[Apple rejecting release] Investigate splash screen issue with apple test credentials

[chiragsalian]

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Action Performed:

1. On testflight iOS, log into the account shown here

Expected Result:

1. The user should be able to login and see the chats normally

Actual Result:

Instead, you'll just see a splash screen and nothing else.

Workaround:

N/A

Platform:

Where is this issue occurring?

• iOS

Seems to work fine on staging web newDot

Version Number: 1.0.84.5
Logs: https://stackoverflow.com/c/expensify/questions/4856
Notes/Photos/Videos: Any additional supporting documentation
Expensify/Expensify Issue URL:

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[MelvinBot]

Triggered auto assignment to @arielgreen (AutoAssignerTriage), see https://stackoverflow.com/c/expensify/questions/4749 for more details.

[OSBotify]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open StagingDeployCash deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[MelvinBot]

Triggered auto assignment to @Julesssss (Engineering), see https://stackoverflow.com/c/expensify/questions/4319 for more details.

[arielgreen]

@chiragsalian should this be labeled External?

[chiragsalian]

Nope, usually deploy blockers are investigated internally.

[chiragsalian]

So what i tried,

1. I can reproduce the issue sometimes (like 1 in 4 maybe) using testflight.
2. I have not been able to reproduce the problem on staging web newDot.
3. I tried to reproduce the error on an iOS simulator in hopes that i could get some logs but it works without any issue on the simulator (pointed env to staging for testing)
4. Tried to reproduce the error on my physical iOS phone (assuming that maybe the issue only happens on a physical phone). But I could not reproduce the issue on my phone too.

I seem to only sometimes get the issue on testflight. Unsure what to do next or if there is some way we can get the error logs from testflight. Unfortunately, I'll have to unassign myself from this issue since I'm OOO tomorrow.

[OSBotify]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open StagingDeployCash deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[iwiznia]

DeployBlockerCash issues should not be unassigned per the comment above. Reassigning to @Julesssss since he was the initial assignee.

[Julesssss]

This is a tricky one.

Locating the offending PR is unlikely due to the fact that there are over 80 PRs in this deploy checklist and that the issue is only reproducible about 1/4 times. Usually, I would git-bisect to locate the problem, but this method would take days as we would need to compile an iOS build and run it multiple times to check each individual PR.

Instead, I will focus on retrieving logs for now.

[Julesssss]

I am not able to reproduce on a physical Android device, pointing to staging with the same credentials and version.

Log search was unfruitful due to the number of logs the test user account generates. My next plan was to reproduce it, noting the time of the event so that I could locate the logs, but we have not been able to reproduce the issue since then.

I won't have access to a physical iOS test device until Monday, so @johncschuster kindly ran some tests for me. He logged into the mentioned user account 5 times and didn't once see the issue. He also tried logging in after killing the app, but this also worked successfully. The device was an iPhone 12 Pro Max, running iOS 14.7.1

[Julesssss]

But I could not reproduce the issue on my phone too. Unsure what to do next or if there is some way we can get the error logs from testflight

TestFlight won't be useful unfortunately as this wasn't a Crash. Our best bet would be LogSearch (no luck here), or device JS logs (not possible currently as we cannot reproduce locally).

At this point, I don't think this should remain a deploy blocker. As far as we know it occurs rarely (1/4 times) on login (a rare event for existing users), on a single platform (not Android/Web/Desktop/mWeb), possibly for a single user.

I'm going to remove thedeployBlocker label, drop the priority to Daily, and will mention this issue in #QA and ask Applause to test it too. If anyone else is able to reproduce in the meantime then we should take another look. Tagging @Expensify/mobile-deployers in case anyone disagrees with removing the label

[AndrewGable]

I thought this is literally a deploy blocker deemed by Apple? They won't approve the app until we fix it

[AndrewGable]

iOS was rejected because the credentials were out of date. I updated them and re-submitted it.

[AndrewGable]

Apple is still rejecting the app due to this issue.

Guideline 2.1 - Performance - App Completeness

We discovered one or more bugs in your app. Specifically, your app failed to load content. Please review the details below and complete the next steps.

Review device details:

• Device type: iPad
• OS version: iOS 14.7.1

Next Steps

Please run your app on a device to reproduce the issues, then revise and submit your app for review. If at first you're unable to reproduce the issue, try the following:

• For new apps, uninstall all previous versions of your app from a device, then install and follow the steps to reproduce.
• For app updates, install the new version as an update to the previous version, then follow the steps to reproduce.

If we misunderstood the intended behavior of your app, please reply to this message in Resolution Center to provide information on how these features were intended to work.

Resources

• For information about testing apps and preparing them for review, see Technical Note TN2431: App Testing Guide.
• To learn about troubleshooting networking issues, see About Networking.

Please see attached screenshot for details.

[Julesssss]

How frustrating. I'm still not able to reproduce and we're running out of ideas here. Why are Apple able to reproduce without fail? Could it be due to IP, location, connection type? Maybe we should try limiting our device connection.

[chiragsalian]

Literally re-tested and got white screen on testflight. My steps,

1. Uninstalled new expensify app.
2. Redownloaded it on testflight. Version 1.0.88.0. My phone OS is 14.7.1
3. Opened the app. Logged in using these credentials
4. Stuck on splash screen
   

[OSBotify]

👋 Friendly reminder that deploy blockers are time-sensitive ⏱ issues! Check out the open StagingDeployCash deploy checklist to see the list of PRs included in this release, then work quickly to do one of the following:

1. Identify the pull request that introduced this issue and revert it.
2. Find someone who can quickly fix the issue.
3. Fix the issue yourself.

[Julesssss]

Thanks, @chiragsalian. It sounds to me like you saw this on your first reproduction attempt? If so, you might be the key to solving this as I followed your exact steps and had no issues at all over 8-9 attempts.

Before we can think about fixing this issue we need to be able to reliably reproduce it. Can everyone following this issue please have another attempt at reproducing? Every data point helps.

If it is still reproducible on a dev/local release build we can debug (unfortunately this has not been the case up to now). The alternative might be to work through the Testflight releases from the last month using a bisect strategy in order to locate the PR which introduced the issue -- hopefully the issue will then be obvious to us.

Testflight build: v1.0.88-8

• ???, OS 14.7.1 ✅ (Chirag)
• iPhone Xs, OS 14.7.1 ✅ (Conor)
• iPhone 7, OS 13.3: ❌ (Jules)
• iPhone SE, OS 14.7.1: ❌ (Joe)
• ???, OS 14.7.1: ❌ (Mitch)

[Julesssss]

I have asked everyone on the same Testflight version to test and report back to this issue.

@isagoico would you also mind attempting to reproduce again, please? Any test runs on an iPhone running the app version v1.0.88-8 would be very helpful. We just need to know the device model and OS version.

Finally, I will reach out to Apple and retrieve their exact device info too.

[conorpendergrast]

I just reproduced using those steps. I'm on an iPhone Xs, running 14.7.1

[MitchExpensify]

Not able to reproduce on iPhone iOS 14.7.1 - New Expensify 1.0.88.0

Logged in ok:

[isagoico]

We tried on our side on build 1.0.88-0 following these steps on iPhone 6S/ 14.1 and iPhone 12 Pro and were unable to reproduce.

[roryabraham]

Marc made a good point that this might actually be a different manifestation of the same bug I struggled through in this other PR where the splash screen would stay forever on a cold startup. TL;DR We should try replacing this code block with this:

this.hideSplash();

No idea why that fixed the splash screen issue, but I was grasping at straws and the previous code seemed pointless so I removed it and voila!

[mallenexpensify]

Unable to reproduced following the steps Chirag outlined above.
Showing v 1.0.88.2 for NewDot - iphone 8 Plus, v 14.7.1

[Julesssss]

Thanks everyone 🙇‍♂️

Here's the current list:

Testflight build: v1.0.88-8

• iPad, OS 14.7.1 ✅ (Apple)
• ???, OS 14.7.1 ✅ (Chirag)
• iPhone Xs, OS 14.7.1 ✅ (Conor)
• iPhone 7, OS 13.3: ❌ (Jules)
• iPhone SE, OS 14.7.1: ❌ (Joe)
• ???, OS 14.7.1: ❌ (Mitch)
• Phone 6S, OS 14.1: ❌ (Applause)
• Phone 12, ???: ❌ (Applause)
• iPhone 8+, OS 14.7.1: ❌ (Matt)

We're a little closer. @roryabraham provided a good hint which I'll start with next week.

[Julesssss]

I've requested additional information from Apple, will share the results here 🤞

[AndrewGable]

So... Apple just approved the app and now 1.0.85.9 is on production..

[roryabraham]

🙃

[MitchExpensify]

Soo what is the status of this issue since this happened? Wanna be sure I'm following

[roryabraham]

I think we should:

1. Demote it from deploy blocker
2. Merge the potential solution I suggested here (or maybe just this other PR that contains the same code changes 😉)
3. Have people continue to retest, and keep it open for another release cycle. If it doesn't happen again with our guinea pigs or with the Apple reviewers, then we close it out.

Edit: On second thought, maybe it's better to cherry-pick a PR only containing the potential solution I suggested here before demoting this from deploy blocker so that it's included in this release cycle. PR here!

[MitchExpensify]

I wonder if this is related or if anyone else is experiencing not being able to access New Expensify at all on v 1.0.88.2:

RPReplay_Final1630340155.MP4

[AndrewGable]

Sounds great to me @roryabraham !

[botify]

✋ This PR was not deployed to staging yet because QA is ongoing. It will be automatically deployed to staging after the next production release.

[botify]

🚀 Deployed to staging by @cead22 in version: 1.0.88-3 🚀

platform	result
🤖 android 🤖	cancelled 🔪
🖥 desktop 🖥	cancelled 🔪
🍎 iOS 🍎	cancelled 🔪
🕸 web 🕸	success ✅

[botify]

🚀 Deployed to production by @roryabraham in version: 1.0.90-2 🚀

platform	result
🤖 android 🤖	success ✅
🖥 desktop 🖥	success ✅
🍎 iOS 🍎	failure ❌
🕸 web 🕸	success ✅