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Site settings: Allow site with premium theme to be deleted with proper warnings #17012

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kriskarkoski opened this issue Aug 8, 2017 · 8 comments · Fixed by #27917
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[Feature] Site Settings All other general site settings. [Type] Bug

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@kriskarkoski
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In adding a warning when deleting a site with a Premium theme we have blocked sites with only a Premium theme from deleting their site. The message is generic for all upgrades and advises the user to cancel the upgrade before deleting their site. However, premium themes are a one-time purchase and we do not support deleting them.

#9639 was opened to allow premium themes to be canceled, but given the difficulty for staff to restore them in the case of accidental cancellation and potential loss of settings when this happens I think we should instead allow sites with only premium theme(s) to delete their site as they could previously, but with proper warning that the site has a premium theme and access to it will be lost.

Steps to reproduce

  1. Starting at URL: https://wordpress.com/settings/general/example.wordpress.com where example.wordpress.com has a premium theme
  2. Select the "Delete your site permanently option"
  3. You are shown the following warning with no way to proceed without contacting support, as Premium themes cannot be canceled by users

screen shot 2017-07-26 at 10 34 46 am

What I expected

To be able to delete a site with a premium theme with proper warnings that I would lose access

What happened instead

The user is shown a message to cancel the upgrades that cannot be done on their own and requires support intervention

@eduardozulian
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@eduardozulian
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Another one on 2272156-hc

@eduardozulian
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Another report 1056399-zen

@GeoJunkie
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This happened with another site: 1077287-zen

@KokkieH
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KokkieH commented Jul 24, 2018

Just noting this is now also causing issues with account closure, for example, https://en.forums.wordpress.com/topic/closing-account-58/

@KokkieH
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KokkieH commented Jul 24, 2018

@KokkieH
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KokkieH commented Jul 24, 2018

@KokkieH
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KokkieH commented Oct 23, 2018

Thank you, @bluefuton!

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Labels
[Feature] Site Settings All other general site settings. [Type] Bug
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