Applying Technology to Emergency
This Operator Software will be used by our Operations Room operators.
There are two types of users:
- Operator
- Manager
Operators will be able to do the following:
- Connect with Flash Operator Panel 2 on specific extensions - Link defined in .env
- Access Missed Calls and Calls that are necessary to return
- Mark Missed Call and Calls To Return as completed
- Fetch Report from when he logged in to that point
Managers will be able to do the following:
- Change Extensions of Operator
- Create Users
- Change User Types (Operator/Manager)
- Fetch Reports by operator or global on selected dates
All users need to perform basic tasks such as:
- Change Password
- Recover Lost Password
A user can be a Manager and an Operator.
This calls are flagged on Asterisk CDR database.
This page needs to be integrated with an iframe.
The following information needs to be generated on the reports:
- Average time per call
- Missed calls and their duration
- Time spent with the FOP iframe open
- Which operator picked up a call
- Which operator missed calls
The dashboard needs to be intuitive and fast to use.
The easiest way to get the API started is through Artisan Serve
In order to run commands (composer, artisan, ...) in the API container, log into it via:
Once the infrastructure is running for the first time, finish up by installing the dependencies and setting .env file values.
Install dependencies:
composer installCopy the .env file:
cp .env.example .envGenerate an encryption key:
php artisan key:generateDeploy with artisan serve:
php artisan serveExecute the migration and seeders:
php artisan migrate:refresh --seedTo run the tests, execute:
vendor/bin/phpunit --testdoxContributions are always welcome, but before anything else, make sure you get acquainted with the CONTRIBUTING guide.
This project is open source software licensed under the MIT LICENSE.