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index.html
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<!DOCTYPE html>
<html lang="en">
<head>
<meta charset="utf-8">
<title>Owl CC</title>
<link href="custom/favicon.ico" rel="shortcut icon" type="image/x-icon">
<link href="custom/agentapp.css" rel="stylesheet"/>
</head>
<body>
<script type="text/javascript" src="custom/pageTop.js"></script>
<div class="company">
<h2>Agent Application</h2>
<a href="/agent_list.php" class="btn"><span class="network-name">Agent list</span></a>
<a href="/task_list.php" class="btn"><span class="network-name">Task list</span></a>
<h3 style="padding-top: 30px;">Call Center Flow</h3>
<img src="custom/CallCenterFlow.jpg" alt="Call Center Flow" style="border: solid 3px;"/>
<br/>
<h2>Specifications</h2>
<ol>
<li>A Twilio phone number is configured with an IVR.</li>
<li>The IVR receives incoming callers, says a message, and adds the caller into a TaskRouter managed TaskQueue.
<br/>While in the queue, callers listen to music.</li>
<li>There is a single TaskRouter Workspace:
<ol>
<li>One TaskQueue</li>
<li>One Workflow</li>
<li>Worker agents</li>
<li>Agent Client call Activities, for example: offline, idle (available), and busy.</li>
</ol>
</li>
<li>Agents connect to the Agent Application with their web browser and set their status activity to idle,
which means they are available to receive calls.
<br/>About the application:
<ol>
<li>It can either be deployed to Heroku, run on a localhost computer, or any other computer which is PHP enabled.</li>
<li>The application is a simplified version of the Twilio Call Center training course application.</li>
</ol>
</li>
</ol>
</div>
<script type="text/javascript" src="custom/pageBottom.js"></script>
</html>