Tutanota email settings don't work - cannot set 'send from'/'reply to' email

[DianneCT]

I only have Tutanota as an email client (paid account) in the back end of my main email address which comes through my web domain (but does not store emails there). I followed Tuta's instructions for setting my own 'send from' and 'reply to' email addresses, NOT with the @tutanota.com domain on them, because my recipients MUST see my emails as being sent from my main email domain, NOT my tutanota address. But it keeps sending from my tutanota address, and it is screwing up all my 2FAs and KYC identification processes with new accounts, such as banks, employers, and currency exchanges. Driving me crazy! If no solution to this, I will have to just ditch Tutanota as it is wrecking my business life.

[charlag]

Hi, I would recommend contacting support, they can look at your case more closely

[DianneCT]

How do you even contact Support?

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____________________________________ Dianne Trussell B.Sc. Hons Researchgate <https://www.researchgate.net/profile/Dianne_Trussell> Linkedin <https://au.linkedin.com/in/diannetrussell>

On Fri, Jan 19, 2024 at 9:43 PM Willow ***@***.***> wrote: Hi, I would recommend contacting support, they can look at your case more closely — Reply to this email directly, view it on GitHub <#6396 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BFN5KAOVWJVUFX5WI3VZCETYPJE3TAVCNFSM6AAAAABCABF7PWVHI2DSMVQWIX3LMV43SRDJONRXK43TNFXW4Q3PNVWWK3TUHM4DCNZZHE2TE> . You are receiving this because you authored the thread.Message ID: ***@***.***>

[charlag]

There's a question mark button next to the folder list, you type your query there and you should see a button to write email to support