When create Note for customer reply so agent mail side showing note message instead of reply message

[komal-sh-27]

Description
When create Note for collaborator reply and coll create and also customer reply so agent side showing note message instead of reply message

How to reproduce
Step 1: go to workflow create a workflow for note when a reply from customer and also a collaborator
Step 2: Now reply from the customer side
Step 3: now check mail of agent

Possible Solution

Additional context
when showing agent mail side:

when admin side create a workflow:

https://www.loom.com/share/79f8295483f446069c69d17d8683933f

[vipin-shrivastava]

@Komal-sharma-2712

Check this issue again as i followed your given steps I didn't found this issue

I also added screenshots here, Please check it again
In the first screenshot you can see I added a note in action where customer replied & agent get a notification mail

In the second screenshot, I replied from the customer side

In the third Screenshot Agent got a mail & In this mail, he only get the reply content, not the note which I added for the customer reply

In the last screenshot you can see admin side it is clearly see that Note added after reply added from the customer side

[komal-sh-27]

@vipin-shrivastava
I set up a new project and checked again but still same problem

[komal-sh-27]

[komal-sh-27]

I am checked this issue, and now this issue fixed in master