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Update Deactivate-or-cancel-an-Expensify-Card.md #54851

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Jan 9, 2025
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Update Deactivate-or-cancel-an-Expensify-Card.md #54851

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34 changes: 25 additions & 9 deletions ...cles/expensify-classic/expensify-card/Deactivate-or-cancel-an-Expensify-Card.md
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Expand Up @@ -4,25 +4,41 @@ description: Close an Expensify Card
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<div id="expensify-classic" markdown="1">

A cardholder or a Domain Admin can cancel an Expensify Card. You may want to cancel a card:
- To cancel an old Expensify Card after upgrading to the new Expensify Visa® Commercial Card
A cardholder can cancel an Expensify Card themselves, or a Domain Admin can deactivate it. You may want to cancel or deactivate a card:
- After a fraudulent or suspicious charge
- When an Expensify Card is lost or damaged
- After an employee leaves the company

# Cardholders

To cancel an Expensify Card assigned to you,

1. Hover over Settings, then click **Account**.
2. Click the **Credit Card Import** tab.
3. Click **Request a New Card** next to the card.
4. Choose a reason.
5. Confirm your address details for shipping a new card.
6. Consult this [guide](https://help.expensify.com/articles/expensify-classic/expensify-card/Dispute-A-Transaction) for how to dispute fraudulent transactions (where relevant).

# Domain Admins

To cancel an employee's Expensify Card as a Domain Admin,
To deactivate an employee's Expensify Card as a Domain Admin,

1. Hover over Settings, then click **Domains**.
2. Click the name of the domain.
3. Next to the card, click **Terminate**.
3. Next to the card, click **Edit Limit**.
4. Ensure the Custom Smart Limit toggle is enabled to be able to set a specific card limit. Otherwise, the card limit will be determined by the limit set for the group that the employee is in.
5. In the Limit Amount field, set the limit to $0. The card will be disabled for use until the limit is increased.
6. Click **Save**.

# Cardholders
Note: If you have concerns about fraudulent access to a Domain Admin's user account, please message Concierge or email [email protected] immediately. If necessary, our support team can manually suspend Expensify cards outside of the Expensify Domain as a temporary measure if your account is compromised.

To cancel an Expensify Card assigned to you,
# Terminating an old Expensify Card after upgrading to the new Expensify Visa® Commercial Card

1. Hover over Settings, then click **Account**.
2. Click the **Credit Card Import** tab.
3. Click **Cancel** next to the card.
To terminate old Expensify Cards that have since been upgraded,

1. Hover over Settings, then click **Domains**.
2. Click the name of the domain.
3. Next to the card, click **Terminate**.

</div>
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