Update verify hard fail screens

**Why**:
After a user fails to verify based on supplied info
the user is redirected to help pages if logging in
directly on the app. If coming from an SP, they
are instructed to visit the SP for more help.

app/decorators/session_decorator.rb

@@ -27,7 +27,7 @@ def verification_method_choice
   end
 
   def idv_hardfail4_partial
-    'shared/null'
+    'verify/no_sp_hardfail'
   end
 
   def sp_name; end

app/views/verify/_hardfail4.html.slim

@@ -1 +1,11 @@
-p.mb1 = t('idv.messages.hardfail4', sp: decorated_session.sp_name)
+p.mb1 = t('idv.messages.hardfail', hours: Figaro.env.idv_attempt_window_in_hours)
+.mt2.p3.col-12.center.border-box.border.border-teal.rounded-xl
+  p.mb3.fs-20p = t('idv.messages.hardfail4', sp: decorated_session.sp_name).html_safe
+  = link_to t('idv.buttons.continue_plain'),
+    decorated_session.sp_return_url,
+    class: 'btn btn-primary btn-wide'
+hr.mt2
+.mt2 = link_to t('idv.messages.help_center'), MarketingSite.help_url
+.mt2
+  | <
+  = link_to ' Return to your login.gov profile', profile_path

app/views/verify/_no_sp_hardfail.html.slim

@@ -0,0 +1,10 @@
+.mt2.p3.col-12.center.border-box.border.border-teal.rounded-xl
+  p.mb3.fs-20p
+    = t('idv.messages.help_center')
+  = link_to t('idv.buttons.continue_plain'),
+    MarketingSite.help_url,
+    class: 'btn btn-primary btn-wide'
+hr.mt2
+.mt2
+  | <
+  = link_to ' Return to your login.gov profile', profile_path

app/views/verify/fail.html.slim

@@ -1,9 +1,10 @@
 - title t('idv.titles.hardfail')
 
-h1.h3.mt0 = t('idv.titles.hardfail')
-p.mb1 = t('idv.messages.hardfail', hours: Figaro.env.idv_attempt_window_in_hours)
+.mb1.sm-m0.center.pb1
+  = image_tag(asset_url('no-verify.svg'),
+    alt: "",
+    class: 'align-bottom',
+    width: 170)
+h1.h3.mt0.center.px6
+  = t('idv.titles.hardfail')
 = render decorated_session.idv_hardfail4_partial
-
-.mt4.p3.col-12.center.border-box.border.border-teal.rounded-xl
-  p.mb3.fs-20p = t('idv.messages.help_center')
-  = link_to t('idv.buttons.help'), MarketingSite.help_url, class: 'btn btn-primary btn-wide'

config/locales/idv/en.yml

@@ -6,7 +6,7 @@ en:
       activate_by_phone: Activate by phone
       cancel: Cancel and return to your profile
       continue: Continue identity verification
-      help: Continue to Help Center
+      continue_plain: Continue
       mail:
         resend: Send another letter
         send: Send a letter
@@ -109,6 +109,9 @@ en:
         an account, but with a different email address.
       dupe_ssn2_html: Please %{link} with the email address you originally used.
       dupe_ssn2_link: sign out now and sign back in
+      hardfail: We can't log you in right now, but you can try verifying your identity
+        again in %{hours} hours.
+      hardfail4: Go to <strong>%{sp}</strong> for help accessing your services.
       finance:
         disclaimer: By continuing, you agree to let %{app_name} compare the account
           information you provide with third-party sources in order to verify your
@@ -122,8 +125,6 @@ en:
         no_account: Want to use a credit card instead?
         no_account_info: Help us verify your identity by providing the last 8 digits
           of your credit card.
-      hardfail: We can’t verify your identity right now.
-      hardfail4: You can also go to %{sp} for more help in accessing services.
       help_center: Visit our Help Center to learn more about verifying your account.
       loading: Verifying your identity
       mail_sent: Your letter is on its way
@@ -203,7 +204,7 @@ en:
       expectations: Next, help us identify you
       fail: We were unable to verify your identity
       financials: Provide a financial account number
-      hardfail: We were unable to verify your identity
+      hardfail: We weren't able to verify your identity
       intro: Help us identify you
       mail:
         resend: Want another letter?

config/locales/idv/es.yml

@@ -6,7 +6,7 @@ es:
       activate_by_phone: Active por teléfono
       cancel: Cancele y regrese a su perfil
       continue: Continúe la verificación de identidad
-      help: Continúe con el Centro de Ayuda
+      continue_plain: Continúe
       mail:
         resend: Enviar otra carta
         send: Enviar una carta
@@ -123,8 +123,8 @@ es:
         no_account: "¿Desea usar una tarjeta de crédito?"
         no_account_info: Ayúdenos a verificar su identidad proporcionando los últimos
           8 dígitos de su tarjeta de crédito.
-      hardfail: No podemos verificar su identidad en este momento.
-      hardfail4: También puede ir a %{sp} para obtener más ayuda y acceder a los servicios.
+      hardfail: NOT TRANSLATED YET
+      hardfail4: NOT TRANSLATED YET
       help_center: Visite nuestro Centro de Ayuda para obtener más información sobre
         la verificación de su cuenta.
       loading: NOT TRANSLATED YET

config/locales/idv/fr.yml

@@ -6,7 +6,7 @@ fr:
       activate_by_phone: Activer par téléphone
       cancel: Annuler et retourner à votre profil
       continue: Continuer la vérification d'identité
-      help: Continuer jusqu'au Centre d'aide
+      continue_plain: Continuer
       mail:
         resend: Envoyer une autre lettre
         send: Envoyer une lettre
@@ -130,9 +130,8 @@ fr:
         no_account: Vous préférez utiliser une carte de crédit?
         no_account_info: Aidez-nous à vérifier votre identité en fournissant les 8
           derniers chiffres de votre carte de crédit.
-      hardfail: Nous ne pouvons pas vérifier votre identité pour le moment.
-      hardfail4: Vous pouvez également aller sur %{sp} où vous trouverez davantage
-        d'aide pour accéder à nos services.
+      hardfail: NOT TRANSLATED YET
+      hardfail4: NOT TRANSLATED YET
       help_center: Visitez notre Centre d'aide pour en apprendre davantage sur la
         façon dont nous vérifions votre compte.
       loading: NOT TRANSLATED YET

spec/decorators/session_decorator_spec.rb

@@ -45,7 +45,7 @@
 
   describe '#idv_hardfail4_partial' do
     it 'returns the correct partial' do
-      expect(subject.idv_hardfail4_partial).to eq 'shared/null'
+      expect(subject.idv_hardfail4_partial).to eq 'verify/no_sp_hardfail'
     end
   end
 

spec/support/idv_examples/max_attempts.rb

@@ -20,7 +20,9 @@
     expect(page).to have_css('.alert-error', text: t('idv.modal.sessions.heading'))
 
     visit_idp_from_sp_with_loa3(sp)
-    expect(page).to have_content(t('idv.messages.hardfail'))
+    expect(page).to have_content(
+      t('idv.messages.hardfail', hours: Figaro.env.idv_attempt_window_in_hours)
+    )
     expect(current_url).to eq verify_fail_url
 
     visit verify_session_path

spec/views/verify/fail.html.slim_spec.rb

@@ -17,7 +17,7 @@
 
       expect(view).to render_template(partial: 'verify/_hardfail4')
       expect(rendered).to have_content(
-        t('idv.messages.hardfail4', sp: @decorated_session.sp_name)
+        strip_tags(t('idv.messages.hardfail4', sp: @decorated_session.sp_name))
       )
     end
   end
@@ -30,7 +30,7 @@
     it 'displays the null partial' do
       render
 
-      expect(view).to render_template(partial: 'shared/_null')
+      expect(view).to render_template(partial: 'verify/_no_sp_hardfail')
     end
   end
 end