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.org Plans: Receipt sometimes not sent / emailed for plan purchases #203

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v18 opened this issue Nov 19, 2015 · 2 comments
Closed

.org Plans: Receipt sometimes not sent / emailed for plan purchases #203

v18 opened this issue Nov 19, 2015 · 2 comments

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@v18
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v18 commented Nov 19, 2015

There's an issue with emails being sent out. Here are the scenarios I tried out:

Upgrading from $99 plan to $299 plan. This worked - the email was sent for both purchases. However (!) it didn't work the second time I tried it with the same account.

I have signed up for both the $99 and $299 with a test account and with different sites, but never received an email except for the first two emails (from # 1 above)

@v18 v18 changed the title Jetpack Plans: Receipt sometimes not sent / emailed for plan purchases .org Plans: Receipt sometimes not sent / emailed for plan purchases Nov 19, 2015
@designsimply
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Tested and found that I received an email titled "Set Up Your Premium Services" for both the 1st and 2nd purchase (got it twice for the 2nd purchase), but I only received the email titled "Your New Akismet + VaultPress Bundle" for the 1st purchase and not the 2nd.

My testing steps were:

  1. Go to wp-admin in your Jetpack blog
  2. Click Jetpack in the left menu
  3. Click Compare Options (near bottom right of the page)
  4. Click Upgrade Now button under Premium
  5. Fill out credit card details
  6. Click Pay button
  7. Check to see what emails have arrived

Result: expected a "Set Up Your Premium Services" and a "Your New Akismet + VaultPress Bundle" email for each purchase, but I did not receive the "Your New Akismet + VaultPress Bundle" email for the 2nd purchase

Video: 3m54s

Here are screenshots of the emails for reference:

Set Up Your Premium Services
(got this for both purchases, got a duplicate for the 2nd purchase)

screen shot 2016-04-29 at 16 32 24

Your New Akismet + VaultPress Bundle
(only got this for the first purchase)

screen shot 2016-04-29 at 16 31 58

@designsimply
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Closing in favor of moving this to wpcom.trac. (7737-wpcom)

jsnajdr pushed a commit that referenced this issue Jan 27, 2020
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