diff --git a/backend/app/views/spree/admin/payments/_list.html.erb b/backend/app/views/spree/admin/payments/_list.html.erb
index 3c5828d7deb..154cee0d787 100644
--- a/backend/app/views/spree/admin/payments/_list.html.erb
+++ b/backend/app/views/spree/admin/payments/_list.html.erb
@@ -56,15 +56,19 @@
           </div>
           <div class="editing-hide">
             <% if payment.pending? %>
-              <%= link_to_with_icon 'edit', t('spree.actions.edit'), nil, no_text: true, class: "js-edit", data: {action: 'edit'} %>
+              <%= link_to_with_icon 'edit', t('spree.actions.edit'), nil, no_text: true, class: "js-edit", data: { action: 'edit' } %>
             <% end %>
-            <% allowed_actions = payment.actions.select { |a| can?(a.to_sym, payment) } %>
-            <% allowed_actions.each do |action| %>
+            <% payment.actions.each do |action| %>
+              <% next unless can?(action.to_sym, payment) %>
+
               <% if action == 'credit' %>
-                <%= link_to_with_icon 'mail-reply', t('spree.actions.refund'), new_admin_order_payment_refund_path(@order, payment), no_text: true %>
-              <% elsif action == 'capture' && !@order.completed? %>
-                <%# no capture prior to completion. payments get captured when the order completes. %>
+                <% next if payment.invalid? || payment.failed? || payment.checkout? %>
+
+                <%= link_to_with_icon 'reply', t('spree.refund'), new_admin_order_payment_refund_path(@order, payment), no_text: true %>
               <% else %>
+                <% next if action == 'capture' && !@order.completed? %>
+                <% next if action == 'void' && (payment.invalid? || payment.failed?) %>
+
                 <%= link_to_with_icon action, t(action, scope: 'spree'), fire_admin_order_payment_path(@order, payment, e: action), method: :put, no_text: true, data: {action: action} %>
               <% end %>
             <% end %>
diff --git a/backend/spec/features/admin/orders/payments_spec.rb b/backend/spec/features/admin/orders/payments_spec.rb
index 910d16d95e0..a94a94f616f 100644
--- a/backend/spec/features/admin/orders/payments_spec.rb
+++ b/backend/spec/features/admin/orders/payments_spec.rb
@@ -37,12 +37,21 @@
         click_icon(:capture)
         expect(page).not_to have_content('Cannot perform requested operation')
         expect(page).to have_content('Payment Updated')
+        within_row(1) do
+          expect(page).to have_selector('.fa-reply')
+        end
       end
 
       it 'voids a check payment from a new order' do
         click_icon(:void)
         expect(page).to have_content('Payment Updated')
       end
+
+      it 'voids refund option for incomplete payments' do
+        within_row(1) do
+          expect(page).not_to have_selector('.fa-reply')
+        end
+      end
     end
 
     it 'should list all captures for a payment' do