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User Support
rogup edited this page May 1, 2024
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4 revisions
Some user support tips and tricks.
It happens that there can be bugs in the password reset flow. In such a case we need to manually update a password.
The easiest way to do this is to set their password to password1:
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SELECT password FROM user WHERE username="[email protected]";this returns the encrypted hash ofpassword1by selecting the dummy user that has been added to the database for this purpose -
UPDATE user SET password=<hashed value returned in step 1> WHERE username=<email>;to update the password of the real user - Confirm that 1 database record has updated as expected, and test logging in to the user with
password1. If this fails, maybe the user signed up to LX with a different email address. - Let the user know their password has been reset, and how to change their password to something more secure.