

Camera has all attributes filled out in developer tools

No

HASS Environment

Docker

Search for similar issues

Yes

Additional information

No response
@JurajNyiri
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Owner

Verify you are putting in correct ip address. If yes, try with pytapo directly and enable debug output.

@RadeSojic
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IP Address verified - everything ok. I did also the trace with pytapo -> the same error "SSL handshake failure". What could that be? I updated the firmware of the cam 2 days ago and the problem occured yesterday - really strange... And ideas? =)

Trace Tapo Cam.txt

@JurajNyiri
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What python version are you executing the script with? Do you have a way how to port forward the camera for me to test it? If so, contact me on discord and I can investigate.

@Lord2666

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@JurajNyiri JurajNyiri added the Help wanted Extra attention is needed label May 9, 2024
@Perquins

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@RadeSojic
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Thanks for that hint. Python 3.9.2 was installed on my raspi -> updated that now to 3.9.19. But still the same error when I want to add the cam. It has to do something with the firmware update...

I've opened also an issue on the tp-link website. For the people with the same error -> please comment there https://community.tp-link.com/en/smart-home/forum/topic/666994?replyId=1357126&utm_source=Subscription&utm_medium=email.

Thanks =)

@JurajNyiri
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Fix incoming.

@JurajNyiri JurajNyiri removed the Help wanted Extra attention is needed label May 9, 2024
@JurajNyiri JurajNyiri added this to the 5.4.18 milestone May 9, 2024
@JurajNyiri
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Fixed in https://github.com/JurajNyiri/HomeAssistant-Tapo-Control/releases/tag/5.4.18.

@RadeSojic
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Thank you very much Juraj :)

@JurajNyiri JurajNyiri added the Fixed Bug has been fixed. label Jul 4, 2024
marcosngomezi pushed a commit to marcosngomezi/HomeAssistant-Tapo-Control that referenced this issue Jul 20, 2024
@JurajNyiri @marcosngomezi
Fix JurajNyiri#568: IP address is not a supported Tapo device
c66a665
JurajNyiri added a commit that referenced this issue Jul 20, 2024
@JurajNyiri @marcosngomezi
@AntwaneB @ldotlopez @Virenbar @natekspencer
Pull 559 preparation (#634)
4255ad1 
* changes

* tapo-siren-fix

* getMost-list-breaking-change

* siren-and-select

* comments

* fixes-and-comments

* numbers

* siren

* unneded-mapings

* cleanup

* testing-fixes

* cleanup

* Fix: PR does not work with C200 1.0 1.3.6

* fix-siren

* Update README.md to add instructions in case the cloud password does not work.

* Update README.md

* Update README.md

* Update README.md

* Implement color mode

Reference:
https://developers.home-assistant.io/docs/core/entity/light#color-modes

> New integrations must implement both color_mode and supported_color_modes.
> If an integration is upgraded to support color mode, both color_mode and
> supported_color_modes should be implemented.

This also fixes this warning at startup:

```
WARNING (MainThread) [homeassistant.components.light] None (<class 'custom_components.tapo_control.light.TapoWhitelight'>) does not set supported color modes, this will stop working in Home Assistant Core 2025.3, please create a bug report at https://github.com/JurajNyiri/HomeAssistant-Tapo-Control/issues
```

* Create ru.json

* Update README.md

* Update README.md

* Update README.md

* Update README.md

* Fix #568: IP address is not a supported Tapo device

* Update issues.yml

* Update issues.yml

* Update issues.yml

* Update issues.yml

* Update issues.yml

* Update issues.yml

* Update issues.yml

* Update issues.yml

* Update issues.yml

* Update issues.yml

* Update issues.yml

* Update issues.yml

* Update issues.yml

* Update issues.yml

Temporarily disable cloud password close bot

* Update issues.yml

* Update README.md

* Update README.md

* Update README.md

* Update README.md

* Update README.md

* Update README.md

* changes

* tapo-siren-fix

* getMost-list-breaking-change

* siren-and-select

* comments

* fixes-and-comments

* numbers

* siren

* unneded-mapings

* cleanup

* testing-fixes

* cleanup

* fix-siren

* Handle cleanup of config entry

* Fix: PR does not work with C200 1.0 1.3.6

* alarm-status-false-default

* Fix #616: Warning for async_forward_entry_setup

* Fix #612, #615, #530, #525

* Fix: Blocking call when copying file from cold to hot storage

* Add: Binary sensor with details about media sync setup

* Fix #572: ffmpeg for sound detection doesn't terminate on Home Assistant restart

* Fix #561: Unexpected error fetching Tapo resource status data

* Fix #571: Incorrect device_class for D230 doorbell battery sensor

* Fix: Descalate "Recording is currently in progress." warning to info on media sync

* Add: HDR switch

* Add: Experimental optimization for battery cameras

* Fix: Update interval is now based on whether the device has a battery or not

* Update: Automatically determine whether the device is currently running on battery or not and adjust update interval

* Fix: Camera entities ignoring update threshold

* Update README.md

* Update README.md

* Create add_camera_with_new_firmware.md

* Update README.md

* Update add_camera_with_new_firmware.md

* Update add_camera_with_new_firmware.md

* Fix #629, #621: Setup for switch entities fails for some cameras

* Add #457: Battery optimization for solar cameras

* Update: Migrate update interval to config entry storage

* Add: Configurable update interval

* Update: Bump version

* Update: Guides for new firmwares workaround

* Update: Readme instructions about stopping use of tapo app not required

* Update: Readme formatting

* Update README.md

* Update add_camera_with_new_firmware.md

* Update README.md

* Fix: Removal of disabled device results in error and warning, time sync debug log

* Fix #450: Config entry name resets on reconfiguration

* Update: Bump version

* Fix: stopManualAlarm instead of start on siren off

* Fix: Mute error on siren on/off

* Update: Revert result_has_error changes

* Update: Ensure compatibility with #632

---------

Co-authored-by: marcosngomezi <[email protected]>
Co-authored-by: Antoine Buchser <[email protected]>
Co-authored-by: L. López <[email protected]>
Co-authored-by: Virenbar <[email protected]>
Co-authored-by: Nathan Spencer <[email protected]>
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Milestone
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@JurajNyiri @Lord2666 @RadeSojic @Perquins