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help_faq.html
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<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<title>Frequently Asked Questions (FAQ) - JStock</title>
<meta name="description" content="JStock makes it easy to track your stock investment. It provides well organized stock market information, to help you decide your best investment strategy." />
<meta name="keywords" content="free stock market software, free stock investment software" />
<meta http-equiv="Content-Language" content="en" />
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<ul id="jsddm">
<li><a href="index.html">Home</a></li>
<li>·</li>
<li><a href="download.html">Download</a></li>
<li>·</li>
<li><a href="features.html">Features</a></li>
<li>·</li>
<li><a href="ma_indicator.html">Indicators</a></li>
<li>·</li>
<li><a href="testimonial.html">Testimonial</a></li>
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<li id="help-menu"><a class="current_page" href="javascript:void(0)"><u>Help</u><small>▼</small></a>
<ul>
<li><a href="help_install_upgrade.html">Install & Upgrade</a></li>
<li><a href="help_real_time_info.html">Stock Watchlist</a></li>
<li><a href="help_stock_indicator_editor.html">Stock Indicator Editor</a></li>
<li><a href="help_stock_indicator_scanner.html">Stock Indicator Scanner</a></li>
<li><a href="help_portfolio_management.html">Portfolio Management</a></li>
<li><div class="jsddm-seperator"></div></li>
<li><a href="help_faq.html">FAQ</a></li>
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<li><a href="donation.html">Donation</a></li>
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<div class="help-section">
<div style="float : left">
<div class="h-container"><h2>Frequently Asked Questions (FAQ)</h2></div>
<br />
<div>
<p><a href="#contribution">How can I contribute to JStock?</a></p>
<p><a href="#jstock-android">What are the differences among <i>JStock - Free Stock Market Software</i> and <i>JStock Android</i>?</p>
<p><a href="#network-error">I am getting "Network error".</a></p><br />
<p><a href="#keyboard-shortcuts">Any keyboard shortcuts for JStock?</a></p>
<p><a href="#privacy">Are you going to sell my stored information in cloud server?</a></p><br/>
<p><a href="#support">Where can I obtain customer support?</a></p>
<p><a href="#feature-request">Can I have XYZ feature in JStock?</a></p>
<p><a href="#bugs">I found a problem/ error/ bug in JStock.</a></p><br />
<p><a href="#mac">JStock cannot run on my lovely Mac machine.</a></p>
<p><a href="#people">Who are the people behind JStock?</a></p>
<p><a href="#source-code">Where can I download JStock's source code?</a></p><br />
<p><a href="#development">What are the development works going on JStock?</a></p><br />
</div>
</div>
<div style="float : right" align="right">
<!-- Advertisement -->
</div>
<div style="clear : both"></div>
</div>
<br />
<div class="h-container"><h3 id="contribution">How can I contribute to JStock?</h3></div>
<p>
<div class="faq">
<ul>
<li><div><strong>Show your LOVE to JStock!</strong></div>
<!-- Place this tag in your head or just before your close body tag -->
<script type="text/javascript" src="https://apis.google.com/js/plusone.js"></script>
<!-- Place this tag where you want the +1 button to render -->
<div style="float:left"><g:plusone size="small" href="http://www.jstock.org"></g:plusone></div>
<div style="float:left"><iframe src="//www.facebook.com/plugins/like.php?href=http%3A%2F%2Fwww.jstock.org&layout=button_count&show_faces=true&width=450&action=like&colorscheme=light&height=21" scrolling="no" frameborder="0" style="border:none; overflow:hidden; width:450px; height:21px;" allowTransparency="true"></iframe></div>
<div style="clear:both"></div>
</li>
<li><strong>Join JStock Facebook Page to interact with one another! </strong>
<div>
<iframe src="//www.facebook.com/plugins/likebox.php?href=https%3A%2F%2Fwww.facebook.com%2FJStockFreeStockMarketSoftware&width=292&height=74&colorscheme=light&show_faces=false&border_color&stream=false&header=false&appId=108599022497670" scrolling="no" frameborder="0" style="border:none; overflow:hidden; width:292px; height:74px;" allowTransparency="true"></iframe>
</div>
</li>
<li>Watch, star and fork the soure code <a href="https://github.com/yccheok/jstock">https://github.com/yccheok/jstock</a>.</li>
<li>Visit our <a href="https://trello.com/b/RCBNdkoo/jstock-free-stock-market-software">Development Board</a> to obtain latest development progress.</li>
<li><a href="donation.html">Donation</a>. <a href="donation.html" onClick="javascript: pageTracker._trackPageview('/donate');"><img align="top" src="images/project-support.jpg" border="0" title="Donate money to JStock" alt="Donate" /></a></li>
<li>We love 5 stars review in <a href="https://play.google.com/store/apps/details?id=org.yccheok.jstock.gui" onClick="javascript: pageTracker._trackPageview('/downloads/android');">Google Play Store</a>. <a href="https://play.google.com/store/apps/details?id=org.yccheok.jstock.gui" onClick="javascript: pageTracker._trackPageview('/downloads/android');"><img alt="5 stars review" align="top" src="images/help/five-stars.png" /></a></li>
<li><a href="https://play.google.com/store/apps/details?id=org.yccheok.jstock.gui" onClick="javascript: pageTracker._trackPageview('/downloads/android');">Try and upgrade JStock Android to Premium</a>. <a href='https://play.google.com/store/apps/details?id=org.yccheok.jstock.gui&utm_source=global_co&utm_medium=prtnr&utm_content=Mar2515&utm_campaign=PartBadge&pcampaignid=MKT-Other-global-all-co-prtnr-py-PartBadge-Mar2515-1' onClick="javascript: pageTracker._trackPageview('/downloads/android');"><img style="width:210px; height:80px;" align="top" alt='Get it on Google Play' src='https://play.google.com/intl/en_us/badges/images/generic/en_badge_web_generic.png'/></a></li>
</ul>
</div>
</p>
<br />
<div class="h-container"><h3 id="jstock-android">What are the differences among <i>JStock - Free Stock Market Software</i> and <i>JStock Android</i>?</h3></div>
<p>
<div class="faq">
<ul>
<li><i>JStock - Free Stock Market Software</i> runs on Windows, Linux and OSX.</li>
<li><i>JStock Android</i> runs on Android.</li>
</ul>
</div>
<div class="faq">
<ul>
<li><i>JStock - Free Stock Market Software</i> is free.</li>
<li><i>JStock Android</i> is <a href="http://en.wikipedia.org/wiki/Freemium">freemium</a>. Selected features are free to try. User may later decide to pay for its premium features. It is closed source.</li>
</ul>
</div>
Both software can share their data through cloud storage.
</p>
<br />
<div class="h-container"><h3 id="network-error">I am getting "Network error".</h3></div>
<p>
When JStock launched, it does 2 things.
<div class="faq">
<ul>
<li>Locates <i>database\database.zip</i>, which is relative to its installation folder.<br/><img align="top" src="images/help/database.zip.png" title="database.zip" alt="database.zip"></li>
<li>Extracts <i>database\database.zip</i> to <i>C:\Users\{Your Name}\.jstock\1.0.6</i>, or <i>C:\Documents and Settings\{Your Name}\.jstock\1.0.6</i> if you are using Windows XP.<br/><img align="top" src="images/help/database-extract.png" title="Extract Database" alt="Extract Database"></li>
</ul>
</div>
Any of the above operations fails, might cause "Network error". You might need to check manually to see why it fails. Most probably it is caused by your folder permission.<br/><img align="top" src="images/help/network-error.png" title="Network Error" alt="Network Error">
</p>
<br />
<div class="h-container"><h3 id="keyboard-shortcuts">Any keyboard shortcuts for JStock?</h3></div>
<p>
<div class="faq">
<ul>
<li><b>Ctrl+R</b> : Refresh stock prices. To understand why refreshing stock prices is important, please refer to <a href="help_real_time_info.html#scanning-speed">JStock is taking up too much network bandwidth!</a>.</li>
<li><b>Ctrl+W</b> : Switch to and toggle watchlist.</li>
<li><b>Ctrl+P</b> : Switch to and toggle portfolio.</li>
</ul>
</div>
</p>
<div class="adv" align="center">
<script type="text/javascript"><!--
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</div>
<br />
<div class="h-container"><h3 id="privacy">Are you going to sell my stored information in cloud server?</h3></div>
<p>
<strong>Never! Never! Never!</strong> See <a href="privacy.html">privacy information</a>.
</p>
<br />
<div class="h-container"><h3 id="support">Where can I obtain customer support?</h3></div>
<p>
The preferable way to obtain customer support is through <a href="https://www.facebook.com/JStockFreeStockMarketSoftware">JStock Facebook Page</a>.
</p>
<br />
<div class="h-container"><h3 id="feature-request">Can I have XYZ feature in JStock?</h3></div>
<p>
We are very happy that you ask for it, as your feature request will help us to improve JStock. You may specify your wished feature through <a href="https://www.facebook.com/JStockFreeStockMarketSoftware">JStock Facebook Page</a>.
</p>
<br />
<p>
If your wished feature is found in <a href="https://trello.com/b/RCBNdkoo/jstock-free-stock-market-software">Development Board</a>, feel free to vote for it. This helps us to know its popularity. Please note that, your feature request may not be picked up immediately. It depends on our current available development resource.
</p>
<br />
<div class="h-container"><h3 id="bugs">I found a problem/ error/ bug in JStock.</h3></div>
<p>
We are very happy that you tell us the error, as your bug report will help us to improve JStock. You may specify the error through <a href="https://www.facebook.com/JStockFreeStockMarketSoftware">JStock Facebook Page</a>.
</p>
<br />
<p>
If your bugfix is found in <a href="https://trello.com/b/RCBNdkoo/jstock-free-stock-market-software">Development Board</a>, feel free to vote for it. This helps us to know its popularity. Please note that, your bugfix request may not be picked up immediately. It depends on our current available development resource.
</p>
<br />
<div class="h-container"><h3 id="mac">JStock cannot run on my lovely Mac machine.</h3></div>
<p>
<a href="http://www.java.com/en/download/faq/java_mac.xml">Java 7</a> is required.
</p>
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<script type="text/javascript"><!--
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<br />
<div class="h-container"><h3 id="source-code">Where can I download JStock's source code?</h3></div>
<p>
<a href="https://github.com/yccheok/jstock">https://github.com/yccheok/jstock</a>.
</p>
<br />
<div class="h-container"><h3 id="people">Who are the people behind JStock?</h3></div>
<p>
JStock is fully owned by Yocto Enterprise.
<div class="faq">
<ul>
<li>Yan Cheng Cheok, Programmer and Project Admin.</li>
<li>Shuwn Yuan Tee, Programmer and Web Designer.</li>
<li><a href="http://www.iconblock.com/">The IconBlock Ltd</a>, Graphic Designer.</li>
<li>Stefan Angrick, German Translator and English Translator.</li>
<li>Maurizio Da Lio, Italian Translator.</li>
<li>Peter Gransdorfer, Code Contributor.</li>
<li>Nanne Baars, Code Contributor.</li>
<li>Mark DeSpain, Code Contributor.</li>
<li>Carlo de Wolf, Code Contributor.</li>
<li>bbuelte, Code Contributor.</li>
<li>Vetsper Felix, Code Contributor.</li>
<li>Peter Kane, Code Contributor.</li>
<li>Dennis Lee, Code Contributor.</li>
<li>Randall Sell, Code Contributor.</li>
<li>Robert Sedzik, Code Contributor.</li>
<li>Karl Heinz Putz, Mac Packager.</li>
<li>Parth Khare, Pre-built Indicators + Tutorial Contributor.</li>
</ul>
</div>
</p>
<br />
<div class="h-container"><h3 id="development">What are the development works going on JStock?</h3></div>
<p>
You may visit our <a href="https://trello.com/b/RCBNdkoo/jstock-free-stock-market-software">Development Board</a> to obtain latest development progress. You may also visit blog <a href="http://yccheok.blogspot.com/">http://yccheok.blogspot.com/</a>.
</p>
<br />
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