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If we download the attachments as a zip, then without extracting the zip opening the file shows an error #579

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komal-sh-27 opened this issue Jun 10, 2022 · 1 comment
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If we download the attachments as a zip, then without extracting the zip opening the file shows an error #579

komal-sh-27 opened this issue Jun 10, 2022 · 1 comment
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Attachment Something isn't downloaded or attach Bug Something isn't working Fixed Proposed Regarding PR is already added for this issue Ready for new release.

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@komal-sh-27
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komal-sh-27 commented Jun 10, 2022 •
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Description
If we download the attachments as a zip, then without extracting the zip opening the file shows an error

How to reproduce
Step 1: Go to the ticket view and download the attachments as a zip from admin, agent and customer side:

image

Step 2: Now go to the download folder, open this zip file without extracting and open the inner files (word, pdf, excel, ppt, and images):

zip-file-without-extract-files

Step 3: Now extract the downloaded zip file, open the file and here open it without any error.

Possible Solution

If we open the files without the extracted zip should be open the inner files without any error.
@komal-sh-27 komal-sh-27 added Bug Something isn't working Attachment Something isn't downloaded or attach labels Jun 10, 2022
@komal-sh-27
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This issue resolved by added this pull request regarding attachments downloads:
#652

@komal-sh-27 komal-sh-27 added the Fixed Proposed Regarding PR is already added for this issue label Jun 19, 2023
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@papnoisanjeev @komal-sh-27