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A rating scale is used to collect quantitative data, so it should always assign numeric values to the choices. Since the dashboard visualizes the rating scale using a histogram, it requires the values to be numerical.
Update your survey definition and assign numeric values to rating scale items: View Demo.
T20212 - Rating question: Dashboard preview not displaying the answer.
https://surveyjs.answerdesk.io/internal/ticket/details/T20212
View Demo
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