diff --git a/src/App.vue b/src/App.vue
index 8723e3d8..147c0119 100644
--- a/src/App.vue
+++ b/src/App.vue
@@ -17,7 +17,6 @@ import { useConfig } from './store/modules/config';
 import { useProfile } from './store/modules/profile';
 import { useQuickMessages } from './store/modules/chats/quickMessages';
 import { useQuickMessageShared } from './store/modules/chats/quickMessagesShared';
-import { useRooms } from './store/modules/chats/rooms';
 import { useDashboard } from './store/modules/dashboard';
 
 import initHotjar from '@/plugins/Hotjar';
@@ -35,7 +34,6 @@ export default {
   },
 
   computed: {
-    ...mapState(useRooms, ['activeRoom']),
     ...mapState(useProfile, ['me']),
     ...mapState(useDashboard, ['viewedAgent']),
     ...mapState(useQuickMessages, ['nextQuickMessages']),
diff --git a/src/components/ModalQueuePriorizations.vue b/src/components/ModalQueuePriorizations.vue
index a6cb93d8..725fe664 100644
--- a/src/components/ModalQueuePriorizations.vue
+++ b/src/components/ModalQueuePriorizations.vue
@@ -177,6 +177,7 @@ export default {
             this.removeRoom(room.uuid);
           }
         });
+
         await this.getAllRooms({ limit: 100 });
 
         callUnnnicAlert({
diff --git a/src/components/chats/ContactInfo/TransferSession.vue b/src/components/chats/ContactInfo/TransferSession.vue
index e2f99669..72cb6667 100644
--- a/src/components/chats/ContactInfo/TransferSession.vue
+++ b/src/components/chats/ContactInfo/TransferSession.vue
@@ -96,12 +96,8 @@ export default {
       this.$refs.roomsTransferFields.transfer();
     },
 
-    transferComplete(status) {
+    transferComplete() {
       this.isLoading = false;
-
-      if (status === 'success') {
-        this.resetActiveRoom();
-      }
     },
 
     resetActiveRoom() {
diff --git a/src/components/chats/RoomsTransferFields.vue b/src/components/chats/RoomsTransferFields.vue
index 82c9e809..d6fde1b2 100644
--- a/src/components/chats/RoomsTransferFields.vue
+++ b/src/components/chats/RoomsTransferFields.vue
@@ -101,7 +101,11 @@ export default {
   },
 
   computed: {
-    ...mapState(useRooms, ['selectedRoomsToTransfer', 'contactToTransfer']),
+    ...mapState(useRooms, [
+      'selectedRoomsToTransfer',
+      'contactToTransfer',
+      'activeRoom',
+    ]),
     ...mapState(useProfile, ['me']),
 
     queuesDefault() {
@@ -178,7 +182,7 @@ export default {
     ...mapActions(useRooms, [
       'setSelectedRoomsToTransfer',
       'setContactToTransfer',
-      'removeRoom',
+      'setActiveRoom',
     ]),
 
     async getQueues() {
@@ -226,8 +230,10 @@ export default {
 
       const selectedQueue = this.selectedQueue?.[0]?.value;
       const selectedAgent = this.selectedAgent?.[0]?.value;
-
+      const activeRoom = { ...this.activeRoom };
       try {
+        await this.setActiveRoom(null);
+
         const response = await Room.bulkTranfer({
           rooms: roomsToTransfer,
           intended_queue: selectedQueue,
@@ -235,12 +241,13 @@ export default {
         });
 
         if (response.status === 200) {
-          this.transferSuccess();
           this.resetRoomsToTransfer();
+          this.transferSuccess();
         } else {
           this.transferError();
         }
       } catch (error) {
+        await this.setActiveRoom(activeRoom);
         console.error(
           'An error occurred while performing the mass transfer:',
           error,
diff --git a/src/layouts/ChatsLayout/components/TheCardGroups/CardGroup/index.vue b/src/layouts/ChatsLayout/components/TheCardGroups/CardGroup/index.vue
index 8f2276cb..37110e2e 100644
--- a/src/layouts/ChatsLayout/components/TheCardGroups/CardGroup/index.vue
+++ b/src/layouts/ChatsLayout/components/TheCardGroups/CardGroup/index.vue
@@ -1,22 +1,16 @@
 <template>
-  <UnnnicCollapse
-    v-model="isCollapseOpened"
-    size="md"
+  <section
+    class="card-group"
+    @click.stop
   >
-    <template #header>
-      <label class="card-group__header">
-        <section @click.stop>
-          <UnnnicCheckbox
-            v-if="withSelection"
-            v-model="collapseCheckboxValue"
-            class="card-group__checkbox"
-            size="sm"
-            @change="updateSelectAllRooms($event)"
-          />
-        </section>
-        {{ label }}
-      </label>
-    </template>
+    <UnnnicCheckbox
+      v-if="withSelection"
+      v-model="collapseCheckboxValue"
+      class="card-group__checkbox"
+      size="sm"
+      :textRight="$t('select_all')"
+      @change="updateSelectAllRooms($event)"
+    />
     <template v-if="rooms && rooms.length">
       <RoomCard
         v-for="room in rooms"
@@ -42,7 +36,7 @@
         @keypress.enter="open(discussion)"
       />
     </template>
-  </UnnnicCollapse>
+  </section>
 </template>
 
 <script>
@@ -113,6 +107,10 @@ export default {
     }
   },
 
+  unmounted() {
+    this.setSelectedRoomsToTransfer([]);
+  },
+
   methods: {
     ...mapActions(useRooms, ['setSelectedRoomsToTransfer']),
     open(room) {
@@ -162,9 +160,8 @@ export default {
     align-items: flex-start;
     gap: $unnnic-spacing-nano;
   }
-  &__checkbox {
-    padding: $unnnic-spacing-nano;
 
+  &__checkbox {
     :deep(.unnnic-checkbox) {
       // !important at fill is needed here because the
       // unnnicCollapse header is applying an unwanted style when hovering
@@ -174,4 +171,11 @@ export default {
     }
   }
 }
+
+.card-group .card-group__checkbox {
+  display: flex;
+  align-items: center;
+  padding: $unnnic-spacing-nano;
+  margin-bottom: $unnnic-spacing-sm;
+}
 </style>
diff --git a/src/layouts/ChatsLayout/components/TheCardGroups/Tag.vue b/src/layouts/ChatsLayout/components/TheCardGroups/Tag.vue
new file mode 100644
index 00000000..e2ade0db
--- /dev/null
+++ b/src/layouts/ChatsLayout/components/TheCardGroups/Tag.vue
@@ -0,0 +1,64 @@
+<template>
+  <section
+    :class="{ 'filter-tag': true, 'filter-tag--active': active, clickable }"
+    @click.stop="$emit('click', label)"
+  >
+    <p class="filter-tag__label">
+      {{ label }}
+      {{ count ? `(${count})` : '' }}
+    </p>
+  </section>
+</template>
+
+<script>
+export default {
+  name: 'FilterTag',
+  props: {
+    label: {
+      type: String,
+      default: '',
+    },
+    count: {
+      type: Number,
+      default: 0,
+    },
+    active: { type: Boolean, default: false },
+    clickable: { type: Boolean, default: true },
+  },
+  emits: ['click'],
+};
+</script>
+
+<style lang="scss">
+.clickable {
+  cursor: pointer;
+}
+.filter-tag {
+  padding: $unnnic-spacing-nano $unnnic-spacing-xs;
+  background-color: $unnnic-color-neutral-light;
+  border-radius: 600px;
+
+  :hover {
+    color: $unnnic-color-weni-700;
+  }
+
+  &__label {
+    color: $unnnic-color-neutral-cloudy;
+    font-family: $unnnic-font-family-secondary;
+    font-size: $unnnic-font-size-body-md;
+    line-height: $unnnic-font-size-body-md + $unnnic-font-size-body-sm;
+  }
+
+  &--active {
+    background-color: white;
+    border: 1px solid $unnnic-color-weni-700;
+    .filter-tag__label {
+      color: $unnnic-color-weni-700;
+    }
+  }
+
+  &__label {
+    text-align: center;
+  }
+}
+</style>
diff --git a/src/layouts/ChatsLayout/components/TheCardGroups/index.vue b/src/layouts/ChatsLayout/components/TheCardGroups/index.vue
index 7d56cd8a..0c390c49 100644
--- a/src/layouts/ChatsLayout/components/TheCardGroups/index.vue
+++ b/src/layouts/ChatsLayout/components/TheCardGroups/index.vue
@@ -1,6 +1,9 @@
 <!-- eslint-disable vuejs-accessibility/click-events-have-key-events -->
 <template>
-  <div class="container">
+  <div
+    ref="cardGroup"
+    class="container"
+  >
     <UnnnicInput
       v-model="nameOfContact"
       iconLeft="search-1"
@@ -9,7 +12,30 @@
       size="sm"
       :placeholder="$t('chats.search_contact')"
       @icon-right-click="nameOfContact = ''"
-    ></UnnnicInput>
+    />
+    <section class="filter-tags__container">
+      <template
+        v-for="(tab, tabIndex) in tabs"
+        :key="tab"
+      >
+        <FilterTag
+          v-if="
+            (tab === $t('discussion')
+              ? discussions.length > 0
+              : roomsCount[tabsKeyMapper[tab]] > 0) && !isSearching
+          "
+          :label="tab"
+          :count="
+            tab === $t('discussion')
+              ? discussions.length
+              : roomsCount[tabsKeyMapper[tab]]
+          "
+          :active="activeTab === tab"
+          @click="handleChangeActiveTab(tabIndex)"
+        />
+      </template>
+    </section>
+
     <section class="chat-groups__header">
       <UnnnicToolTip
         v-if="
@@ -61,7 +87,7 @@
         </div>
       </div>
     </section>
-    <RoomsListLoading v-if="isLoadingRooms" />
+    <RoomsListLoading v-if="showLoadingRooms" />
     <section
       v-else
       class="chat-groups"
@@ -72,32 +98,22 @@
       "
     >
       <CardGroup
-        v-if="discussions.length"
-        :label="$t('chats.discussions', { length: discussions.length })"
+        v-if="activeTab === $t('discussion')"
         :discussions="discussions"
         @open="openDiscussion"
       />
       <CardGroup
-        v-if="rooms_queue.length"
-        :label="$t('chats.waiting', { length: rooms_queue.length })"
-        :rooms="rooms_queue"
-        @open="openRoom"
-      />
-      <CardGroup
-        v-if="rooms.length"
-        :label="$t('chats.in_progress', { length: rooms.length })"
-        :rooms="rooms"
-        :withSelection="!isMobile && project.config?.can_use_bulk_transfer"
-        @open="openRoom"
-      />
-      <CardGroup
-        v-if="rooms_sent_flows.length"
-        :label="$t('chats.sent_flows', { length: rooms_sent_flows.length })"
-        :rooms="rooms_sent_flows"
+        v-else-if="activeRooms.length"
+        :rooms="activeRooms"
+        :withSelection="
+          !isMobile &&
+          project.config?.can_use_bulk_transfer &&
+          activeTab === $t('in_progress')
+        "
         @open="openRoom"
       />
       <p
-        v-if="showNoResultsError"
+        v-else
         class="no-results"
       >
         {{ isSearching ? $t('without_results') : $t('without_chats') }}
@@ -111,7 +127,7 @@
 </template>
 <script>
 import isMobile from 'is-mobile';
-import { mapActions, mapState } from 'pinia';
+import { mapActions, mapState, mapWritableState } from 'pinia';
 
 import { useRooms } from '@/store/modules/chats/rooms';
 import { useConfig } from '@/store/modules/config';
@@ -121,12 +137,17 @@ import { useDiscussions } from '@/store/modules/chats/discussions';
 import RoomsListLoading from '@/views/loadings/RoomsList.vue';
 import CardGroup from './CardGroup/index.vue';
 import ModalQueuePriorizations from '@/components/ModalQueuePriorizations.vue';
+import FilterTag from './Tag.vue';
+
+import Room from '@/services/api/resources/chats/room';
+
 export default {
   name: 'TheCardGroups',
   components: {
     RoomsListLoading,
     CardGroup,
     ModalQueuePriorizations,
+    FilterTag,
   },
   props: {
     disabled: {
@@ -142,37 +163,88 @@ export default {
       default: '',
     },
   },
-  data: () => ({
-    page: 0,
-    limit: 100,
-    nameOfContact: '',
-    timerId: 0,
-    isLoadingRooms: false,
-    createdOnFilter: false,
-    lastCreatedFilter: true,
-    isSearching: false,
-    isMobile: isMobile(),
-    showModalQueue: false,
-    noQueueSelected: false,
-  }),
+
+  data() {
+    return {
+      page: {
+        in_progress: 0,
+        waiting: 0,
+        sent_flows: 0,
+        discussion: 0,
+        search: 0,
+      },
+      limit: 20,
+      nameOfContact: '',
+      timerId: 0,
+      showLoadingRooms: false,
+      isLoadingRooms: false,
+      createdOnFilter: false,
+      lastCreatedFilter: true,
+      isSearching: false,
+      isMobile: isMobile(),
+      showModalQueue: false,
+      noQueueSelected: false,
+      activeTabIndex: 0,
+      initialLoaded: false,
+    };
+  },
   computed: {
     ...mapState(useRooms, {
-      rooms: 'agentRooms',
+      rooms: 'rooms',
+      rooms_in_progress: 'agentRooms',
       rooms_queue: 'waitingQueue',
       rooms_sent_flows: 'waitingContactAnswer',
       listRoomHasNext: 'hasNextRooms',
       newMessagesByRoom: 'newMessagesByRoom',
     }),
+    ...mapWritableState(useRooms, ['roomsCount', 'selectedRoomsToTransfer']),
     ...mapState(useConfig, ['project']),
     ...mapState(useProfile, ['me']),
     ...mapState(useDiscussions, ['discussions']),
 
+    tabs() {
+      return [
+        this.$t('in_progress'),
+        this.$t('waiting'),
+        this.$t('sent_flows'),
+        this.$t('discussion'),
+      ];
+    },
+
+    activeTab() {
+      return this.tabs[this.activeTabIndex];
+    },
+
+    tabsKeyMapper() {
+      return {
+        [this.$t('in_progress')]: 'in_progress',
+        [this.$t('waiting')]: 'waiting',
+        [this.$t('sent_flows')]: 'sent_flows',
+        [this.$t('discussion')]: 'discussion',
+      };
+    },
+
+    activeTabKey() {
+      return this.tabsKeyMapper[this.activeTab] || '';
+    },
+
+    activeRooms() {
+      if (this.isSearching) return this.rooms;
+
+      const mapper = {
+        in_progress: this.rooms_in_progress,
+        waiting: this.rooms_queue,
+        sent_flows: this.rooms_sent_flows,
+      };
+
+      return mapper[this.activeTabKey] || [];
+    },
     isUserAdmin() {
       const ROLE_ADMIN = 1;
       return this.me.project_permission_role === ROLE_ADMIN;
     },
     totalUnreadMessages() {
-      return this.rooms.reduce(
+      return this.rooms_in_progress.reduce(
         (total, room) =>
           total + (this.newMessagesByRoom[room.uuid]?.messages?.length || 0),
         0,
@@ -180,8 +252,8 @@ export default {
     },
     showNoResultsError() {
       return (
-        !this.isLoadingRooms &&
-        this.rooms.length === 0 &&
+        !this.showLoadingRooms &&
+        this.rooms_in_progress.length === 0 &&
         this.rooms_queue.length === 0 &&
         this.rooms_sent_flows.length === 0 &&
         this.discussions.length === 0
@@ -189,6 +261,24 @@ export default {
     },
   },
   watch: {
+    rooms_in_progress: {
+      deep: true,
+      handler(newRooms, oldRooms) {
+        this.updateRoomsCount(newRooms, oldRooms, 'in_progress');
+      },
+    },
+    rooms_queue: {
+      deep: true,
+      handler(newRooms, oldRooms) {
+        this.updateRoomsCount(newRooms, oldRooms, 'waiting');
+      },
+    },
+    rooms_sent_flows: {
+      deep: true,
+      handler(newRooms, oldRooms) {
+        this.updateRoomsCount(newRooms, oldRooms, 'sent_flows');
+      },
+    },
     totalUnreadMessages: {
       immediate: true,
       handler() {
@@ -203,10 +293,10 @@ export default {
     },
     nameOfContact: {
       handler(newNameOfContact) {
-        const TIME_TO_WAIT_TYPING = 1300;
+        const TIME_TO_WAIT_TYPING = 800;
         if (this.timerId !== 0) clearTimeout(this.timerId);
         this.timerId = setTimeout(() => {
-          this.page = 0;
+          this.page.search = 0;
           this.listRoom(false);
           if (newNameOfContact) {
             this.isSearching = true;
@@ -217,19 +307,42 @@ export default {
       },
     },
   },
-  mounted() {
-    this.listRoom();
-    this.listDiscussions();
+  async created() {
+    await Promise.all([
+      this.listRoom(true, '-last_interaction', 'waiting'),
+      this.listRoom(true, '-last_interaction', 'in_progress'),
+      this.listRoom(true, '-last_interaction', 'sent_flows'),
+      this.listDiscussions(),
+    ]);
+
+    if (this.$route.name === 'room' && this.$route.params.roomId) {
+      const room = await Room.getByUuid({ uuid: this.$route.params.roomId });
+      const viewRoom = this.checkUserSeenRoom({
+        room,
+        viewedAgentEmail: this.viewedAgent.email,
+        userEmail: this.me.email,
+      });
+      if (!viewRoom || !room.is_active) this.$router.push('/rooms');
+      else this.setActiveRoom({ ...room, hasDetailInfo: true });
+    }
+
+    this.initialLoaded = true;
   },
+
   methods: {
     ...mapActions(useRooms, {
       setActiveRoom: 'setActiveRoom',
       getAllRooms: 'getAll',
+      checkUserSeenRoom: 'checkUserSeenRoom',
     }),
     ...mapActions(useDiscussions, {
       setActiveDiscussion: 'setActiveDiscussion',
       getAllDiscussion: 'getAll',
     }),
+    handleChangeActiveTab(tabIndex) {
+      if (this.activeTabIndex !== tabIndex) this.selectedRoomsToTransfer = [];
+      this.activeTabIndex = tabIndex;
+    },
     async openRoom(room) {
       await this.setActiveDiscussion(null);
       await this.setActiveRoom(room);
@@ -240,28 +353,51 @@ export default {
     clearField() {
       this.nameOfContact = '';
     },
-    async listRoom(concat, order = '-last_interaction') {
-      this.isLoadingRooms = !concat;
+    updateRoomsCount(newRooms, oldRooms, key) {
+      const newSize = newRooms.length;
+      const oldSize = oldRooms.length;
+
+      if (newSize === oldSize || !this.initialLoaded || this.isLoadingRooms)
+        return;
+
+      newSize > oldSize ? this.roomsCount[key]++ : this.roomsCount[key]--;
+    },
+    async listRoom(concat, order = '-last_interaction', filterFlag = '') {
+      this.showLoadingRooms = !concat;
       const { viewedAgent } = this;
+      const activeTabKey = this.tabsKeyMapper[this.activeTab];
       try {
+        this.isLoadingRooms = true;
         await this.getAllRooms({
-          offset: this.page * this.limit,
+          offset:
+            (filterFlag ? this.page[activeTabKey] : this.page.search) *
+            this.limit,
           concat,
           order,
           limit: this.limit,
           contact: this.nameOfContact,
           viewedAgent,
+          filterFlag,
         });
       } catch {
         console.error('Não foi possível listar as salas');
       } finally {
+        this.showLoadingRooms = false;
         this.isLoadingRooms = false;
       }
     },
     searchForMoreRooms() {
-      if (this.listRoomHasNext) {
-        this.page += 1;
-        this.listRoom(true);
+      const activeTabKey = this.tabsKeyMapper[this.activeTab];
+      if (this.listRoomHasNext[activeTabKey]) {
+        this.page[activeTabKey] += 1;
+        this.listRoom(
+          true,
+          '-last_interaction',
+          this.tabsKeyMapper[this.activeTab],
+        );
+      } else if (this.nameOfContact) {
+        this.page.search += 1;
+        this.listRoom(true, '-last_interaction');
       }
     },
     async listDiscussions() {
@@ -292,11 +428,22 @@ export default {
   flex: 1;
   display: flex;
   flex-direction: column;
-  gap: $unnnic-spacing-stack-xs;
-  .chat-groups__header {
-    display: grid;
-    gap: $unnnic-spacing-xs;
-    grid-template-columns: auto 1fr;
+  gap: $unnnic-spacing-ant;
+  .filter-tags {
+    &__container {
+      display: grid;
+      grid-template-columns: 1fr 1fr 1fr 1fr;
+
+      @media (max-width: 1300px) {
+        gap: $unnnic-spacing-nano;
+        grid-template-columns: 1fr 1fr;
+      }
+
+      @media (max-width: 700px) {
+        gap: $unnnic-spacing-nano;
+        grid-template-columns: 1fr;
+      }
+    }
   }
   .chat-groups {
     flex: 1 1;
@@ -322,6 +469,10 @@ export default {
     align-items: center;
     font-size: $unnnic-font-size-body-md;
     color: $unnnic-color-neutral-cloudy;
+    width: 100%;
+    .apply-filter {
+      margin-left: auto;
+    }
   }
 }
 </style>
diff --git a/src/layouts/ChatsLayout/index.vue b/src/layouts/ChatsLayout/index.vue
index 546d6dbc..be3b1a3a 100644
--- a/src/layouts/ChatsLayout/index.vue
+++ b/src/layouts/ChatsLayout/index.vue
@@ -194,7 +194,7 @@ section.chats-layout {
   max-width: 100vw;
 
   display: grid;
-  grid-template-columns: 3fr 9fr;
+  grid-template-columns: 3fr 7fr;
   grid-template-rows: 100vh;
 
   overflow: hidden;
diff --git a/src/locales/en.json b/src/locales/en.json
index 6390b7a2..2c897633 100644
--- a/src/locales/en.json
+++ b/src/locales/en.json
@@ -64,6 +64,7 @@
   "undo": "Undo",
   "redo": "Redo",
   "record_audio": "Record audio",
+  "select_all": "Select all",
   "audio_recorder": {
     "discard_button": "Discard"
   },
@@ -144,6 +145,9 @@
   "addition_date": "Date of addition",
   "in_queues": "in queues",
   "in_progress": "In progress",
+  "waiting": "Waiting",
+  "sent_flows": "Sent flows",
+  "discussion": "Discussions",
   "in_progress_tooltip": "Number of chats that are already being handled by an agent",
   "in_progress_tooltip_filtered": "Number of chats that have been handled by an agent",
   "closed": "Closed",
diff --git a/src/locales/es.json b/src/locales/es.json
index 91418c2d..6aed07fb 100644
--- a/src/locales/es.json
+++ b/src/locales/es.json
@@ -64,6 +64,7 @@
   "undo": "Deshacer",
   "redo": "Rehacer",
   "record_audio": "Grabar audio",
+  "select_all": "Seleccionar todo",
   "audio_recorder": {
     "discard_button": "Descartar"
   },
@@ -144,6 +145,9 @@
   "addition_date": "Fecha de adición",
   "in_queues": "en colas",
   "in_progress": "En progreso",
+  "waiting": "Esperando",
+  "sent_flows": "Flujos enviados",
+  "discussion": "Discusiones",
   "in_progress_tooltip": "Cantidad de chats que ya están siendo atendidos por un agente",
   "in_progress_tooltip_filtered": "Cantidad de chats que han sido atendidos por un agente",
   "closed": "Cerrados",
diff --git a/src/locales/pt_br.json b/src/locales/pt_br.json
index 5438f313..c6ddef26 100644
--- a/src/locales/pt_br.json
+++ b/src/locales/pt_br.json
@@ -64,6 +64,7 @@
   "undo": "Desfazer",
   "redo": "Refazer",
   "record_audio": "Gravar áudio",
+  "select_all": "Selecionar todos",
   "audio_recorder": {
     "discard_button": "Descartar"
   },
@@ -144,6 +145,9 @@
   "addition_date": "Data de Adição",
   "in_queues": "em filas",
   "in_progress": "Em andamento",
+  "waiting": "Aguardando",
+  "sent_flows": "Fluxos enviados",
+  "discussion": "Discussões",
   "in_progress_tooltip": "Quantidade de chats que já estão sendo atendidos por um agente",
   "in_progress_tooltip_filtered": "Quantidade de chats que foram atendidos por um agente",
   "closed": "Encerrados",
diff --git a/src/services/api/resources/chats/room.js b/src/services/api/resources/chats/room.js
index f4c151bc..da5b100b 100644
--- a/src/services/api/resources/chats/room.js
+++ b/src/services/api/resources/chats/room.js
@@ -5,7 +5,7 @@ import { getProject } from '@/utils/config';
 import { useProfile } from '@/store/modules/profile';
 
 export default {
-  async getAll(offset, limit, contact, order, viewedAgent) {
+  async getAll(offset, limit, contact, order, viewedAgent, filters = {}) {
     const params = {
       is_active: true,
       project: getProject(),
@@ -13,6 +13,7 @@ export default {
       limit,
       ordering: `user,${order}`,
       search: contact,
+      ...filters,
     };
 
     if (viewedAgent) {
diff --git a/src/services/api/websocket/listeners/room/message/create.js b/src/services/api/websocket/listeners/room/message/create.js
index 49916925..21cf8a28 100644
--- a/src/services/api/websocket/listeners/room/message/create.js
+++ b/src/services/api/websocket/listeners/room/message/create.js
@@ -9,9 +9,11 @@ export default async (message, { app }) => {
   const roomsStore = useRooms();
   const roomMessagesStore = useRoomMessages();
   const { rooms, activeRoom } = roomsStore;
-  const findRoom = rooms.find((room) => room.uuid === message.room);
-  roomsStore.bringRoomFront(findRoom);
-  if (findRoom) {
+  const findedRoom = rooms.find((room) => room.uuid === message.room);
+  roomsStore.bringRoomFront(findedRoom);
+
+  if (findedRoom) {
+    if (message.text) findedRoom.last_message = message.text;
     if (app.me.email === message.user?.email) {
       return;
     }
@@ -21,7 +23,7 @@ export default async (message, { app }) => {
 
     if (document.hidden) {
       sendWindowNotification({
-        title: message.contact.name,
+        title: message.contact?.name || '',
         message: message.text,
         image: message.media?.[0]?.url,
       });
diff --git a/src/store/modules/chats/roomMessages.js b/src/store/modules/chats/roomMessages.js
index 3d6ac63d..50cdad8f 100644
--- a/src/store/modules/chats/roomMessages.js
+++ b/src/store/modules/chats/roomMessages.js
@@ -162,6 +162,8 @@ export const useRoomMessages = defineStore('roomMessages', {
       const { activeRoom } = roomsStore;
       if (!activeRoom) return;
 
+      if (text) activeRoom.last_message = text;
+
       await sendMessage({
         itemType: 'room',
         itemUuid: activeRoom.uuid,
diff --git a/src/store/modules/chats/rooms.js b/src/store/modules/chats/rooms.js
index 038af03a..e35b247f 100644
--- a/src/store/modules/chats/rooms.js
+++ b/src/store/modules/chats/rooms.js
@@ -4,16 +4,21 @@ import { useDashboard } from '../dashboard';
 import { useProfile } from '../profile';
 
 import Room from '@/services/api/resources/chats/room';
+import { removeDuplicatedItems } from '@/utils/array';
 
 export const useRooms = defineStore('rooms', {
   state: () => ({
     rooms: [],
     activeRoom: null,
     newMessagesByRoom: {},
-    hasNextRooms: true,
+    hasNextRooms: { waiting: false, in_progress: false, sent_flows: false },
     canUseCopilot: false,
     copilotSuggestion: '',
-
+    roomsCount: {
+      waiting: 0,
+      in_progress: 0,
+      sent_flows: 0,
+    },
     selectedRoomsToTransfer: [],
     contactToTransfer: '',
   }),
@@ -30,7 +35,22 @@ export const useRooms = defineStore('rooms', {
       };
     },
 
-    setActiveRoom(room) {
+    async setActiveRoom(room) {
+      if (!room) {
+        this.activeRoom = null;
+        return;
+      }
+
+      if (!room.hasDetailInfo) {
+        room = { ...(await Room.getByUuid(room)), hasDetailInfo: true };
+      }
+      const roomIndex = this.rooms.findIndex(
+        (loadedRoom) => loadedRoom.uuid === room.uuid,
+      );
+
+      if (roomIndex === -1) this.rooms.unshift({ ...room });
+      else this.rooms[roomIndex] = room;
+
       this.activeRoom = room;
     },
 
@@ -56,7 +76,7 @@ export const useRooms = defineStore('rooms', {
 
       const userHasRoomQueue = !!profileStore.me.queues?.find(
         (permission) =>
-          permission.queue === room.queue.uuid && permission.role === 1,
+          permission.queue === room.queue?.uuid && permission.role === 1,
       );
 
       if (!room.user && userHasRoomQueue) return true;
@@ -68,21 +88,49 @@ export const useRooms = defineStore('rooms', {
       return room.user?.email === userEmail;
     },
 
-    async getAll({ offset, concat, limit, contact, order, viewedAgent }) {
+    async getAll({
+      offset,
+      concat,
+      limit,
+      contact,
+      order,
+      viewedAgent,
+      filterFlag,
+    }) {
+      const filtersMapper = {
+        waiting: {
+          is_waiting: false,
+          attending: false,
+        },
+        in_progress: {
+          is_waiting: false,
+          attending: true,
+        },
+        sent_flows: {
+          is_waiting: true,
+        },
+      };
+
       const response = await Room.getAll(
         offset,
         limit,
         contact,
         order,
         viewedAgent,
+        filtersMapper[filterFlag] || {},
       );
       let gettedRooms = response.results || [];
+
       const listRoomHasNext = response.next;
+
       if (concat) {
         gettedRooms = this.rooms.concat(response.results);
       }
-      this.hasNextRooms = listRoomHasNext;
-      this.rooms = gettedRooms;
+      this.hasNextRooms[filterFlag] = listRoomHasNext;
+
+      this.rooms = removeDuplicatedItems(gettedRooms, 'uuid');
+
+      this.roomsCount[filterFlag] = response.count;
 
       return gettedRooms;
     },
diff --git a/src/utils/array.js b/src/utils/array.js
new file mode 100644
index 00000000..1fcdd90d
--- /dev/null
+++ b/src/utils/array.js
@@ -0,0 +1,10 @@
+export function removeDuplicatedItems(array, key) {
+  const itemsChecked = new Set();
+  return array.filter((item) => {
+    if (itemsChecked.has(item[key])) {
+      return false;
+    }
+    itemsChecked.add(item[key]);
+    return true;
+  });
+}
diff --git a/src/utils/notifications.js b/src/utils/notifications.js
index df2b28ad..c14683ca 100644
--- a/src/utils/notifications.js
+++ b/src/utils/notifications.js
@@ -14,7 +14,7 @@ export function sendWindowNotification({
     silent: true,
     badge: logo,
     icon: logo,
-    body: image ? `${i18n.t('media')}\n${message}` : message,
+    body: image ? `${i18n.global.t('media')}\n${message}` : message,
     tag: title,
   };