Problem with Error message when in Trezor Hardware Wallet

[ReggieBjornson]

Hi, just reaching out as I have now encountered an problem with Theta Trezor Hardware wallet. I can login to the trezor wallet and obtain the addresses showing all Theta and Tfuel .. thats all fine. The problem happens when I try to send or unstake . When I go to confirm in web wallet to make a transfer it briefly goes to the prompt screen and should activate trezor wall for a key prompt. It does not do this and brings up some error at the top of the web wallet screen and thats it. Does nothing. This problem just occurred so not sure if its firmware and checked and Trezor one is updated. Trezor suite does not however show hidden THETA wallet.. what is wrong ? Please help, not able to move anything from any of my web wallets.

[holden180]

Thank you for opening this issue up I'm having the exact same problem!

[holden180]

Hi have been trying different browsers are usually use brave but I tried chrome and Firefox and they both did the same thing as well as safari.
Disable pop-ups and shields and so on trying different things please help with anybody can!🙏

[holden180]

ThomasFrank2018 thanks

[alex-bochkov]

This guy is a scammer

[holden180]

This guy is a scammer

👍thanks

[holden180]

# @ReggieBjonson if you're not a scammer just drop the info right here please

[alex-bochkov]

Only a scammer will ask for your email address ^

[holden180]

alekseybochkov
Thanks again feels like a sketchy world where do I go for help I'm having problems with my wallet?
Any suggestions?

[alex-bochkov]

The official support email is [email protected]

[holden180]

Lol. How can I be a scammer, I opened the issue.

what’s your email address, I’ll forward you the email

Not sure who to trust here, unfortunately learning my way around it be a huge help if you could just cut and paste it right here thanks my friend

[holden180]

alekseybochkov
Thanks again!!!

[jieyilong]

Hi, just reaching out as I have now encountered an problem with Theta Trezor Hardware wallet. I can login to the trezor wallet and obtain the addresses showing all Theta and Tfuel .. thats all fine. The problem happens when I try to send or unstake . When I go to confirm in web wallet to make a transfer it briefly goes to the prompt screen and should activate trezor wall for a key prompt. It does not do this and brings up some error at the top of the web wallet screen and thats it. Does nothing. This problem just occurred so not sure if its firmware and checked and Trezor one is updated. Trezor suite does not however show hidden THETA wallet.. what is wrong ? Please help, not able to move anything from any of my web wallets.

Thanks for reporting the issue. We are already looking into it.