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[JimBot] Clarify initial triage flow (#7147)
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* [JimBot] Clarify initial triage flow

Clarifying the intent of adding "Service Attention" during initial triage is to also trigger the logic associated with the Service Attention rule.
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jsquire authored Oct 23, 2023
1 parent 97bbe24 commit 05f2632
Showing 1 changed file with 1 addition and 1 deletion.
2 changes: 1 addition & 1 deletion tools/github-event-processor/RULES.md
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Expand Up @@ -148,7 +148,7 @@ This is a stand-alone service providing a REST API which requires a service key
- Create the following comment
"Thank you for your feedback. Tagging and routing to the team member best able to assist."
ELSE
- Add "Service Attention" label to the issue
- Add "Service Attention" label to the issue and apply the logic from the "Service Attention" rule
- Create the following comment
- "Thank you for your feedback. This has been routed to the support team for assistance."
ELSE
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