Support Contracts

[dowlingw]

#415 and #232 seem to cover software licenses fairly well.

However it is common to have maintenance/support contracts that span multiple devices, for example switches and routers.

I feel that these are significantly different from the current software license functionality to warrant representing as a first-class concept.

Creating this ticket to get some feedback from the maintainers - if this is palatable my employer is likely to contribute this functionality.

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[dowlingw]

A worked example:

Vendor X provides Maintenance contract Y which covers devices A, B and C for a specific date range.
This contact provides 4 hour NBD part replacement as well as firmware upgrades.

[imie]

i also would like to support this request. my assets have maintenance contract like above as well.

[kongou-ae]

+1
My maintenance contract includes many assets. I hope that the relationship of contract and asset will be one-to-one and one-to-many..

[jarbro]

+1

[DustinMc]

Just to throw a curly one in this if it is getting implemented....we have equipment that is end of support from the original manufacturer, so we place it on a maintenance agreement with a third party maintainer. I can move items off an on this maintenance contract, but there is a rolling 3 month notification period (or 1 month depending on the device being maintained).
Ideally, it would be great to be able assign a maintenance agreement that does not have a specified end date, but a future time period - does that make sense? This would work well to help get reports on what costs are involved in replacing/decommissioning equipment.
Loving the app so far though, keep up the brilliant work!

[Myrskyvaris]

This would be great! I'm currently looking into open source/free contract management software, but if I could use Snipe-it that would be perfect.

[dowlingw]

Just circling back on this, I never managed to cut code towards this and have since moved roles - so no progress from my end and unlikely to see any in the near future - sorry guys.

Will definitely leave this feature request open though - definitely seems I wasn't alone on this one 👍

[stale]

This issue has been automatically marked as stale because it has not had recent activity. It will be closed if no further activity occurs. Thank you for your contributions!