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Sending Button Message to WhatsApp Bussiness not working #2332

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ariona opened this issue Sep 14, 2024 · 1 comment
Closed

Sending Button Message to WhatsApp Bussiness not working #2332

ariona opened this issue Sep 14, 2024 · 1 comment

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@ariona
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ariona commented Sep 14, 2024

WA-JS Version

3.10.1

WhatsApp Version

2.3000.1016494660

Browser Version

128.0.6613.84

Operation System

OS X Sonoma

Steps to reproduce

Send message using provided code:

WPP.chat.sendTextMessage('[[email protected]](mailto:[email protected])', 'Hello', {
  createChat: true,
  buttons: [
    {
      url: 'https://www.whatsapp.com/otp/code/?otp_type=COPY_CODE&code_expiration_minutes=10&code=otp881320',
      text: 'Copiar'
    },
    {
      url: 'https://wppconnect.io/',
      text: 'WPPConnect Site'
    },
  ],
  title: 'Title text', // Optional
  footer: 'Footer text' // Optional
});

What is expected?

Button message sent to both regular WhatsApp and WhatsApp Bussiness number

What is actually happening?

Button Message only work when recipient is using Regular WhatsApp.
It's not working when sending to WhatsApp Business number

  • First it only show clock icon (sending)
  • when refreshed it become failed (red icon)
  • Try resending by clicking red icon send the message
  • But on recipient phone it only show regular message content
Screenshot 2024-09-14 at 08 53 41 Screenshot 2024-09-14 at 09 27 21

Any additional comments?

No response

@ariona
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ariona commented Oct 15, 2024

I can confirm this only happen if you send the message to yourself, this issue happen.

Sending message to others is working

@ariona ariona closed this as completed Oct 15, 2024
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