USB SCP overflow, no frames received

[jungladicitta]

Required Info
Camera Model	D435
Firmware Version	05.11.11.100
Operating System & Version	Linux (Ubuntu 16.04)
Kernel Version (Linux Only)	4.15.0-55-generic
Platform	PC
SDK Version	2.25.0
Language	---
Segment	Robot

I use two cameras d435 and t265.
I run realsense-viewer and sometimes I have problem with d435. I see that no frames received and red messages on top-right.

Sometimes, when it works totally fine, i see notification that "Incomplete video frame detected"

[d00m3dd00d]

I often run into this as well with my D415. A few tips that seems to work around it for now:

-Adjusting settings while streaming seems to cause this most often. Be sure to turn off a feed before adjusting settings.
-Using a setting that is not supported prevents the stream from loaded, both on Android and Windows.
-Unplugging and plugging the device back in will reboot it's internal software, unfreezing it.
-If all else fails, reset defaults from the settings gear in Windows from the top right.

[jungladicitta]

@d00m3dd00d
yeah, only unplugging and plugging does help from time to time

[d00m3dd00d]

I did find that my USB-C to USB-C cable was working as USB 2.1 and the cable included with the camera was doing the same with my PC due to something else plugged in on the bus, I'm thinking that is likely the cause of my problems. Perhaps make sure you're using a 3.1 gen 2 cable, that may also sole it. The error can be related to bandwidth/stream errors.

…

On Fri, Aug 9, 2019, 3:42 AM Erdem ***@***.***> wrote: @d00m3dd00d <https://github.com/d00m3dd00d> yeah, only unplugging and plugging does help from time to time — You are receiving this because you were mentioned. Reply to this email directly, view it on GitHub <#4603?email_source=notifications&email_token=ALRJ5U42KFTS5RKDLGQODP3QDUNYFA5CNFSM4IKHTLLKYY3PNVWWK3TUL52HS4DFVREXG43VMVBW63LNMVXHJKTDN5WW2ZLOORPWSZGOD354KWA#issuecomment-519816536>, or mute the thread <https://github.com/notifications/unsubscribe-auth/ALRJ5UZAJZPSDYE73CQYHELQDUNYFANCNFSM4IKHTLLA> .

[jungladicitta]

i have ordered new cables. 1 meter and 1.5 meter. next week

[d00m3dd00d]

Can confirm that new cable with 3.1 gen 2 with 10mb/s bandwidth support resolved all problems for me, software on Android now functions as expected. Only one application (that is out of date in relation to SDK updates) had any issues.

[RealSenseCustomerSupport]

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@jungladicitta, is this resolved with the new cable? If so, can we close it?

[jungladicitta]

@RealSenseCustomerSupport

looks like solved

[BenDavisson]

A new cable solved this issue for me as well. Woohoo!