A poster presentation for IA Summit 2018 - Chicago
Poor accessible experience causes confusion, frustration, inaccuracy, and even lawsuits.
If you want to create great customer service / brand experience, use the Web Content Accessibility Guidelines (WCAG) 2.1 as a guide to better understand and anticipate how users with diverse abilities will use the products/services.
Based a website scenario, this poster highlights the frequent challenges that People with Disabilities (PwD), e.g. motor, physical, cognitive, etc. will face and how an accessible experience can resolve them.
Presenters: Nick Ng, Savina Imrhan and Stephanie Slattery
Special thanks to Dennis Deacon for the feedback, Abby Covert for the review, and Grace Lau for the invitation to present
License: Distribution as-is or Private/Non-Commercial Use are permitted; otherwise contact the repo owner(s) for Modifications or Commercial use.
Sketch - Graphics editor
Adobe InDesign - Layout editor
Typeface - ATC Arquette by Avondale Type Co.
Persona icons by Yu luck via The Noun Project
Hand icons by strongicon via The Noun Project