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Backup failing with below error message. #22

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sfgroups-k8s opened this issue Jun 13, 2019 · 4 comments
Open

Backup failing with below error message. #22

sfgroups-k8s opened this issue Jun 13, 2019 · 4 comments

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@sfgroups-k8s
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I am running 1.6.2 version of this tool. its failing with this error message. Anyway to skip this user and continue with backup?

***ERROR*** backing up user [user] - SmartsheetGetHomeException - Failed due to IOException: GET https://api.smartsheet.com/2.0/home returned: 400 - Bad Request {
  "errorCode" : 5349,
  "message" : "You must agree to the Smartsheet User Agreement before using Smartsheet.  These terms can be viewed the next time you log in to https://app.smartsheet.com from a desktop browser.",
  "refId" : "tpbx0q2d7lui"
}
@ShermaineHayes
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I am on the same version and the same error too, waiting for a solution...

@ShermaineHayes
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I ran this on windows 10, JRE 8 211. (C:\Program Files\Java\jre1.8.0_211\bin>)

@ShermaineHayes
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I got reply from support, this error is caused because the target user has not active his registration yet, need contact user to active his account

@wswdotcom
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wswdotcom commented Jun 20, 2019

The tool will still work. It just bypass those user who haven't log on to smartsheet yet.

Edit: Uncomment below line in smartsheet-backup.properties file
continueOnError=true

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3 participants