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EU/feature1 #15

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25 changes: 25 additions & 0 deletions uk/force-app/main/default/classes/CaseHoldingEmailHandler.cls
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global class CaseHoldingEmailHandler {
@InvocableMethod(label='Send Holding Email' description='Sends a holding email when a case is opened.')
public static void sendHoldingEmail(List<Id> caseIds) {
if (caseIds == null || caseIds.isEmpty()) {
return;
}

List<Case> caseList = [SELECT Id, ContactEmail FROM Case WHERE Id IN :caseIds];
List<Messaging.SingleEmailMessage> emails = new List<Messaging.SingleEmailMessage>();

for (Case c : caseList) {
if (c.ContactEmail != null) {
Messaging.SingleEmailMessage email = new Messaging.SingleEmailMessage();
email.setToAddresses(new List<String>{c.ContactEmail});
email.setSubject('We Have Received Your Case');
email.setPlainTextBody('Thank you for contacting us. We have received your case and are working on it. We will keep you updated with any progress.');
emails.add(email);
}
}

if (!emails.isEmpty()) {
Messaging.sendEmail(emails);
}
}
}
5 changes: 5 additions & 0 deletions uk/force-app/main/default/classes/CaseHoldingEmailHandler.cls-meta.xml
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<?xml version="1.0" encoding="UTF-8"?>
<ApexClass xmlns="http://soap.sforce.com/2006/04/metadata">
<apiVersion>62.0</apiVersion>
<status>Active</status>
</ApexClass>
272 changes: 272 additions & 0 deletions uk/force-app/main/default/flows/Update_Cases_To_Closed.flow-meta.xml
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<?xml version="1.0" encoding="UTF-8"?>
<Flow xmlns="http://soap.sforce.com/2006/04/metadata">
<actionCalls>
<name>Notify_DevOps_Team</name>
<label>Notify DevOps Team</label>
<locationX>1050</locationX>
<locationY>632</locationY>
<actionName>emailSimple</actionName>
<actionType>emailSimple</actionType>
<flowTransactionModel>CurrentTransaction</flowTransactionModel>
<inputParameters>
<name>emailAddresses</name>
<value>
<elementReference>$User.Email</elementReference>
</value>
</inputParameters>
<inputParameters>
<name>emailSubject</name>
<value>
<stringValue></stringValue>
</value>
</inputParameters>
<inputParameters>
<name>emailBody</name>
<value>
<elementReference>Laurence</elementReference>
</value>
</inputParameters>
<inputParameters>
<name>ccRecipientAddressList</name>
</inputParameters>
<nameSegment>emailSimple</nameSegment>
<versionSegment>1</versionSegment>
</actionCalls>
<actionCalls>
<name>Send_Holding_Email</name>
<label>Send Holding Email</label>
<locationX>532</locationX>
<locationY>638</locationY>
<actionName>CaseHoldingEmailHandler</actionName>
<actionType>apex</actionType>
<flowTransactionModel>CurrentTransaction</flowTransactionModel>
<nameSegment>CaseHoldingEmailHandler</nameSegment>
<versionSegment>1</versionSegment>
</actionCalls>
<apiVersion>60.0</apiVersion>
<assignments>
<name>Assign_to_T3_Support</name>
<label>Assign to High</label>
<locationX>108</locationX>
<locationY>358</locationY>
<assignmentItems>
<assignToReference>$Record.OwnerId</assignToReference>
<operator>Assign</operator>
<value>
<elementReference>Laurence</elementReference>
</value>
</assignmentItems>
<connector>
<targetReference>Check_Service_Eligibility</targetReference>
</connector>
</assignments>
<decisions>
<description>If the Status is Open, after 3 days auto-close.</description>
<name>DecisionIfCaseIsClosed</name>
<label>DecisionIfCaseIsClosed</label>
<locationX>823</locationX>
<locationY>348</locationY>
<defaultConnector>
<targetReference>Ready_to_Archive</targetReference>
</defaultConnector>
<defaultConnectorLabel>Status is Closed</defaultConnectorLabel>
<rules>
<name>StatusIsntClosed</name>
<conditionLogic>and</conditionLogic>
<conditions>
<leftValueReference>$Record.Status</leftValueReference>
<operator>NotEqualTo</operator>
<rightValue>
<stringValue>Closed</stringValue>
</rightValue>
</conditions>
<conditions>
<leftValueReference>LastModifiedDate</leftValueReference>
<operator>GreaterThan</operator>
<rightValue>
<numberValue>90.0</numberValue>
</rightValue>
</conditions>
<connector>
<targetReference>UpdateToClosed</targetReference>
</connector>
<label>StatusIsn&apos;tClosed</label>
</rules>
</decisions>
<decisions>
<description>Escalate Cases for High Priority Customers</description>
<name>Is_Customer_High_Priority</name>
<label>Is Customer High Priority?</label>
<locationX>284</locationX>
<locationY>342</locationY>
<defaultConnector>
<targetReference>Send_Holding_Email</targetReference>
</defaultConnector>
<defaultConnectorLabel>Send Holding Email</defaultConnectorLabel>
<rules>
<name>Escalate_Cases</name>
<conditionLogic>and</conditionLogic>
<conditions>
<leftValueReference>$Record.Account.SLA__c</leftValueReference>
<operator>EqualTo</operator>
<rightValue>
<stringValue>Gold</stringValue>
</rightValue>
</conditions>
<connector>
<targetReference>Set_as_High_Priority</targetReference>
</connector>
<label>Escalate Cases</label>
</rules>
<rules>
<name>Assign</name>
<conditionLogic>or</conditionLogic>
<conditions>
<leftValueReference>$Record.OwnerId</leftValueReference>
<operator>EqualTo</operator>
<rightValue>
<elementReference>Laurence</elementReference>
</rightValue>
</conditions>
<connector>
<targetReference>Assign_to_T3_Support</targetReference>
</connector>
<label>Assign</label>
</rules>
</decisions>
<environments>Default</environments>
<formulas>
<description>If LastModifiedDate is Older than a Month</description>
<name>LastModifiedDate</name>
<dataType>Number</dataType>
<expression>ToDAY() - DATEVALUE({!$Record.LastModifiedDate})</expression>
<scale>2</scale>
</formulas>
<interviewLabel>Update Cases To Closed {!$Flow.CurrentDateTime}</interviewLabel>
<label>Update_Cases_To_Closed</label>
<processMetadataValues>
<name>BuilderType</name>
<value>
<stringValue>LightningFlowBuilder</stringValue>
</value>
</processMetadataValues>
<processMetadataValues>
<name>CanvasMode</name>
<value>
<stringValue>FREE_FORM_CANVAS</stringValue>
</value>
</processMetadataValues>
<processMetadataValues>
<name>OriginBuilderType</name>
<value>
<stringValue>LightningFlowBuilder</stringValue>
</value>
</processMetadataValues>
<processType>AutoLaunchedFlow</processType>
<recordUpdates>
<description>Set Fields as Ready to Archive</description>
<name>Ready_to_Archive</name>
<label>Ready to Archive</label>
<locationX>1050</locationX>
<locationY>450</locationY>
<connector>
<targetReference>Notify_DevOps_Team</targetReference>
</connector>
<inputAssignments>
<field>Comments</field>
<value>
<stringValue>Ready to Archive</stringValue>
</value>
</inputAssignments>
<inputReference>$Record</inputReference>
</recordUpdates>
<recordUpdates>
<name>Set_as_High_Priority</name>
<label>Set as High Priority</label>
<locationX>283</locationX>
<locationY>634</locationY>
<inputAssignments>
<field>Status</field>
<value>
<stringValue>Escalated</stringValue>
</value>
</inputAssignments>
<inputReference>$Record</inputReference>
</recordUpdates>
<recordUpdates>
<description>UpdateToClosed</description>
<name>UpdateToClosed</name>
<label>UpdateToClosed</label>
<locationX>782</locationX>
<locationY>573</locationY>
<inputAssignments>
<field>Status</field>
<value>
<stringValue>Complete</stringValue>
</value>
</inputAssignments>
<inputAssignments>
<field>Subject</field>
<value>
<stringValue>Resolved: {!$Record.CaseNumber}: {!$Record.Subject}: Priority{!$Record.Priority}</stringValue>
</value>
</inputAssignments>
<inputReference>$Record</inputReference>
</recordUpdates>
<start>
<locationX>530</locationX>
<locationY>48</locationY>
<connector>
<targetReference>Is_Customer_High_Priority</targetReference>
</connector>
<object>Case</object>
<recordTriggerType>Create</recordTriggerType>
<scheduledPaths>
<name>Run_after_9_Months</name>
<connector>
<targetReference>DecisionIfCaseIsClosed</targetReference>
</connector>
<label>Run after 9 Months</label>
<offsetNumber>9</offsetNumber>
<offsetUnit>Months</offsetUnit>
<timeSource>RecordTriggerEvent</timeSource>
</scheduledPaths>
<triggerType>RecordAfterSave</triggerType>
</start>
<status>Draft</status>
<subflows>
<name>Check_Service_Eligibility</name>
<label>Check Service Eligibility</label>
<locationX>76</locationX>
<locationY>571</locationY>
<flowName>setup_service_plan__CheckEligibility</flowName>
<storeOutputAutomatically>true</storeOutputAutomatically>
</subflows>
<variables>
<name>CaseStatus</name>
<dataType>Picklist</dataType>
<isCollection>false</isCollection>
<isInput>false</isInput>
<isOutput>false</isOutput>
</variables>
<variables>
<name>Label</name>
<dataType>String</dataType>
<isCollection>false</isCollection>
<isInput>false</isInput>
<isOutput>false</isOutput>
<value>
<stringValue>Laurence</stringValue>
</value>
</variables>
<variables>
<name>Laurence</name>
<dataType>String</dataType>
<isCollection>false</isCollection>
<isInput>true</isInput>
<isOutput>true</isOutput>
<value>
<stringValue>Laurence</stringValue>
</value>
</variables>
</Flow>