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GitHub - Remove questions from the bug tracker
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Gustry committed Nov 15, 2024
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79 changes: 0 additions & 79 deletions .github/ISSUE_TEMPLATE/3_Support_request.yml
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name: ❓ Support/Questions
description: Questions about using or installing Lizmap. 3Liz's paid support => https://www.3liz.com/services.html#3liz-support-offer
title: "[Question]: "
labels: [question]
body:

- type: markdown
attributes:
value: |
Before asking your question, please check that the response is not in the documentation: https://docs.3liz.com/
Questions about using or installing Lizmap. 3Liz's paid support => https://www.3liz.com/services.html#3liz-support-offer
- type: textarea
id: what
attributes:
label: What is the question? (in English)
placeholder: When clicking on button...
validations:
required: true

- type: textarea
id: versions
attributes:
label: Versions, safeguards, check summary etc
description: |
You must go in QGIS Desktop, then Lizmap plugin, right click on your server, then "Copy versions in the clipboard". Finally paste here. There isn't any personal data provided.
Check any messages displayed by the plugin if any. Read https://docs.lizmap.com/current/en/publish/lizmap_plugin/information.html#request-for-support
Do not make a screenshot, it's not a searchable by a search engine for instance.
validations:
required: true

- type: checkboxes
id: lizmap-plugin
attributes:
label: Check Lizmap plugin
options:
- label: I have done the step just before in the Lizmap QGIS desktop plugin before opening this ticket. Otherwise, my ticket is not considered valid and might get closed.
# required: true

- type: input
id: os
attributes:
label: Operating system
placeholder: Ubuntu 20.04, Windows 10, ...
validations:
required: true

- type: dropdown
id: browsers
attributes:
label: Browsers
multiple: true
options:
- Firefox
- Chrome
- Safari
- Microsoft Edge
validations:
required: true

- type: input
id: browsers-version
attributes:
label: Browsers version
placeholder: Firefox 89, Chrome 90, ...
validations:
required: true

- type: textarea
id: logs
attributes:
label: Relevant log output
description: |
WARNING: obfuscate all sensible data (IP, passwords, domain name...).
Please copy and paste any relevant log output. This will be automatically formatted into code, so no need for backticks.
To find logs in your browser, open developer console (F12 or Ctrl + Shift + I).
Lizmap error logs can be found in admin panel.
render: shell
5 changes: 5 additions & 0 deletions .github/ISSUE_TEMPLATE/config.yml
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Expand Up @@ -5,6 +5,11 @@ contact_links:
about: >
If the issue concerns a third party JavaScript script then it is not related in Lizmap Web Client source
code. Please raise your issue in the dedicated bug tracker for this script.
- name: Question or support
url: https://discourse.osgeo.org/c/qgis/lizmap/48
about: >
GitHub issues are for bug reports and suggestions for new features.
Questions should go to on another channel, such as the OSGEO Discourse or GIS StackExchange with the "lizmap" tag.
- name: Documentation
url: https://github.com/3liz/lizmap-documentation/issues
about: Please fill an issue about documentation here.
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