From 1517d74cf6bcde6459be03a14590f042f0ecd962 Mon Sep 17 00:00:00 2001 From: Ivan Stegic Date: Tue, 30 Apr 2024 17:37:08 -0500 Subject: [PATCH] Update index.html --- index.html | 2 +- 1 file changed, 1 insertion(+), 1 deletion(-) diff --git a/index.html b/index.html index 2fd8e2c..ebb29b5 100644 --- a/index.html +++ b/index.html @@ -8,7 +8,7 @@

Response Time - Service Level Agreement

hours, Monday to Friday, 9am to 5pm Central Standard Time (“Office Hours”).
  • Support requests received outside of Office Hours will be acknowledged as received within one (1) business day.
  • Whenever possible, resolution time is within [[a]].
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  • For emergency-only support outside of Office Hours, on-call team members can be reached via email by using 911@ten7.com - FOR EMERGENCY ONLY USE. Whenever possible, resolution time is within one (1) hour. Please use responsibly.
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  • For emergency-only support outside of Office Hours, on-call team members can be reached via email by using 911@ten7.com - FOR EMERGENCY USE ONLY. Whenever possible, resolution time is within one (1) hour. Please use responsibly.