Unable to import assets CSV (Via web gui or command line)

[TheGreatGene]

Error when importing via web gui: Whoops, looks like something went wrong

Error when importing from the command line: [Symfony\Componet\Debug\Exception\FatalThrowableError] Call to undefined function ForceUTF8\utf8_decode()

Please confirm you have done the following before posting your bug report:

• I have enabled debug mode
• I have read checked the Common Issues page

---

Please provide answers to these questions before posting your bug report:

- Version of Snipe-IT you're running: v3.4.0-9-g67315d8
- What OS and web server you're running Snipe-IT on: Ubuntu 16.04.1 LTS
- What method you used to install Snipe-IT (install.sh, manual installation, docker, etc): install.sh
- If you're getting an error in your browser, include that error:
FatalThrowableError in Encoding.php line 339:
Call to undefined function ForceUTF8\utf8_decode()
Full error attached below
- What specific Snipe-IT page you're on, and what specific element you're interacting with to trigger the error?: CSV Import

• If a stacktrace is provided in the error, include that too.
  importer.txt
  laravel.txt
  WebGui Import Debug Output.txt

- Any errors that appear in your browser's error console. See attachement
- Confirm whether the error is reproduceable on the demo. Import is not supported via the demo
- Include any additional information you can find in app/storage/logs and your webserver's logs. Attached below
- Include what you've done so far in the installation, and if you got any error messages along the way. Created asset models, accessories, and custom statues. Imported users via CSV
- Indicate whether or not you've manually edited any data directly in the database I have not

[pavan137049]

I think the file you are trying to import might be unicode.txt format . Make sure the file which you are importing in saved as CSV file before importing . Even I faced the similar issue .

[TheGreatGene]

The file I'm using is a CSV. I used this site(http://csvlint.io/) to validate my CSV after the import didn't work.

Edit:
I've even tried to import the snipe-sample-assets.csv from here https://snipe-it-manual.readme.io/docs/importing-assets and I get the same error.

[dmeltzer]

You need to rerun composer install --no-dev --prefer-source after ever snipe-it update, you are missing a dependency.

[TheGreatGene]

Reran composer install, rebooted, still getting the same error.

[snipe]

@TheGreatGene in your composer.json, do you see:

"neitanod/forceutf8": "dev-master"

?

[TheGreatGene]

Yes. Line 26

[snipe]

In your vendor directory, do you see a directory called neitanod?

[TheGreatGene]

Yes.

[dmeltzer]

Does a composer dump-autoload do anything for you?

[TheGreatGene]

@dmeltzer

No still getting the same result.

[TheGreatGene]

Reinstalled on Ubuntu 14.04 instead of 16.04 and import works fine.

[dmeltzer]

For future reference: It appears it's a php7/16.04 issue. You need to install php-xml (And the install script should depend on it).

[sydit]

Run sudo apt-get install php7.0-xml
Restart php-fpm and webserver