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SQA Questions

Sai Mani Raj edited this page Nov 26, 2024 · 15 revisions

Software Quality Assurance for the IT Support Chatbot

This document categorizes the questions the chatbot can answer and those it cannot, providing clarity for contributors and users.


Answerable vs. Unanswerable Questions

The following table categorizes the questions that the chatbot can answer and those it cannot.

Answerable Unanswerable
How can I contact ITS? What are the campus gym timings?
How can I connect to the campus Wi-Fi? What is a smart contract?
What are the available free software for a student? Can you write code for a basic Python script?
Where are all the printers located? What is the CGI phone number/email?
What are the CoyoteLabs virtual computer labs? What class does Dr. Alzahrani teach?
Is Adobe Creative Cloud available as student software? Who is Hironori Washizaki?
What is information security awareness? How can I make a payment for the tuition fee?
How do I enable multi-factor authentication? What is the future impact of AI on software quality standards?
What are Coyote OneCard benefits? What is regression testing?
What if i lost my campus laptop charger? How much does parking cost for one semester?

Notes:

  • Answerable Questions: These are IT support or campus resource-related queries the chatbot is designed to handle.
  • Unanswerable Questions: These fall outside the chatbot’s current knowledge or capabilities and require human assistance or specialized expertise.
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