CSV Import Error: "Error Uploading File" When Updating Asset Status

[Kanishka-Deshan]

When attempting to import a CSV file to update asset statuses, the system returns the following error:

"Error uploading file. Please check that there are no empty rows and that no column names are duplicated."

The file fails to upload with the error message, even though there are no empty rows or duplicate column names.

[Kanishka-Deshan]

@snipe I really appreciate if you be able to look into this.

[efurban]

Same issue here. did an export then trying to import it again. no luck.

[snipe]

As always, we need to know:

• what version of Snipe-IT you're running
• what's in your app logs

There is no way for us to help without knowing those things.

[cpietras-PVA]

I also have same issue:

Version v7.1.16 - build 16564 (master)

Log entry for error when I attempt upload:
#56 /var/www/html/snipe/vendor/laravel/framework/src/Illuminate/Foundation/Http/Kernel.php(144): Illuminate\\Foundation\\Http\\Kernel->sendRequestThroughRouter() 
#57 /var/www/html/snipe/public/index.php(52): Illuminate\\Foundation\\Http\\Kernel->handle()
#58 {main}
"}
[2025-02-20 14:44:08] production. ERROR: Error: Class "Onnov\DetectEncoding\EncodingDetector" not found in /var/www/html/snipe/app/Http/Controllers/Api/ImportController.php:50 Stack trace:

#0 /var/www/html/snipe/vendor/laravel/framework/src/Illuminate/Routing/Controller.php(54): App\Http\Controllers\Api\ImportController->store()
#1 /var/www/html/snipe/vendor/laravel/framework/src/Illuminate/Routing/ControllerDispatcher.php(43): Illuminate\Routing\Controller->callAction()
#2 /var/www/html/snipe/vendor/laravel/framework/src/Illuminate/Routing/Route.php(260): Illuminate\Routing\ControllerDispatcher->dispatch()
#3 /var/www/html/snipe/vendor/laravel/framework/src/Illuminate/Routing/Route.php(205): Illuminate\Routing\Route->runController()
#4 /var/www/html/snipe/vendor/laravel/framework/src/Illuminate/Routing/Router.php(806): Illuminate\Routing\Route->run()
#5 /var/www/html/snipe/vendor/laravel/framework/src/Illuminate/Pipeline/Pipeline.php (144): Illuminate\Routing\Router->Illuminate\Routing\{closure}()
#6 /var/www/html/snipe/vendor/laravel/framework/src/Illuminate/Routing/Middleware/SubstituteBindings.php(50): Illuminate\Pipeline\Pipeline->Illuminate\Pipeline\{closure}()

[snipe]

Did you run composer install?

[cpietras-PVA]

Composer is on version 2.8.1 2024-10-04
I assume you mean for me to update?
I will have to figure out how to do so on OS stream 9

[snipe]

composer install is not the same as updating composer, and you should definitely never run composer update on Snipe-IT, as that will make your local version out of step with our dependencies, which will make helping you 1000x harder.

The command is either going to be composer install --no-dev or php composer.phar install --no-dev.

That will ask composer to bring your local dependencies up to date with what our code is expecting.

[cpietras-PVA]

Huzzah doing composer install --no-dev within Snipe folder worked like a charm. thanks for the quick replies.

[snipe]

Glad to hear you're all sorted! In the future, if you've resolved your issue, please try to remember to close your ticket - it helps us out a lot. (We have to manage a lot of tickets.)

[cpietras-PVA]

Hopefully @Kanishka-Deshan will also be resolved and can close ticket.